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So far, absolutely amazing!
1 - We were able to create pre-orders within 10 minutes of installing the app. Very user-friendly and had all the features we needed.
2 - One feature wasn't working automatically (the pre-sale badge on product images) and after I emailed them, they fixed it in less than 20 minutes. Congratulations on the customer service.
It seems like this app works perfectly, at least the first impression is great.
Haven't used it yet but the customer service provided by Andrei was great. Pre-sale starts this week and I'm looking forward to seeing what it can do.
There's better apps with free plans. There's better apps with free plans. There's better apps with free plans.
Hi there,
I can see that this is a review given in anger. I empathize with you because times are tough and there is no shortage of reasons to be angry. I am often angry when heavily stressed and any little thing can set me off.
In my experience often the only cure for our anger especially when it relates to other people is just talking it out and finding common ground and solutions. I have reached out to you and hope you will choose to talk to me because I really want to talk to you and understand you better.
For other people reading this I will also provide some context for our discussion here:
1) You have used up your free plan with us (because the app does have a free plan for your first 10 pre-orders - by that I mean orders that contain at least one active pre-order variant).
2) I reached out as I do to all of our customers when this happens, to congratulate you and to let you know that you should consider upgrading.
3) I also informed you that we have a 24 hour grace period from when you are informed until the service is disabled.
4) You acknowledge my message and told me you would be looking into other apps.
5) I thanked you for informing me and respected your decision. I did not make any comment, try to sell you anything or did anything try to make you change your mind.
6) Then I take it that you did not actually look for another app in fact and as you were informed the service was cancelled after the 24 hours had passed.
There was nothing out of the ordinary here in my experience but perhaps there are other things I do not know about and am ready and eager to learn more from you if you will choose to have a conversation with me. I hope you do so we can both feel better about this.
Thank you for reading this,
Andrei from Timesact
The app is very easy to configurate and very user-friendly. The support is very quick and there are not any issues when installed. I recomend it 100%.
I have tried several apps and with Back in stock I have problem with this app both apps works.
Otherwise, you can track alloreder with the tags in the orders and the user know excatly each moment is a pre-order.
Thank you so much for the review! I'm looking forward to growing sales together!
Best regards,
Andrei
This app was the perfect solution for a pre-sale we did, and also to ensure any sales for out-of-stock items are not lost! And to top it all off, AMAZING customer service! Highly recommend!
Thank you for the amazing review! Happy to be of service and looking forward to many pre-orders for you in the future.
Best regards,
Andrei @ Timesact
This app is great if you are looking to have pre-orders on your site and the customer service is excellent and very responsive and gives you real-time support. Great service!
Best pre order app on the market. Unbelievable value. Thanks a lot Anrei for all the help! Appreciated
Thank you for the great review! I hope your pre-order sales really blow up! Always here when you need me.
Best regards,
Andrei from Timesact
I just finished with onboarding session and it was well worth the time. Jonathon was amazing, answered all my questions and provided fantastic service to me. I appreciate his honesty and thoroughness he provided.
What a fantastic app!! Highly recommend, I had a couple of questions, got an emailed back super quick! Very pleased with the fast and professional support. Such a great experience.
Thank you so much for the awesome review! Very glad we could be helpful to you and looking forward to some great pre-order sales for your business.
Best regards,
Andrei from Timesact
I have just started using it and am not sure of its functionality. It is helpful that they seem to have good support such as chat.
Thank you for the great review and for working with us on your pre-order campaign! I bet you'll be a Timesact pro in no time and great sales will follow.
Best regards,
Andrei from Timesact