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I installed two apps before I got Timesact to help me take pre-orders. Both had some technical issues so I deleted them right away. I kept checking for another option and found this one. I installed it and everything was easy. However, I noticed my site with some glitches, so I contacted Andrei (the owner) who has a chat option once you install the app. He found some code that remained from the other two pre-order apps that weren't allowing my website to work properly with his. He cleaned it and helped me set up everything I needed and the way I needed to start offering pre-sales. With that customer support, you can't go wrong. The app works great now.
Thank you for the awesome review and for sharing your story to help others! There is always a solution to get everything right again as long as there is great communication and collaboration between the developer and the store owner. I'm very happy to be a part of your entrepreneurial journey and I look forward to your many many pre-order sales.
Best regards,
Andrei from Timesact
Super fast communication and support. Princess, their tech support agent, helped to fix my issue in no time.
Amazing onboarding session. June from your team answered all my questions and helped me set everything up.
Provided exactly what we needed, easy to use, and the customer service was quick and very helpful. Highly recommend!
Easy to navigate, adjustable and support is amazingly fast and responsive.
Amazon service and app!
It's really simple to install and use. Andrei was there ready to answer all my questions and concerns. Great customer support.
Thank you for the review! I look forward to working together to grow sales.
Best regards,
Andrei from Timesact
Highly recommended shopify app! Their free plan has enough features to get my small business going with some Coming Soon products. I have never seen a customer support this quick and efficient! Their email support can help you fix coding issues in minutes, especially if you have a customized theme that some features of their app doesn't automatically apply.
Considering I am only still in a free plan, I received 5-star customer support from Joanna. Thank you so much!
5 stars for sure! The app is great and has a lot of features. Also, I've reached out twice for support and it has always been timely and with great results.
The free onboarding session is definitely worth it to learn about all the features available that are easy to enable. I like that I can use one app for several things (pre-orders, coming soon, back in stock), which makes it easier to manage my store.
Functionality for what we are after is great - but the service that came with setting this up was FANTASTIC! 1:1 onboarding with June answered all my questions and more. Amazing customer support so far! 10/10 recommend.