Tidio ‑ Live Chat & AI Chatbot

Tidio ‑ Live Chat & AI Chatbot

価格設定
無料プランあり。 無料体験あり。
あなたのストアと同じようなストアに人気
アメリカに拠点
ハイライト
最新テーマに対応
評価
4.4 (856)
開発者
TIDIO LLC

Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. さらに表示する
  • Live chat app—provide live support, resolve issues, and sell via chat and video
  • Chatbot integration—create chatbot automation flows and feed your funnel 24/7
  • AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
  • Help desk software—manage everything from one, easy-to-use, centralized panel
  • Real-time omni-channel support—Preview carts, past orders and recommend products
あなたのストアと同じようなストアに人気
アメリカに拠点
ハイライト
最新テーマに対応

言語

英語、 ドイツ語、 フランス語、 イタリア語、 ポルトガル語 (ブラジル)、 スペイン語、 オランダ語、 スウェーデン語、 ノルウェー語、 スロベニア語、 ポーランド語、と デンマーク語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

  • Zendesk
  • Mailchimp
  • Google Analytics
  • Zapier
  • Klaviyo
  • Judge.me

価格設定

Free

無料

  • Live Chat - conversations with 50 users
  • Flows: with up to 100 visitors/mo
  • Ticketing
  • Mobile app
  • Social media integrations

Customer Service

$29 /月

または$290/年で17%お得

100 conversations for $29, 250 - 1000 conversations for $59

  • All Free plan features
  • Analytics
  • Live visitors list
  • Operating hours
  • Tidio AI reply assistant
  • Live chat support (24/5)

7日間の無料体験

Flows

$29 /月

または$290/年で17%お得

Reach up to 40k visitors. Upgrade as you grow.

  • All Free plan features
  • Automation analytics
  • Chatbots templates
  • Visual chatbot builder
  • No Tidio branding (add-on)
  • Live chat support (24/5)

7日間の無料体験

Lyro AI Chatbot

$39 /月

または$390/年で17%お得

Reach up to 200 Lyro conversations. Upgrade as you grow.

  • All Free plan features
  • Website scrapper
  • Lyro tasks
  • Native Shopify actions
  • No Tidio branding (add-on)
  • Live chat support (24/5)

7日間の無料体験

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

レビュー (856)

総合評価
4.4
評価レベルごとの件数
  • 評価の84%は5つ星です
  • 評価の6%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の5%は1つ星です
2025年7月3日

Our business is in the pet healthcare centre. We want to leverage the benefits of AI without automating too much. I was struggling to find a help desk and live chat which was flexible enough to permit this. I downloaded and trialled at least 4 other alternatives and none of them could provide the flexible options that Tidio could. Its early days and we are still i our trial period but I think this platform is going to be a real asset to my business. we are a small team of 4 and as the business owner I am the only one with in depth knowledge however with the use of AI to 'suggest' not automate responses, it will enable my staff to start responding to many of the enquiries that we receive. Moreover the customer service available on this app is fantastic. The automated help desk is great but they quickly put you through to a live agent if required who responds quickly. I had to escalate a couple of issues that the live agent could not resolve and these issues are being worked on currently but I have every confidence that they will be sorted out. None of the other options that I looked at provided live support quite like it and that was one of the key deciding factors when making a decision. Thanks Tidio. You are doing a great job.

Canine Natural Cures
イギリス
アプリの使用期間:14日
TIDIO LLCが返信しました 2025年7月4日

We appreciate your review so much! It sounds like you've found a great fit for your company with Tidio! We strive to deliver the best possible product and support. We hope you will enjoy using Tidio even more :)

2025年5月6日

Terrible Customer Support – 30+ Days, No Resolution

We have spent over a month trying to resolve a basic WhatsApp‑integration error on Tidio. Despite countless emails, chatbot conversations, and a “Level 2” escalation, our phone number still shows as "pending" and messages never send.

- 30+ days, still broken. Every reply repeats the same “disconnect and reconnect” script—nothing changes.
- No live technician. All contact is through an automated bot or delayed email; no real person ever jumps on a call or screenshare.
- Business impact ignored. Our store relies on WhatsApp to serve customers; Tidio’s inaction has cost us sales and credibility.
- Empty promises. Each “we’ll get back to you shortly” stretches into days of silence.

If you want a platform whose "only" support is a bot that recycles canned responses, Tidio is perfect. If you value rapid, human‑centered help for mission‑critical features, look elsewhere—I’m canceling and moving back to Meta’s own (free) tools.

PuroEstadoFisico.com
コロンビア
アプリの使用期間:約5年
TIDIO LLCが返信しました 2025年5月8日

Hello, thank you for your feedback. We’re sorry about the difficulties you’ve encountered with the WhatsApp integration.

Our team has been trying assisting you across multiple support tickets, and the issue has been escalated to our engineering team. We provided specific troubleshooting steps based on their findings, but unfortunately, we did not receive a response to proceed further.

We completely understand how important this feature is for your business and will be more than happy to continue working together to resolve the issue if you’re willing to resume the conversation.

Please feel free to reply to our last email at any time — we remain ready to assist.

2025年5月9日

Tidio is an amazing customer support app! The live chat and AI-powered bot that learns over time are fantastic for automating responses and improving efficiency. It offers all the features you need, like custom workflows and multi-channel support. The setup is easy, and the support team is fast, friendly, and always helpful. Highly recommend it!

Medusafilters
ドイツ
アプリの使用期間:4ヶ月
TIDIO LLCが返信しました 2025年6月15日

Lovely, thank you so much for your review! It means a lot to us.

2025年5月21日

I've been using Tidio for my customers for a while now. The AI chatbot works but the company's model is really disapointing. Our website gets thousands of viewers with questions but the model is limited conversations per month. Once the limitation is reached, these questions go into a Live Conversation, which is not met if you don't have the team set up for this. So instead of unanswered questions defaulting to your email for example, you get a waterfall of Live Chat questions in Tidio. *Hopefully* your notifications are turned on for this. Mine were not. So I had a lot of unmet customer questions. What a mess. Of course I am happy to set up unlimited conversations... except there is only a tier of limited conversations set up at a price *starting* at $749 USD/month. This is simply unworkable. What a messy model. I'm moving onto an app that supports growth.

CozeeCoo
アメリカ合衆国
アプリの使用期間:8ヶ月
TIDIO LLCが返信しました 2025年5月23日

Hello! I appreciate you taking the time to provide us with your feedback, and I sincerely apologize for any inconvenience you've encountered. It appears that the issues you're facing can be addressed through proper configuration of your Tidio account. We've responded to your latest interaction with our Support team by sending you an email containing some instructions. We trust that these steps will improve your situation and restore your Tidio experience to the high standard we strive for. Should you require additional support, please feel free to reach out, and we'll be more than happy to assist you.
- Chris

2025年7月2日

This has been a great service so far. It's cut down the time I spend with customer ordering communications back at least 50%.

Colorado Craft Beef
アメリカ合衆国
アプリの使用期間:3ヶ月
TIDIO LLCが返信しました 2025年7月4日

Thank you for the review! We're happy to hear that the service has been so helpful and has significantly reduced the time you spend on offering support to your customers. Let us know if there is anything we can help you with!

サポート

アプリサポートはTIDIO LLCによって提供されています。

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リソース

この開発者は日本語での直接的なサポートを提供していません。

開発者

TIDIO LLC

149 New Montgomery St 4th Floor, San Francisco, CA, CA 94105, US

公開日

2014年7月14日

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