
Tidio ‑ Live Chat & AI Chatbot
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Mejora la experiencia del cliente con un chatbot, agente de IA y chat en vivo en un solo help desk para tu tienda.
Tidio te permite interactuar con los clientes mediante mensajes predefinidos y hablar con ellos mientras compran a través del chat en vivo. Pero es más que una extensión de chat en vivo y una aplicación de chatbot para Shopify. También puedes usar IA conversacional para aumentar las ventas mediante recomendaciones de productos personalizadas. Tidio te permite ver a los clientes en tiempo real y aprender qué productos vieron para aumentar el valor promedio del pedido con códigos de descuento. Todo esto desde un solo help desk con funciones dedicadas para Shopify.
- Aplicación de chat en vivo: proporciona soporte en vivo, resuelve problemas y vende a través de chat y video
- Integración de chatbot: crea flujos de automatización de chatbot y alimenta tu embudo 24/7
- Chatbot de IA: resuelve la mayoría de los problemas de soporte al cliente con Lyro, el asistente de ventas de IA
- Software de help desk: gestiona todo desde un panel centralizado y fácil de usar
- Soporte omnicanal en tiempo real: previsualiza carritos, pedidos anteriores y recomienda productos
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- Popular en tiendas como la tuya
- Ubicadas en Estados Unidos
- Características
- Funciona con los temas más recientes
Idiomas
Inglés, Alemán, Francés, Italiano, Portugués (Brasil), Español, Holandés, Sueco, noruego, esloveno, Polaco, y Danés
Funciona con
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Categorías
Mensajería en tiempo real
Respuestas automatizadas
Canales
Automatización del flujo de trabajo
- Respuesta automática
- Plantillas de respuestas
- Respuestas generadas con IA
- Venta de tickets
- Bandeja de entrada unificada
- Asignación automática
- Activadores basados en reglas
- Escalada
- Etiquetas
- Detección de correo no deseado
- Seguimiento de pedidos
- Notificaciones de clientes
- Encuestas de comentarios
- Múltiples idiomas
- Informes y estadísticas
- Informes
Precios
Gratis
Gratis
- Chat en vivo: conversaciones con 50 usuarios
- Flujos: con hasta 100 visitantes/mes
- Ticketing
- Aplicación móvil
- Integraciones con redes sociales
Atención al Cliente
$29 al mes
o $290 al año con un ahorro del 17%
100 conversaciones por $29, 250 - 1000 conversaciones por $59
- Todas las características del plan Gratis
- Analíticas
- Lista de visitantes en vivo
- Horas de operación
- Asistente de respuesta de IA de Tidio
- Soporte de chat en vivo (24/5)
Prueba gratis de 7 día
Flujos
$29 al mes
o $290 al año con un ahorro del 17%
Alcanza hasta 40k visitantes. Mejora a medida que creces.
- Todas las características del plan Gratis
- Analíticas de automatización
- Plantillas de chatbots
- Constructor visual de chatbots
- Sin marca de Tidio (complemento)
- Soporte de chat en vivo (24/5)
Prueba gratis de 7 día
Lyro AI Chatbot
$39 al mes
o $390 al año con un ahorro del 17%
Alcanza hasta 200 conversaciones con Lyro. Mejora a medida que creces.
- Todas las características del plan Gratis
- Rastreador de sitios web
- Tareas de Lyro
- Acciones nativas de Shopify
- Sin marca de Tidio (complemento)
- Soporte de chat en vivo (24/5)
Prueba gratis de 7 día
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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
Reseñas (850)
Our business is in the pet healthcare centre. We want to leverage the benefits of AI without automating too much. I was struggling to find a help desk and live chat which was flexible enough to permit this. I downloaded and trialled at least 4 other alternatives and none of them could provide the flexible options that Tidio could. Its early days and we are still i our trial period but I think this platform is going to be a real asset to my business. we are a small team of 4 and as the business owner I am the only one with in depth knowledge however with the use of AI to 'suggest' not automate responses, it will enable my staff to start responding to many of the enquiries that we receive. Moreover the customer service available on this app is fantastic. The automated help desk is great but they quickly put you through to a live agent if required who responds quickly. I had to escalate a couple of issues that the live agent could not resolve and these issues are being worked on currently but I have every confidence that they will be sorted out. None of the other options that I looked at provided live support quite like it and that was one of the key deciding factors when making a decision. Thanks Tidio. You are doing a great job.
