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The customer support for this app has always been super quick and helpful. Pam made multiple changes for my page. Very Happy and would definitely recommend.
I received fantastic service from Princess who was so quick to respond and helped me immediately. Thank you!
Jolo was super helpful with getting the finer details of the set-up right for us.
We are only just about to start using the app, but so far it has been really straight forward and clear.
Very helpful assisting us install and adapt the app to our exact need.
Great app, and great customer support - Jolo was super helpful and ran though my query thoroughly and with patience to ensure the preorder feature would work for our upcoming launch.
Phenomenal customer support. I've been with them for years. Just realized an issue with our pre-orders not working (turns out its a theme issue, not theirs) and man was support fast, patient and thorough!
I am super impressed.
Extremely helpful staff, made it easy to set up thank you, Jolo was amazing at working out what I was doing wrong and helped me to correct everything. Great service thank you.
I just had an absolute pleasure of being in a zoom meeting with Jolo. Jolo did a fantastic job at explaining everything neatly, efficiently and clear. Making sure I was following along and understanding what was happening on his end. Though I knew all of the information due to research, I still found it wonderful how well he quited the features of the app and making sure that was I read about the app was in fact truthful.
Great experience from here and a jolly good laugh as well.
Cannot wait to try the app.
The team has reached out and fixed some of the issues with the app. I hope they can improve their app even more. I look forward to what they accomplish.
OBS: This review was submitted before the person spoke in the live chat with our CTO Robert who implemented a bespoke solution to address the speed of the app for their particular website and the merchant seemed quite pleased with the solution.
Hi there,
This is Andrei, one of the co-founders here at Timesact. Thank you for your feedback and sorry for any inconvenience caused!
Each website is different of course and depending on the amount of apps/functionality it has, some items are faster/slower to load. For example a blank dawn theme of a new store is absolutely instantaneous for our app.
Some of the biggest names in DTC rely on us and in some cases we've implemented bespoke solutions to optimize speed. Since it works for them it should also work for your store. My colleague Robert implemented this for you and you seemed happy with our support when you were speaking to him directly in our live chat.
We have tried to get in contact with you via email afterwards to get more feedback from you but have had no luck so far as we believe our emails are not landing in your main inbox. Hopefully you can see this reply forwarded automatically by Shopify. Happy to chat with you anytime!
And thank you for being a loyal customer since October 2023 and continuing to be one. We appreciate your support!
Best regards,
Andrei
Amazing customer support. Always here to help, till now every issue I had was quickly fixed. 100% Recommend!