Tidio Live Chat & AI Chatbots

Tidio Live Chat & AI Chatbots

定價
提供免費方案。 提供免費試用。
特色
廣受美國商家愛用
可與最新佈景主題搭配使用
評分
4.7 (1,935)
開發者
TIDIO LLC

Customer experience platform with live chat, Lyro AI chatbot, ticketing, and more

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient! 更多
  • Talk to your visitors on live chat – quickly solve problems and sell proactively
  • Work alongside our Lyro AI bot to automatically solve your customers' questions
  • Preview carts, check order history, and recommend products directly in the chat
  • Add Tidio to your Shopify store in seconds – just click Add App
  • Manage and resolve customers' requests with a simple ticketing system
特色
廣受美國商家愛用
可與最新佈景主題搭配使用

語言

英文、 德文、 法文、 義大利文、 葡萄牙文 (巴西),以及 西班牙文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Zendesk, Mailchimp, Google Analytics, Zapier, Klaviyo, Judge.me

定價

Free

免費

  • Live Chat - conversations with 50 users
  • Flows: with up to 100 visitors/mo
  • Ticketing
  • Mobile app
  • Social media integrations

Customer Service

$29 /月

或每年 $290,可省 17% 的費用

100 conversations for $29, 250 - 1000 conversations for $59

  • All Free plan features
  • Analytics
  • Live visitors list
  • Operating hours
  • Tidio AI reply assistant
  • Live chat support (24/5)

7 天免費試用

Flows

$29 /月

或每年 $290,可省 17% 的費用

Reach up to 40k visitors. Upgrade as you grow.

  • All Free plan features
  • Automation analytics
  • Chatbots templates
  • Visual chatbot builder
  • No Tidio branding (add-on)
  • Live chat support (24/5)

7 天免費試用

Lyro AI Chatbot

$39 /月

或每年 $390,可省 17% 的費用

Reach up to 200 Lyro conversations. Upgrade as you grow.

  • All Free plan features
  • Website scrapper
  • Lyro tasks
  • Native Shopify actions
  • No Tidio branding (add-on)
  • Live chat support (24/5)

7 天免費試用

所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項

評價 (1,935)

整體評分
4.7
各級評分數量
  • 88% 的評分為 5 顆星
  • 6% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
編輯時間:2024年11月25日

Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A sleazy way to do business. 0/10 WOULD NOT RECOMMEND.

UPDATE : We reached out previously about why we were getting the scare-tactic "services stopped working" emails and were not told then that we could optimize our "subscription so you can focus solely on chat." Nope. We just kept receiving them. This is too little, too late. Your scare-tactic upselling is is the reason that we cancelled and NO WAY are we going back, this is much too little much too late. Beware of this from the start if you use this app.

DOG & CO.
美國
使用應用程式 4年多
TIDIO LLC 已回覆 2024年11月25日

I’m sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, your flows were triggering for every visitor, which quickly consumed your quota. By fine-tuning these flows or disabling them for your store, this issue can be resolved. Someone from our team is already reaching out to help you.

Olek - Tidio

2024年10月28日

every store needs a chat function and this one is great with good support

Anhem
美國
使用應用程式 3年多
TIDIO LLC 已回覆 2024年11月6日

Hello there, this review made our day!

2024年10月31日

I have found Tidio to be a great AI chatbot. There is a low learning curve for creating or altering chats. When I received an email about a potential issue, customer and tech support reached out, explained the possible issue, and did a quick fix to set things straight.

Trevino Appliance
美國
使用應用程式 24天
TIDIO LLC 已回覆 2024年11月6日

Thank you for the review! We're happy to know you're satisfied with our tool and that our support could help you effectively.

2024年9月6日

the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.

Kaabo USA Electric Scooter
美國
使用應用程式 1年多
TIDIO LLC 已回覆 2024年9月23日

Thank you for your review! It's amazing to hear Tidio helps you with your everyday work :)

2024年9月1日

App works ok, but its absurd that removing the Tidio branding costs more per month than using the tool itself.

Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.

Engineers Collective
紐西蘭
使用應用程式 大約5年
TIDIO LLC 已回覆 2024年9月2日

Hi there! Thank you for the review! Our Support Team has reached out to you via email to assist.

支援服務

應用程式支援由 Tidio Live Chat & AI Chatbots 提供。

資源

開發者無法直接以繁體中文提供支援。

開發者

TIDIO LLC

149 New Montgomery St 4th Floor, San Francisco, CA, CA 94105, US

發布日期

2014年7月14日

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