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Tidio ‑ Live Chat & Chatbots

Live Chat boosted with Chatbots for the best customer support

Shopify app insights
  • 廣受美國商家愛用

提供免費方案。 可能需支付額外費用。

應用程式特色

  • 最新技術:可與最新佈景主題搭配使用

主要優點區段

Respond on Chat and Messenger

Tidio lets you get all your live chat, e-mail, and Messenger communication in one panel. Save time with our mobile app as well.

Enable Bots and increase sales

Start using intelligent Bots, which reclaim abandoned carts and increase sales, reacting to your customers’ behaviour. Automatically!

Set up in less than 30 seconds

Adding Tidio to your Shopify store takes less than 30 seconds. Click “Add app,” allow the widget to install on the site, and you’re done!

App details

Tidio ‑ Live Chat & Chatbots

Tidio ‑ Live Chat & Chatbots

Tidio is an excellent customer experience solution for Shopify, helping merchants all around the globe increase customer satisfaction and, consequently – sales.

What can you do/achieve with Tidio?

  • Use the FAQ builder, Live Chat, Chatbots, and Helpdesk for the best possible customer support
  • Browse your product directory and recommend products directly in the chat
  • Analyze, categorize, and answer questions automatically with AI Response Bots
  • Encourage self-service: checking product availability, order and shipping status
  • Create departments and route messages to the right agent
  • Monitor, prioritize, and assign requests with a ticketing system to respond faster
  • Handle live chat, chatbots, email, Messenger, and Instagram messages in one place
  • Use built-in automated e-commerce strategies to boost your sales

Supercharge your Shopify store with customer insights.

Preview carts and check shopping history directly in the chat window, without clicking through the store admin panel. Immediately recognize the context of your customer's requests, answer questions faster, and recommend products based on what they purchased before or have in their carts now.

Handle customer requests 24/7 with automated chatbots.

Save abandoned carts, show order status, offer discounts, segment visitors, build a mailing list… and do much more with built-in chatbots. Use one of the 35+ pre-designed templates ready to go in minutes, or build your own chatbots from scratch with a drag-and-drop editor. No coding skills required!

Automate a big portion of customer queries with AI Response Bots.

Handle customer queries without creating a single ticket! AI Response Bots use machine learning to analyze customers’ questions, categorize them, and then pick the best response, so you don’t have to involve your agents.

Let your agents focus on what they do best with Team Departments.

Divide your team into specialized departments to handle issues faster. Let customers pick a conversation topic or a department they want to contact. Reduce response time to keep your customers happy and your sales excellent.

Easily keep track of your customers’ requests with Ticketing.

Turn support emails into tickets to keep your team organized. Assign emails to agents, set priorities, add notes, and create custom tags. You can also turn a part of the chat conversation into a ticket.

Tidio gives you:

  • The option to support multiple languages
  • Easy to use iOS/Android mobile app
  • Rich widget customization options that suit your website
  • Fantastic support 24 hours a day, 5 days a week
  • Support for 20+ integrations

發布日期

整合項目:

  • GetResponse
  • Zendesk
  • Mailchimp
  • Google Analytics
  • Zapier
  • klaviyo
Tidio ‑ Live Chat & Chatbots

Tidio ‑ Live Chat & Chatbots

Tidio is an excellent customer experience solution for Shopify, helping merchants all around the globe increase customer satisfaction and, consequently – sales.

What can you do/achieve with Tidio?

  • Use the FAQ builder, Live Chat, Chatbots, and Helpdesk for the best possible customer support
  • Browse your product directory and recommend products directly in the chat
  • Analyze, categorize, and answer questions automatically with AI Response Bots
  • Encourage self-service: checking product availability, order and shipping status
  • Create departments and route messages to the right agent
  • Monitor, prioritize, and assign requests with a ticketing system to respond faster
  • Handle live chat, chatbots, email, Messenger, and Instagram messages in one place
  • Use built-in automated e-commerce strategies to boost your sales

Supercharge your Shopify store with customer insights.

