TikTok

STAY AWAY FROM THIS APP -

We installed this app and got all our products mapped to TIKTOK seller center. Once our products were mapped we kept on getting trademark violation alerts. So we raised a ticket with Tiktok Seller Center support. Who then took us through completing all trademark application forms which all failed as we are a small business and buy all our beauty products from independent wholesaler in the UK. Tiktok support then asked if we could send them all our invoices and also a list of brands that we stock and they will get us proof of purchase seller rights. After providing all this information they Tiktok support came back to us after 2 weeks and said unfortunately they cant give us proof of purchase designation as we dont meet the requirements.

We asked for a complaint to be raised as we raised this issue with them in December 2023 and they took 3 months to come back to us. All the while Tiktok was happy to take commission of our sales.

We try to raise a complaint but the Tiktok seller center bots came back with that they dont have a complaints process. We lost soo much money as we were paying a 3rd party to sync our website products with Tiktok shop.

Please stay away as Tiktok only help big business they are not interested in small businesses like us. Their support lacks knowledge and enthusiasm, personally we think they deploy customer support bots and dont have real people answering user concerns.

Such a waste of time, we will never use Tiktok again and nor will we be advertising on Tiktok.

I was charged $306.00 for TikTok ads but never made an ad with the app through Shopify. Haven't been able to find anyone to contact to get those fees reversed. I also keep getting rejected when I submit my business paperwork.

I would give 0 stars if I could. It caused a tik tok javascript pixel sandbox error on my site that I cannot for the life of me get rid of. Tik tok is ABSOLUTELY NO HELP. They dont care at all. I have contacted every department possible and NO ONE will help. Terrible customer service- Do yourself a favor and avoid this app - worst mistake I ever made

This Tiktok arrangement with Shopify is a complete disaster and it is also kind of a bad joke. These retards at Tiktok have the worst support team I have ever seen before. Also, beware that Tiktok deploys shady sales tactics like making your merchandise 40% off on Tiktok and showing your sales at full price on Shopify. And the fun doesn't stop there these Tiktok morons also auto-refund and auto-cancel orders without contacting you. Then they deploy a blanket statement about how this is in their rules and they always lick the customer's butt hole. Which I found strange. Do yourself a favor and read their TIKSLOP user agreement before filling any orders or even wasting your time setting up this sales channel on Shopify.

It's extremely frustrating to have your products disapproved for information that's clearly inputted within the shopify platform. Reaching out to customer service is a joke. I reached out for assisted over a month ago and they seemed to just pass me off from one person to another - neither of which solved or even addressed my issues. I was very hopeful for this integration but nope.

My account was deactivated by tik tok for policy violations which is ludicrous seeing I have contacted shopify and Tik more than once about getting help to connect my account. My shopify account is not even connected and they deactivated my account for a potentially risky seller. It's interesting since I wasn't even able to load 1 product. Wow pretty discussting Tik Tok has never once sent me any message from customer support in helping with this and it has been at least 3 weeks since I started this time-consuming trip.

Only any good if you only have 1 location setup on Shopify, as we have multiple locations it is unusable as there is no way to select the location so it just fails to connect as it has just randomly selected our Amazon Location which is located at a different address to the address setup in TikTok

I have to give it a 1 star because I haven't even been able to use the app before they ask for a review. So based on no information about the app, I am forced by them to give it only 1 star at this time. Later after haveing time to use the app I'm sure I will have a different opinion.

TikTok attempts to persuade you to enroll in their marketing sales campaigns by guaranteeing you coupons and free shipping that you can use and will be credited for. However, this is a false claim. They do not provide any reimbursement for these offers, and they also keep your funds for a period of 2-3 weeks.
Not even worth the time and headache to sell on TikTok.

ottima intuitiva