評論 (1,930)

整體評分
4.6
各級評分數量
  • 88% 的評分為 5 顆星
  • 6% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
編輯時間:2022年6月15日

I'm going to update my review from a 1-star to a 4-star for the simple reason that the customer service, post-review, was polite and helpful. They explained that during the time I had installed the app to when I was required to start paying, they said there had been a price update and it was not intentionally decieving, while also offering me the $39 pricing to honor thier offer. I think they could have made this fact that they were increasing their pricing clearer on their pricing schedule, or a simple email, but I can also understand the reasoning. Also, a 1-star is damaging to brand that is clearly working hard, and I don't want to think that I've impacted a business because I reacted like a Karen.

Valentia Skincare
美國
使用應用程式 20天
TIDIO LLC 已回覆 2022年6月14日

Hi there! I'm really sorry to hear that you feel this way. We are always trying to support start-ups, as we've been one in the past. That is why Tidio can be used for free, forever. The Free plan has all the essentials needed to communicate with your website visitors. The premium plans are optional and we are not trying to convince anyone to upgrade. However, it has been proven that our bots can boost sales significantly. If you have any specific needs regarding the plans, or the functionalities of the chat widget, we are always here ready to assist you and try to find the best possible solution :) You can reach out to us via our Live Chat on Tidio.com, or via email at support@tidio.net.
Chris from Tidio

編輯時間:2018年4月11日

Well, this is the best chat option (with a lot of very useful automations) you can find on Shopify, seriously. They know what we do, and how to do it. The chat looks super professional & premium on the Free version. Very impressive.

They advised that are going to deliver a full integration with Zapier and the installation is literally 1 click. So, yes, 5 stars app.

Thespanishfactory
英國
使用應用程式 大約20小時
2021年11月4日

Pretty amazing app! dozens of beautiful email templates, pretty awesome UI and desktop and mobile apps. Chatbots are pretty legit too. I only give it 4 stars because it doesn't have sms marketing, which would really make it perfect for us!

Soundporium Music Store
美國
使用應用程式 19天
TIDIO LLC 已回覆 2021年11月5日

Thank you so much for your review and your feedback! We will make sure to pass this idea to our product team since it really sounds like something worth adding.

2022年9月7日

This app has a really easy to learn interace, their customer service is phenomenal (simple and quick instruction while also being able to guide you via chat if you have any questions.)

Jspec Wheels
加拿大
使用應用程式 大約20小時
TIDIO LLC 已回覆 2022年9月7日

Hi there! We really appreciate your review. :)

We are extremely glad to read that our customer service team has been able to help you, please never hesitate to contact us for any questions you might have!

- Daniel

2017年1月21日

Muy buena aplicación, el diseño es minimalista y genera confianza a los visitantes de la pagina!

Geovanny Apparel Design
墨西哥
使用應用程式 19天
2015年11月22日

Great concept but mobile app and their features are way too buggy to use on site with actual customers. Will look at this app again in a few months. Has lots of potential.

Bariatricpal
美國
使用應用程式 24天
2018年2月26日

Martin and his teammates provide great services. Would recommend to other shops.

Zh Babyparkhkg
香港特別行政區
使用應用程式 大約20小時
2021年11月23日

Best customer service and love all the features it has, you can make really good automatizations for your customers.

Elite Sarms
美國
使用應用程式 大約19小時
TIDIO LLC 已回覆 2021年11月23日

Thank you so much for your great review! We are glad that you enjoy our chatbots

2017年6月13日

Kamil from Tidio was so helpful. He was able to get all the answers to my question. I have used a few other chat apps, and to be honest the customer service for Tidio is by far the best.

It truly has a lot of the features I was looking for. However there are a few things I wish the app had. For example auto translated from customers around the world. Also response names, though I have been using Textexpander so it is no longer an issue. Still getting a feel for the platform, however so far I think it is pretty easy to use. Plus the way it pops up on the site is so easy for our customers to reach out to us =)

Skinny Bunny Tea 1
美國
使用應用程式 18天
編輯時間:2022年10月12日

Update: 10/12/22 I was charged $49.00 on Oct 9th even though Tidio assured me I would not be charged. I want my refund.
Tidio ‑ Live Chat & Chatbots (Uninstalled 2 hours later) $49.00
Tidio Chat Automation: 2022-09-09 - 2022-10-09
Update: as of 9-23-2022 I have still not received a full refund as I was told by customer support when I cancelled within an hour of install because of misleading wording in pricing plans on Shopify compared to their website. Tidio ‑ Live Chat & Chatbots $49.00
Tidio Chat Automation: 2022-09-09 - 2022-10-09
I am very disappointed in this company. I had high hopes for this app. Installed it after viewing the details and pricing on both Shopify and Tidio.com and the pricing for the higher plan was $49.00 on Shopify and $39.00 on Tidio so after reading all the details I believed the higher price and plan meant I get all the features including the bots unlimited. After upgrading since there is no trial I was charged immediately and when I figured out that I would have to add the Communicator Plan as well for $19.00 more I requested a refund after only having it for a couple of hours and all I was told is to cancel and it will automatically end at the end of the billing cycle. THATS NOT GOOD ENOUGH! This is a bad business practice of bait and switch and I can't believer they allow it on the Shopify Marketplace.

Coastal Gifts Inc
美國
使用應用程式 21天
TIDIO LLC 已回覆 2022年9月9日

Hi there, we are extremely sorry to hear of your experience! Our Customer Satisfaction Specialist will be contacting you to address this immediately. Thank you for letting us know!