TikTok

No support at all, in fact the whole TikTok app is shocking as it is. Can only speak with a robot that does nothing. We have over 5,000 products and this didn't sync stock count and other features. All it did was import a title with images but not the rest, so all items unavailable anyway. It's a waste of time as this may need to be all added manually. Won't be wasting more time with this shocking app

Don't sell here. If you resell any authorized products, they will disable your store, allow no appeals, and keep your money for 90 days.

Products not syncing to Tiktok seller, we reinstalls their app 3 times.
Endless talks to their TikTok support didn't help, I'm starting to think that TikTok are using bots for support

Be very careful of violating any Tiktok policies. They will shut your shop and withhold all the funds that they owe you regardless of whether you are in the right. Their Appeals process is unfair.

Given how anyone I talk to about this app agrees that its an absolute nightmare, Im *shocked* that this app somehow has one of the highest ratings (4.8) on the shopify app platform. Just. HOW. We've had *SOOOOOO* many problems. I do not understand.

UPDATE: Finally, somehow, got it stop rejecting our documents. Running a shop has been a nightmare as well, with random AI false flagging out items as prohibited (they definitely are not) and then tickets/a support system that ranges from computer-generated worthless and agents that lack the english/cultural understanding to understand how they have errored. Maybe 1 in 10 agents understands and attempts to fix things, but that fix is usually to escalate to a different team which will also error and then put us back to step 1. I might give it 2 star because at least we're making sales, but honestly, this app has wasted so much of my time and patience that i question whether the money we've made is even worth the hassle.

Well, its been rejecting my ID verification saying my unaltered CC statements and bank statements are "Altered" again and again. They are downloaded straight from my bank (a major US bank)... So... Not sure whats up. Ive looked them over, they look fine. Ive tried 10+ times with different unaltered documents, doesnt matter. Sometimes it just rejects it saying they cant verify with no mention of altering.

We've never had this issue with any other shops/platform.

Not sure if this is some system/ai/computer error or some kind of incompetence on the human side because no one responds to tickets/emails over there. Might update if TT ever figures this out and fixes it. This is some pure dystopian nonsense.

Ads were not approved and they continue to take money out of my bank account so whenever you try contacting them there is no response but rather blatant disregard for someone's hard earned money.

This has been one of the most exhausting experiences in my life. Opening or trying to open a Tiktok shop was pure hell.
no one at TikTok will help you, try to open a ticket and the system, asks you over and over to verify yourself even though you already have.

Finally get to email with someone from support and they can't or won't answer a question.

Products, all of my products are both active and under review at the same time. Some get declined but no clear answer as to why. If that isn't bad enough click the marketing tab and all those products are approved.
you can do better tiktok

Once a product is linked you cannot unlink it.

Rubbish

I havent been able to add funds , terrible. I ask for support and still waiting to get help.

i would leave this app a negative 5 stars if I could, this app has major issues that need to be worked out, and when you try to reach out to TikTok they will try to throw you onto Shopify, it might be just me having bad luck with the app but it wouldn't categorize anything, wont auto map anything, then you will have to go back and fix everything if you made a mistake, then you have to optimize everything then finally you might have the luck to upload everything, this app seems like it belongs in the late 90s or early 2000's this app is trash