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I recently began utilizing Timesact, and it has proven immensely beneficial for managing pre-orders in my store. The level of customer service they provide is exceptional. Feeling overwhelmed is unnecessary; you can easily schedule a call, and they will guide you through any inquiries you may have. Highly recommend.
Needed some help to get this app working exactly the way we wanted it and so contacted Timesact Support. Had a reply within minutes from Miezty who was super helpful. By the following morning the custom changes had been done and were working! Really impressive customer support, the way it should be. Thanks.
Leslie was cordial and super intuitive with the app. I am continuing to play around with the control panel and interface more and its starting to flow nicely. I would recommend this app to anyone who is looking for a Pre-Order and Restock notification App for Shopify!
This app has everything I need! I love that they have a dual-option for both pre-order and subscribe to be notified so you don't lose potential customers who want to buy, but not buy pre-order. They also have amazing white-glove setup service where you get a 30-min video meeting of them walking through setting up your pre-order campaign with you and they will even offer to do a code cleanup of an previous pre-order apps you've tried. I'd definitely recommend!
What was really helpful was the set-up call at the beginning. We started the set-up and then were able to complete it live with Rommel. We look forward to continue using the app.
Great app. Very prompt responses to all queries.
Jolo was very helpful. Made my experience easy
We use the App only for Pre-Orders and it works perfectly. Amazing Support!! We had an extra loop to do and they solved it not only quickly but also they adjusted it to our CD. We highly recommend this App !
Thank you so much for the awesome review! Happy you chose us as your partners on pre-orders and looking forward to some amazing sales together.
Best regards,
Andrei from Timesact
Not only is the app super fast, simple, and intuitive, Timesact's support team helped me - for free, within just a couple of hours - to remove a lot of scripts and changes to my brand new theme that were caused by the previous Pre-order apps. I'd highly recommend choosing Timesact and - if you've tried other apps with bad experiences - to get their free help to remove past apps/scripts completely from your site.
Coming from an e-commerce veteran like yourself this is high praise indeed. Thank you for sharing your ideas on improving the app (already in work btw 😉). And congrats on your first pre-orders (some of many I'm sure)!
Very grateful to have you on board,
Andrei
Very Good app and very good team who helps very well and very quickly. It is a real pleasure to work with Andrei, and the app is very powerful. Your 5 stars is absolutely deserved. Kind regards, Boris
Thank you so much Boris! Happy to see your business do so well with pre-orders and looking forward to a great long-term partnership.
Best regards,
Andrei from Timesact