Tidio ‑ Live Chat & AI Chatbot

We’ve been using Tidio for nearly 10 years, and it remains one of our most dependable tools. The features are intuitive, easy to implement, and genuinely helpful in our daily workflow. Their customer service is consistently fast, kind, and knowledgeable — always ready to collaborate and find solutions. We confidently recommend Tidio to any business looking for a user-friendly and well-supported communication platform.

Having a live chat option on your website creates confidence within potential buyers and customers, and we find Tidio does it best! Everything is very organized and advanced, but not in a way that is too difficult to understand for beginners. Don't hesitate, you won't regret using this app!

We are generally happy with Tidio and its integration with Shopify. Setup is straightforward, and the AI features are helpful for handling common customer questions and improving response times.

There is still room for improvement, particularly in making AI responses more flexible and improving customization options for automation. Overall, it is a reliable customer support app with strong potential.

Easy to use for chats on the go, mobile app works well. There's some automatic chatbot features, like a silly meme, which I didn't want turned on, so be sure to look around at all the initial settings before letting their AI go live.

It's a great tool for boosting the sales!

Loved seamless integration with Klaviyo via export to Shopify.

If anything, I wish they had more flexible customization settings - having only one color for the chat button, home header area and message bubbles - is rather limiting.

Been using Tidio for almost 6 years for 3 Shopify stores and it is the best and most reliable chat program with the best possible features available on the market. Never had the slightest issue! Highly recommend!

We're really happy with Tidio. We've been able to streamline all written customer communications through Tidio, including social media and it has been a gamechanger. Also the live chat works seamlessly and the AI is getting very good

An effective tool, especially during peak season.

We started using Flows, creating a complex menu and Q&A system, and now we've deployed Lyro AI.
Lyro AI was fairly easy to train using data from our website. With Actions, customers can check the delivery status of their orders. The AI ​​can also communicate in multiple languages, which is important to us.

The best AI livechat out there is TIDIO, I wish they can make their plan a little more affordable, however I love it as its the best app to collect emails via the interactive bot.

We’ve been using Lyro AI through Tidio on our Shopify store and it’s already taken a huge load off of customer service. It handles the bulk of repetitive questions about shipping, orders, and meal details so our support inbox stays way cleaner. Training it on our FAQs and pages was straightforward and ongoing, and customers get fast, accurate answers even after hours. Overall it feels like having an extra support rep who never sleeps and keeps getting better the more we use it. It's also a great lead generation tool and they're still innovating.