
Tidio â Live Chat & AI Chatbot
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Améliorez l'expérience client avec un chatbot, un agent IA et un chat en direct dans un seul help desk pour votre boutique.
Tidio vous permet d'engager les clients avec des messages prédéfinis et de leur parler pendant qu'ils font leurs achats via le chat en direct. Mais ce n'est pas seulement une extension de chat en direct et une application de chatbot pour Shopify. Vous pouvez également utiliser l'IA conversationnelle pour augmenter les ventes grùce à des recommandations de produits personnalisées. Tidio vous permet de voir les clients en temps réel et d'apprendre quels produits ils ont consultés pour augmenter la valeur moyenne des commandes avec des codes de réduction. Tout cela à partir d'un seul helpdesk avec des fonctionnalités dédiées à Shopify.
- Application de chat en directâfournir un support en direct, rĂ©soudre les problĂšmes et vendre via chat et vidĂ©o
- IntĂ©gration de chatbotâcrĂ©ez des flux d'automatisation de chatbot et alimentez votre entonnoir 24/7
- Chatbot IAârĂ©solvez la plupart des problĂšmes de support client avec Lyro, l'assistant commercial IA
- Logiciel de help deskâgĂ©rez tout Ă partir d'un panneau centralisĂ©, facile Ă utiliser
- Support omnicanal en temps rĂ©elâAperçu des paniers, commandes passĂ©es et recommandations de produits
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- Populaires auprĂšs des boutiques similaires Ă la vĂŽtre
- BasĂ©es aux Ătats-Unis
- Caractéristiques
- Compatibles avec les thÚmes les plus récents
Langues
anglais, allemand, français, italien, portugais (Brésil), espagnol, néerlandais, suédois, norvégien, slovÚne, polonais, et danois
Fonctionne avec
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Catégories
Messagerie en temps réel
Réponses automatisées
Canaux
Automatisation des flux de travail
- Réponse automatique
- ModÚles de réponse
- Réponses IA
- Ămission de tickets
- Boßte de réception unifiée
- Attribution automatique
- Déclencheurs basés sur des rÚgles
- Remontée
- Balisage
- Détection de courriers indésirables
- Suivi des commandes
- Notifications clients
- Sondages sur le retour dâexpĂ©rience
- Multilingue
- Analyses de données
- Rapports
Tarification
Gratuit
Gratuite
- Chat en direct - conversations avec 50 utilisateurs
- Flux : avec jusqu'Ă 100 visiteurs/mois
- Ticketing
- Application mobile
- Intégrations de réseaux sociaux
Service Client
$29 / mois
ou $290/an et économisez 17 %
100 conversations pour 29 $, 250 - 1000 conversations pour 59 $
- Toutes les fonctionnalités du plan Gratuit
- Analytique
- Liste des visiteurs en direct
- Heures d'ouverture
- Assistant de réponse IA Tidio
- Support chat en direct (24/5)
Essai gratuit de 7Â jour(s)
Flux
$29 / mois
ou $290/an et économisez 17 %
Atteignez jusqu'Ă 40 000 visiteurs. Mettez Ă niveau Ă mesure que vous grandissez.
- Toutes les fonctionnalités du plan Gratuit
- Analytique d'automatisation
- ModĂšles de chatbots
- Constructeur visuel de chatbots
- Pas de branding Tidio (en option)
- Support chat en direct (24/5)
Essai gratuit de 7Â jour(s)
Lyro AI Chatbot
$39 / mois
ou $390/an et économisez 17 %
Atteignez jusqu'Ă 200 conversations Lyro. Mettez Ă niveau Ă mesure que vous grandissez.
- Toutes les fonctionnalités du plan Gratuit
- Scraper de site web
- TĂąches Lyro
- Actions natives Shopify
- Pas de branding Tidio (en option)
- Support chat en direct (24/5)
Essai gratuit de 7Â jour(s)
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Tous les frais sont facturĂ©s en USD. Les frais rĂ©currents et basĂ©s sur lâutilisation sont facturĂ©s tous les 30 jours. Voir toutes les options de tarification
Avis (855)
Terrible Customer Support â 30+ Days, No Resolution
We have spent over a month trying to resolve a basic WhatsAppâintegration error on Tidio. Despite countless emails, chatbot conversations, and a âLevel 2â escalation, our phone number still shows as "pending" and messages never send.
- 30+ days, still broken. Every reply repeats the same âdisconnect and reconnectâ scriptânothing changes.
- No live technician. All contact is through an automated bot or delayed email; no real person ever jumps on a call or screenshare.
- Business impact ignored. Our store relies on WhatsApp to serve customers; Tidioâs inaction has cost us sales and credibility.
- Empty promises. Each âweâll get back to you shortlyâ stretches into days of silence.
If you want a platform whose "only" support is a bot that recycles canned responses, Tidio is perfect. If you value rapid, humanâcentered help for missionâcritical features, look elsewhereâIâm canceling and moving back to Metaâs own (free) tools.
Hello, thank you for your feedback. Weâre sorry about the difficulties youâve encountered with the WhatsApp integration.
Our team has been trying assisting you across multiple support tickets, and the issue has been escalated to our engineering team. We provided specific troubleshooting steps based on their findings, but unfortunately, we did not receive a response to proceed further.
We completely understand how important this feature is for your business and will be more than happy to continue working together to resolve the issue if youâre willing to resume the conversation.
Please feel free to reply to our last email at any time â we remain ready to assist.
Tidio is an amazing customer support app! The live chat and AI-powered bot that learns over time are fantastic for automating responses and improving efficiency. It offers all the features you need, like custom workflows and multi-channel support. The setup is easy, and the support team is fast, friendly, and always helpful. Highly recommend it!
Lovely, thank you so much for your review! It means a lot to us.
I've been using Tidio for my customers for a while now. The AI chatbot works but the company's model is really disapointing. Our website gets thousands of viewers with questions but the model is limited conversations per month. Once the limitation is reached, these questions go into a Live Conversation, which is not met if you don't have the team set up for this. So instead of unanswered questions defaulting to your email for example, you get a waterfall of Live Chat questions in Tidio. *Hopefully* your notifications are turned on for this. Mine were not. So I had a lot of unmet customer questions. What a mess. Of course I am happy to set up unlimited conversations... except there is only a tier of limited conversations set up at a price *starting* at $749 USD/month. This is simply unworkable. What a messy model. I'm moving onto an app that supports growth.
Hello! I appreciate you taking the time to provide us with your feedback, and I sincerely apologize for any inconvenience you've encountered. It appears that the issues you're facing can be addressed through proper configuration of your Tidio account. We've responded to your latest interaction with our Support team by sending you an email containing some instructions. We trust that these steps will improve your situation and restore your Tidio experience to the high standard we strive for. Should you require additional support, please feel free to reach out, and we'll be more than happy to assist you.
- Chris
This has been a great service so far. It's cut down the time I spend with customer ordering communications back at least 50%.
Thank you for the review! We're happy to hear that the service has been so helpful and has significantly reduced the time you spend on offering support to your customers. Let us know if there is anything we can help you with!
Tidio has been a big help for us so far. Lyro handles all the repetitive questions, saving us time, and its easy to set up and use. Plus, their customer service is fantastic if you need any help getting started.
I'm glad to hear that Tidio and Lyro have been so helpful for you! It's great to know that Lyro does so much for your company. Excellent customer service can make all the difference, so it's wonderful that you've had a positive experience with our support team.
Assistance
Assistance relative Ă lâapplication fournie par TIDIO LLC.
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14 juillet 2014
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