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No one gets back to you. There are no live chats and all the app does is send you in circles. When you ask a question for assistance it says someone will get back to you in 12 hours.
Thank you for your feedback. Our priority support is available for paid subscription users, but we also offer service ticket support for all users, with responses typically within one business day. We’re sorry to hear about your experience and appreciate the opportunity to clarify.
Regarding your specific issue, it appears your Shopify store was suspended, which limits some functionalities within the app. For further assistance with this, we recommend reaching out to Shopify support to resolve the suspension directly.
there is no customer service at all, ui is bad and overall bad app
Thank you for sharing your experience. We provide customer support through email, live chat, and service tickets, and we're here to help address any issues you may encounter.
While we didn't receive any messages from your account in these channels, we’d be more than happy to assist with any specific concerns about the UI or app functionality. Please feel free to reach out so we can improve your experience directly.
0 STARS DO NOT USE THIS APP!!! This company takes your money, but when you have an issue with the app such as it not working the way it should with multiple error messages they are not there for you. I had an agent get pissy with my for there issue. I stated I wanted a refund the agent closed the chat window and disabled the ability to open a new chat window. I have owned several business and would never treat my customers this way. It is "Appalling" how they treat there customers. If you value your time and mental health stay away from Shoppedance products!!!! Like them we are in business to make money, they don't seem care if there porducts help us make money after we install it we are on our own. I have never had a support agent hang up or disconnect with me until this company. The support agent disconnected so fast it is like they encourage this sort of thing!
Thank you for your feedback. We’re sorry you had an unpleasant experience. Unfortunately, due to TikTok Shop’s strict policies and delivery time requirements, our integration doesn’t support dropshipping businesses similar to yours.
Regarding your refund request, our team approved it and sent a follow-up email after our live chat was disconnected. However, we never received a response from you.
We apologize for any inconvenience this has caused. You can always reach us by email at support@shoppedance.com.
Best regards,
ShoppeDance Support