
Tidio ‑ Live Chat & AI Chatbot
Galerij met uitgelichte afbeeldingen
Verbeter de klantervaring met een chatbot, AI-agent en live chat in één helpdesk voor je winkel.
Tidio stelt je in staat om klanten te betrekken met vooraf ingestelde berichten en met hen te praten terwijl ze winkelen via live chat. Maar het is meer dan alleen een live chat-extensie en chatbot-app voor Shopify. Je kunt ook conversatie-AI gebruiken om via gepersonaliseerde productaanbevelingen meer te verkopen. Tidio laat je klanten in realtime bekijken en leren welke producten ze hebben bekeken om de gemiddelde bestelwaarde te verhogen met kortingscodes. Dit alles vanuit één helpdesk met speciale Shopify-functies.
- Live chat-app—bied live ondersteuning, los problemen op en verkoop via chat en video
- Chatbot-integratie—maak chatbot-automatiseringsstromen en voed je trechter 24/7
- AI-chatbot—los de meeste klantenserviceproblemen op met Lyro, de AI-verkoopassistent
- Helpdesksoftware—beheer alles vanuit één, gebruiksvriendelijk, gecentraliseerd paneel
- Realtime omnichannel-ondersteuning—Bekijk winkelwagentjes, eerdere bestellingen en raad producten aan
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- Populair bij winkels zoals die van jou
- Gevestigd in de Verenigde Staten
- Hoogtepunten
- Werkt met de nieuwste thema's
Talen
Engels, Duits, Frans, Italiaans, Portugees (Brazilië), Spaans, Nederlands, Zweeds, Noors, Sloveens, Pools, en Deens
Werkt met
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Categorieën
Berichten versturen in real time
Geautomatiseerde antwoorden
Prijs
Gratis
Gratis
- Live Chat - gesprekken met 50 gebruikers
- Flows: met maximaal 100 bezoekers/maand
- Ticketing
- Mobiele app
- Social media-integraties
Klantenservice
$29 /maand
of $290/jaar en bespaar 17%
100 gesprekken voor $29, 250 - 1000 gesprekken voor $59
- Alle functies van het gratis plan
- Analytics
- Lijst met live bezoekers
- Openingstijden
- Tidio AI antwoordassistent
- Live chat-ondersteuning (24/5)
Gratis proefperiode van 7 dagen
Flows
$29 /maand
of $290/jaar en bespaar 17%
Bereik tot 40k bezoekers. Upgrade naarmate je groeit.
- Alle functies van het gratis plan
- Automatiseringsanalyses
- Chatbot-sjablonen
- Visuele chatbot-bouwer
- Geen Tidio-branding (add-on)
- Live chat-ondersteuning (24/5)
Gratis proefperiode van 7 dagen
Lyro AI Chatbot
$39 /maand
of $390/jaar en bespaar 17%
Bereik tot 200 Lyro-gesprekken. Upgrade naarmate je groeit.
- Alle functies van het gratis plan
- Website scraper
- Lyro taken
- Native Shopify acties
- Geen Tidio-branding (add-on)
- Live chat-ondersteuning (24/5)
Gratis proefperiode van 7 dagen
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Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
Recensies (853)
Terrible Customer Support – 30+ Days, No Resolution
We have spent over a month trying to resolve a basic WhatsApp‑integration error on Tidio. Despite countless emails, chatbot conversations, and a “Level 2” escalation, our phone number still shows as "pending" and messages never send.
- 30+ days, still broken. Every reply repeats the same “disconnect and reconnect” script—nothing changes.
- No live technician. All contact is through an automated bot or delayed email; no real person ever jumps on a call or screenshare.
- Business impact ignored. Our store relies on WhatsApp to serve customers; Tidio’s inaction has cost us sales and credibility.
- Empty promises. Each “we’ll get back to you shortly” stretches into days of silence.
