TikTok

I would not recommend any company to use this app. We processed hundreds of orders and tiktok cancelled and refunded orders AFTER shipping labels were created and shipped. So customers received product for free at that point. We were completely unaware this was happening because shopify doesn't notify you that tiktok cancelled the order. We are devastated that Shopify is allowing this app to even be used in their system. Shopify claims its not their issue. Tiktok doesn't even offer a callback option, only AI generated responses.
We are a multimillion company that trusted this app to integrate seamlessly within shopify. There is zero excuse for them to not have to notify you within the shopify platform of any changes or discrepancies about an order.
On top of that the amount of fees tiktok charges and the amount of discounts and free shipping they offer customers just doesn't make sense.
DO NOT USE THIS APP. YOU WILL RECEIVE ORDERS, BUT IT WILL NOT TRANSLATE TO INCOME.

This app has been a great edition to my store. It increased my sales by 80%. I love the integration and the ease of use. I can manage by stock and sales all in one location!

Zero customer support. They have a chat box that remains unanswered. Their shop mangement page has an error. It shows to refresh or content customer support. Customer support does not respond. Tiktok orders transfer into Shopify with astericks so we cannot see the full address.

Tik Tok advertising has been able to increase my conversion rate, the reach is very good

A pointless app. TikTok will not import the order name or address into Shopify. The only way you can ship an order it to use their own seller center, and you still cannot obtain the order information UNTIL you ship it. Tiktok is trying to monopolize using their own shipping services if you sell on Tiktok. You cannot use any other form of shipping. DELETING.

It seems easy to set up, but I can't even get past the login when linking TikTok with Shopify. Thinking I might have done something wrong, I tried logging into the TikTok app itself and was successful. For some reason, I'm unable to log in through Shopify. My passwords are correct, so the issue isn't on my end.

TikTok has been amazing for reaching new customers and building a real connection with my audience. it is helped my store grow faster than i expected .

My variants will not map correctly. Anytime I manually map, if any updates happen to the product, it will create an orphan product and break the mapping.

I have tried working with their support and had it escalated only for the ticket to be closed without any help. When I opened another help ticket, it was immediately closed again.

It's was easy setup. Alot of options is great but for some people it can be overwhelming and hard to figured out everything. Especially with all these different accounts. It can be confusing. And if you think about it, most people trying to use it are everyday people who are most likely beginners. I think it would be a cool idea to make a quick cheat sheet with an overview with visuals to help explain the overall process and how it is all linked together. Alot of people learn by visuals and hands on...that's all just a thought. Thank you.

I am having a lot of product sync issues and cannot get support from tiktok. When listing new products on shopify they will not compile to the sync list and there is no sync new products tab like there is in the help videos.