TikTok

He is demanding $30 a day for a TikTok ad with absolutely no possibility of making changes it’s mind-boggling. I'm starting to wonder if this isn't some scam.

Intentar conectar mi cuenta de TikTok Business desde Shopify ha sido una experiencia completamente frustrante y mal diseñada.

Estoy intentando registrar una cuenta business y el proceso de verificación es un caos total. Me piden documentos, los subo correctamente, todo parece ir bien… y de repente el sistema me devuelve al inicio como si no hubiera hecho absolutamente nada.

Llevo más de dos meses repitiendo exactamente el mismo proceso, en más de cinco intentos, siempre con el mismo resultado. Es un bucle sin sentido que solo hace perder tiempo.

Lo peor no es solo el error, sino la falta total de soporte. Nadie te explica qué está fallando, no hay seguimiento del caso y no existe una solución clara. Te dejan completamente solo frente a un sistema que simplemente no funciona.

Es inaceptable que plataformas como TikTok tenga una integración tan mal ejecutada para algo tan básico como crear una cuenta business.

Si este es el nivel de experiencia para empezar, sinceramente hace cuestionar seriamente seguir usando estas herramientas.

As a small business owner, my experience selling on TikTok Shop has been nothing short of a nightmare.

A simple shipping adjustment automatically canceled 4 of my orders and fully refunded customers, even though every order had been shipped and delivered. I provided tracking and delivery confirmation as evidence, yet support responded with nothing but templated replies and policy deflections. I fully absorbed the losses as the seller.

To make matters worse, my legitimate licensed products were repeatedly flagged as counterfeit, while a quick browse of the platform reveals countless sellers listing items with no licensing rights whatsoever. The enforcement is selective and inconsistent.

After multiple escalations, it became clear that TikTok Shop's support system is designed to protect customers, which is understandable. Still, it offers virtually no meaningful protection for honest, good-faith sellers.

I have since removed all my products and closed my store. I would not recommend TikTok Shop to any small business owner until they invest in a seller support system that is fair, responsive, and consistent.

I decided to remove all of my products from TikTok Shop through my Shopify admin due to the extremely poor support experience.

It is nearly impossible to get help when issues arise. There is no phone support, the chat support does not work properly, and emails go unanswered. For a platform handling real businesses and real revenue, this level of support is unacceptable.

As a business owner, I need reliable and responsive assistance when problems come up. Unfortunately, TikTok Shop does not provide that. Until they significantly improve their customer support, I cannot recommend this app to other merchants.

The app wont verify me, it just goes round in circles and it has been doing this for 18 months, you would think that they would have done an update to correct it by now.
I reached out for help using support to sort it and after 5 days still no reply!
The app doesn’t work and the support aren’t bothered!

Honestly, TikTok Shop has been one of the worst experiences I’ve ever dealt with.

Trying to get support is incredibly frustrating—they’re not helpful at all. Out of all the platforms and apps I’ve used, this one easily ranks as the worst. Everything just goes in circles, and when something doesn’t work, there’s no clear way to actually get it fixed.

If everything runs smoothly for you, consider yourself lucky. But if you ever need support, be prepared—you might not get anything resolved.

Really disappointing experience overall.

No syncing, using wrong language in wrong markets, unclear setup, contradicting guides and workflow, and what the apps says is actually not similar that what is said on the tiktok seller centre itself. It's a complete nightmare to setup, to try to fix anything. I've been busy with it for a week, with random errors and syncing problems showing up. Information in the shopify app does not seem to communicate with tiktok seller centre at all. A billion dollar company serving this kind of crap is just an insult.

Edit: I am completely lost no one can even view my shop. I had to create two separate accounts and the one with my products is invisible to everyone. I don't think it's even connected to my shopify.

Legitimate UK registered company, trading since 2013. Account deactivated by a bot with zero explanation. Appeal rejected with a blank reason field. Funds frozen for 90 days. No human support available. Avoid until they fix their automated moderation system — it is destroying real businesses.

App broken after May 21 update — cannot complete setup

The app has been completely unusable since today (21 May 2026). Every time I open it, a JavaScript error appears:

"TypeError: Cannot set properties of undefined"

in file 67784.706843_2026-5-21.js

Reinstalling did not help — the same error loads every time. The app shows "not configured" and setup cannot be completed. This appears to be a bug introduced in today's deployment on TikTok's side. Please fix urgently.