If you want a platform whose "only" support is a bot that recycles canned responses, Tidio is perfect. If you value rapid, human‑centered help for mission‑critical features, look elsewhere—I’m canceling and moving back to Meta’s own (free) tools.
Hello, thank you for your feedback. We’re sorry about the difficulties you’ve encountered with the WhatsApp integration.
Our team has been trying assisting you across multiple support tickets, and the issue has been escalated to our engineering team. We provided specific troubleshooting steps based on their findings, but unfortunately, we did not receive a response to proceed further.
We completely understand how important this feature is for your business and will be more than happy to continue working together to resolve the issue if you’re willing to resume the conversation.
Please feel free to reply to our last email at any time — we remain ready to assist.
Tidio is an amazing customer support app! The live chat and AI-powered bot that learns over time are fantastic for automating responses and improving efficiency. It offers all the features you need, like custom workflows and multi-channel support. The setup is easy, and the support team is fast, friendly, and always helpful. Highly recommend it!
Lovely, thank you so much for your review! It means a lot to us.
I've been using Tidio for my customers for a while now. The AI chatbot works but the company's model is really disapointing. Our website gets thousands of viewers with questions but the model is limited conversations per month. Once the limitation is reached, these questions go into a Live Conversation, which is not met if you don't have the team set up for this. So instead of unanswered questions defaulting to your email for example, you get a waterfall of Live Chat questions in Tidio. *Hopefully* your notifications are turned on for this. Mine were not. So I had a lot of unmet customer questions. What a mess. Of course I am happy to set up unlimited conversations... except there is only a tier of limited conversations set up at a price *starting* at $749 USD/month. This is simply unworkable. What a messy model. I'm moving onto an app that supports growth.
Hello! I appreciate you taking the time to provide us with your feedback, and I sincerely apologize for any inconvenience you've encountered. It appears that the issues you're facing can be addressed through proper configuration of your Tidio account. We've responded to your latest interaction with our Support team by sending you an email containing some instructions. We trust that these steps will improve your situation and restore your Tidio experience to the high standard we strive for. Should you require additional support, please feel free to reach out, and we'll be more than happy to assist you.
- Chris
Tidio has been a big help for us so far. Lyro handles all the repetitive questions, saving us time, and its easy to set up and use. Plus, their customer service is fantastic if you need any help getting started.
I'm glad to hear that Tidio and Lyro have been so helpful for you! It's great to know that Lyro does so much for your company. Excellent customer service can make all the difference, so it's wonderful that you've had a positive experience with our support team.
It's good - primarily because there are not a lot of better options out there yet, but definitely a lot of opportunity to be dethroned as AI agents become more advanced. A lot of nickel-and-diming with few quality filters in place to prevent you from feeling like they're not trying to push you into buying more credits/increasing to the next billing tier constantly.
Looking forward to the second gen of agentic AI products that aren't heavily focused on token-based billing that basically charge you 500x on the API call cost from OpenAI. All for what is essentially a the same ChatGPT output I'd get if I messaged it directly, just in a nicer package.
The real kicker for me was that they charge a laughable amount for removing their branding as a separate monthly fee.
Thanks for sharing your feedback. We hear you. You're right that the AI space is moving fast, and we're constantly working to stay ahead by offering more than 'just' a ChatGPT wrapper.
Tidio combines conversational AI with a full suite of customer support tools, including automation flows, live chat, multichannel messaging, and integrations - all designed to work together out of the box.
Features like Lyro AI, our API Call node in Flows, and the upcoming Lyro Actions are built to go beyond simple responses and help businesses truly scale their support.
We’re also mindful of pricing and do our best to keep it fair and transparent across all tiers. That said, we take your comments seriously, and we’ll keep refining both the product and the experience to earn that next star.
Thanks again for being part of the journey.
Ondersteuning
App-ondersteuning aangeboden door TIDIO LLC.
Of ga naar hun ondersteuningsportaalHulpbronnen
Geïntroduceerd
14 juli 2014
Uitgelicht in
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