Preview carts and check shopping history directly in the chat window, without clicking through the store admin panel. Immediately recognize the context of your customer's requests, answer questions faster, and recommend products based on what they purchased before or have in their carts now.

Handle customer requests 24/7 with automated chatbots.

Save abandoned carts, show order status, offer discounts, segment visitors, build a mailing list… and do much more with built-in chatbots. Use one of the 35+ pre-designed templates ready to go in minutes, or build your own chatbots from scratch with a drag-and-drop editor. No coding skills required!

Automate a big portion of customer queries with AI Response Bots.

Handle customer queries without creating a single ticket! AI Response Bots use machine learning to analyze customers’ questions, categorize them, and then pick the best response, so you don’t have to involve your agents.

Let your agents focus on what they do best with Team Departments.

Divide your team into specialized departments to handle issues faster. Let customers pick a conversation topic or a department they want to contact. Reduce response time to keep your customers happy and your sales excellent.

Easily keep track of your customers’ requests with Ticketing.

Turn support emails into tickets to keep your team organized. Assign emails to agents, set priorities, add notes, and create custom tags. You can also turn a part of the chat conversation into a ticket.

Tidio gives you:

  • The option to support multiple languages
  • Easy to use iOS/Android mobile app
  • Rich widget customization options that suit your website
  • Fantastic support 24 hours a day, 5 days a week
  • Support for 20+ integrations

發布日期

整合項目:

  • GetResponse
  • Zendesk
  • Mailchimp
  • Google Analytics
  • Zapier
  • klaviyo

Free

免費

  • Live Chat - conversations with 50 users
  • 3 chat operators (only free plan)
  • Chatbots: with up to 100 visitors/mo
  • Visitors list
  • Mobile app

Communicator plan

月費 $19

或以每月 $15.83 的標準計價每年收費一次,年費為 $190

Additional operator seat from €15.83 per month/each.

  • 1 chat operator
  • Unlimited conversations
  • All Free plan features
  • Live typing preview
  • Live visitor data
  • Departments
  • Visitors' profiles' notes

Chatbots Plan

月費 $39

或以每月 $32.50 的標準計價每年收費一次,年費為 $390

  • All Free plan features
  • Chatbots - conversations with 40,000 users
  • Chatbot templates
  • Visual chatbot editor
  • Email, 24/5 Live Chat support

Tidio+

月費 $289

或以每月 $240.83 的標準計價每年收費一次,年費為 $2,890

The final price depends on the chosen plan configuration

  • Live Chat - unlimited
  • Custom no. of operators
  • Chatbots - custom no. of engagements
  • Email, 24/5 Live Chat, 24/7 emergency phone
  • AI Bots

* 所有費用均以USD計價。
** 月費或依使用量計費等定期收費皆以 30 天為週期計費。

評論

4.8 /5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論,但會優先參考最新的評論。

Counts per rating level
  • 89% 的評等為 5 顆星
  • 6% 的評等為 4 顆星
  • 1% 的評等為 3 顆星
  • 1% 的評等為 2 顆星
  • 3% 的評等為 1 顆星

評論清單

Filter and sort reviews

  • Custom Frame Solutions

    地點 美國
    使用應用程式的時間 大約2個月

    had an issue and support helped resolve it quickly. very pleased with the service. So far a great app

  • Superstacy UK

    地點 英國
    使用應用程式的時間 大約2個月

    Great live chat option to have that is relatively easy to navigate and offers customer analytics to your website too.

    開發人員回覆
    2022年11月24日

    Hi there! Thank you so much for your kind review :) It's great to hear that you find Tidio relatively easy to work with. Please let us know in case you need any guidance.

  • VisionOffcl

    地點 德國
    使用應用程式的時間 2天

    The app is awesome and the fact that you can talk live with your customers it makes it much better. Thank you everyome from team Tidio and go ahead with a great work.

    開發人員回覆
    2022年11月24日

    Hi there! Thank you very much for your kind review :) It's great to know that you think Tidio is awesome. It really motivates us to work even harder on improving it! Chris

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