TikTok

I would not recommend any company to use this app. We processed hundreds of orders and tiktok cancelled and refunded orders AFTER shipping labels were created and shipped. So customers received product for free at that point. We were completely unaware this was happening because shopify doesn't notify you that tiktok cancelled the order. We are devastated that Shopify is allowing this app to even be used in their system. Shopify claims its not their issue. Tiktok doesn't even offer a callback option, only AI generated responses.
We are a multimillion company that trusted this app to integrate seamlessly within shopify. There is zero excuse for them to not have to notify you within the shopify platform of any changes or discrepancies about an order.
On top of that the amount of fees tiktok charges and the amount of discounts and free shipping they offer customers just doesn't make sense.
DO NOT USE THIS APP. YOU WILL RECEIVE ORDERS, BUT IT WILL NOT TRANSLATE TO INCOME.

This app has been a great edition to my store. It increased my sales by 80%. I love the integration and the ease of use. I can manage by stock and sales all in one location!

Zero customer support. They have a chat box that remains unanswered. Their shop mangement page has an error. It shows to refresh or content customer support. Customer support does not respond. Tiktok orders transfer into Shopify with astericks so we cannot see the full address.

Tik Tok advertising has been able to increase my conversion rate, the reach is very good

A pointless app. TikTok will not import the order name or address into Shopify. The only way you can ship an order it to use their own seller center, and you still cannot obtain the order information UNTIL you ship it. Tiktok is trying to monopolize using their own shipping services if you sell on Tiktok. You cannot use any other form of shipping. DELETING.