Preorder | Notify Me Timesact

Needed help getting the badge to show and sent a message through the in-app chat. 45 seconds later, all of my problems were fixed. Bravo!

We are a leather and canvas goods manufacturing and retail business. We produce our goods in small batches, locally, only an hour away from our store. We also do a lot of made to order products, meaning an effective pre-order system is essential to the function of our business so we are able to keep track of our production board and maintain customer satisfaction. I was previously using a different app that regularly broke and it was very difficult to get in touch with customer service, despite paying for this service. Since I have switched, it has been nothing but absolute ease and delight. It was simple to set up, including the guided call which was immensely helpful. I have twice been in touch with their support line twice after the guided call and had someone answer within 30 seconds and had effective, personalised help, including some custom coding put into our theme to ensure the pre-order button appeared correctly. This problem was sorted within 15 minutes of starting a chat, helping out business continue to run smoothly.

We've had to contact Timesact team a couple times now and every time they have been patient and understanding in helping us resolve our issues.

Timesact is a very effective, intuitive preorder app, and Jolo from customer service was incredibly helpful in walking me through the app set-up and helping me configure settings.

Many thanks to Jolo for his help! We were able to quickly set up pre-orders on my website.

Their interface takes a bit of learning curve to adapt, but their customer service is excellent, rapid reply and fix issues.

Nice support from KENNET BUNANI

Jolo was very helpful and support has been great.

Tech support is very responsive and takes your issues at heart. I had the chance to review my set up of the app with them and make sure that all was in order as well as learn a few tricks.
They even gave us a few more free pre-orders before we can subscribe to a plan. Very satisfied!

Princess was brilliant at resolving my issue, super quick response and made sure my worry disappeared instantly! It gives me so much confidence that I’ve picked the right wholesale app as the customer service will be there to support.