We appreciate your review so much! It sounds like you've found a great fit for your company with Tidio! We strive to deliver the best possible product and support. We hope you will enjoy using Tidio even more :)
Terrible Customer Support – 30+ Days, No Resolution
We have spent over a month trying to resolve a basic WhatsApp‑integration error on Tidio. Despite countless emails, chatbot conversations, and a “Level 2” escalation, our phone number still shows as "pending" and messages never send.
- 30+ days, still broken. Every reply repeats the same “disconnect and reconnect” script—nothing changes.
- No live technician. All contact is through an automated bot or delayed email; no real person ever jumps on a call or screenshare.
- Business impact ignored. Our store relies on WhatsApp to serve customers; Tidio’s inaction has cost us sales and credibility.
- Empty promises. Each “we’ll get back to you shortly” stretches into days of silence.
If you want a platform whose "only" support is a bot that recycles canned responses, Tidio is perfect. If you value rapid, human‑centered help for mission‑critical features, look elsewhere—I’m canceling and moving back to Meta’s own (free) tools.
Hello, thank you for your feedback. We’re sorry about the difficulties you’ve encountered with the WhatsApp integration.
Our team has been trying assisting you across multiple support tickets, and the issue has been escalated to our engineering team. We provided specific troubleshooting steps based on their findings, but unfortunately, we did not receive a response to proceed further.
We completely understand how important this feature is for your business and will be more than happy to continue working together to resolve the issue if you’re willing to resume the conversation.
Please feel free to reply to our last email at any time — we remain ready to assist.
Tidio is an amazing customer support app! The live chat and AI-powered bot that learns over time are fantastic for automating responses and improving efficiency. It offers all the features you need, like custom workflows and multi-channel support. The setup is easy, and the support team is fast, friendly, and always helpful. Highly recommend it!
Lovely, thank you so much for your review! It means a lot to us.
I've been using Tidio for my customers for a while now. The AI chatbot works but the company's model is really disapointing. Our website gets thousands of viewers with questions but the model is limited conversations per month. Once the limitation is reached, these questions go into a Live Conversation, which is not met if you don't have the team set up for this. So instead of unanswered questions defaulting to your email for example, you get a waterfall of Live Chat questions in Tidio. *Hopefully* your notifications are turned on for this. Mine were not. So I had a lot of unmet customer questions. What a mess. Of course I am happy to set up unlimited conversations... except there is only a tier of limited conversations set up at a price *starting* at $749 USD/month. This is simply unworkable. What a messy model. I'm moving onto an app that supports growth.
Hello! I appreciate you taking the time to provide us with your feedback, and I sincerely apologize for any inconvenience you've encountered. It appears that the issues you're facing can be addressed through proper configuration of your Tidio account. We've responded to your latest interaction with our Support team by sending you an email containing some instructions. We trust that these steps will improve your situation and restore your Tidio experience to the high standard we strive for. Should you require additional support, please feel free to reach out, and we'll be more than happy to assist you.
- Chris
This has been a great service so far. It's cut down the time I spend with customer ordering communications back at least 50%.
Thank you for the review! We're happy to hear that the service has been so helpful and has significantly reduced the time you spend on offering support to your customers. Let us know if there is anything we can help you with!
Soporte técnico
Soporte de la aplicación proporcionado por TIDIO LLC.
o visitar portal de soporte técnicoFecha de lanzamiento
14 de julio de 2014
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