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Saving us lots of time in handling low-effort customer questions.
The only thing I could ask for is more reasonable pricing. I don't need that many smart AI chats since our customers' questions need only low effort to handle. But would prefer AI to interfere after a few automatic flow interactions. We didn't have many chances to try out the full capacity of Lyro AI after the quota is ran out on simple customer questions.
Thank you so much for your thoughtful feedback 🙏
We’re glad to hear Lyro helps you save time! Our goal is to help businesses reduce workload through reliable automations.
We’ve also reached out to you via email to discuss this further and explore how we can best support your needs.
Thanks again for sharing your experience with us! 💙
Love having all messages in one place! Makes our support much more streamlined. Although, I wish spam was filtered out a bit better, and Messanger messages could be replied to after the current window allows.
Thanks so much for the review! We're thrilled to hear that having all your messages in one place is helping streamline your support.
The current time window for responding sadly is a restriction set by Meta (Facebook), and it applies across all platforms, not just Tidio.
As for spam filtering, we always aim to strike the right balance so no important messages get flagged incorrectly. That said, we’ve reached out to learn more about your experience and see if we can improve things on your end.
We truly appreciate your feedback — it helps us grow and serve you better. 💙
So far, I'm really liking the app. I'm using Tidio on two different stores one for an e-commerce and one for a teaching website. Their training model is the best that I found so far, perhaps not quite as intuitive as a ChatGPT but that said they do get pretty granular so I like that. I think that ticket system could be improved, but I don't need it for that. I'm really only here for the chat bot capabilities, and also the integration with the Shopify environment.
Thank you for the review! We have messaged to you to find out what we can do to make Tidio ever better!
Tidio ha sido una excelente incorporación para nuestra tienda online tendencias gourmet. Cuando hemos requerido ayuda el equipo de soporte siempre actua de manera rápida y ayuda. Ahora queremos ver como implementar mejor la IA para el proceso de atencion clientes y seguir experimentando con los flows. Si me gustaria contar con mas data exportable para analisis customizados, sin embargo la recomiendo.
Thank you for sharing your experience! We’re glad Tidio has been a great addition to your store and that our support team has been helpful. Excited to see how you’ll leverage AI and flows further — and we appreciate your feedback on exportable data!
Tidio has been a valuable tool for boosting customer engagement on our Shopify store. The live chat is intuitive, and the mobile accessibility makes it easy to stay responsive even while juggling other tasks. We appreciate the sleek design and how well it integrates with our brand’s premium outdoor vibe.
However, setting up automated flows and AI responses has been more complex than expected. The learning curve is steep, and some features feel buried or unintuitive. With clearer guidance and more streamlined setup tools, this could easily be a 5-star platform. Still, it’s a strong option for businesses looking to enhance their customer support.
Thank you for highlighting what you love—our intuitive live chat, mobile access and sleek design—and for your honest feedback on automation setup. We’re actively simplifying our AI flows and onboarding guides to make setup faster and more intuitive. In the meantime, our support team is here to help you get up and running smoothly!
Tidio has been a gamechanger in being able to funnel all my enquiries into a single space. The AI Chatbot has also been a big help in reducing the time needed to respond to customers.
Thank you so much for your kind words! We’re happy to hear Tidio has helped you streamline all your inquiries and that our AI Chatbot is saving you valuable time. Your feedback means a lot to us! 😊
Great app for quick and easy customer support. Some tweaks can be made but overall great!
Thank you for leaving the review! We've reached out regarding the possible improvements we could introduce.
Good overall. A bit pricey for AI Chat conversations. Backend settings is robust and has many features to dial in your website chat capabilities.
Thank you for the review!
Very easy to set up and get started. The interface is intuitive, especially for smaller teams or non-technical users. While it covers most of the basics well, there are some limitations once you try to scale or customize more advanced workflows.
Thank you for your feedback! We’re glad to hear Tidio is easy to set up and intuitive for your team. We appreciate your note on advanced workflow customization and are actively working on enhancements to better support scaling and more complex use cases.
Appen har allt som behövs för att få det att flyta på ordentligt. Saknar automatiseringar vad gäller att skicka automatiska svar om kunden inte svarat oss på ett par dagar. Men utöver det, super!
Hej! Tack så mycket! // Thank you!! <3