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So far, absolutely amazing!
1 - We were able to create pre-orders within 10 minutes of installing the app. Very user-friendly and had all the features we needed.
2 - One feature wasn't working automatically (the pre-sale badge on product images) and after I emailed them, they fixed it in less than 20 minutes. Congratulations on the customer service.
It seems like this app works perfectly, at least the first impression is great.
There's better apps with free plans. There's better apps with free plans. There's better apps with free plans.
Hi there,
I can see that this is a review given in anger. I empathize with you because times are tough and there is no shortage of reasons to be angry. I am often angry when heavily stressed and any little thing can set me off.
In my experience often the only cure for our anger especially when it relates to other people is just talking it out and finding common ground and solutions. I have reached out to you and hope you will choose to talk to me because I really want to talk to you and understand you better.
For other people reading this I will also provide some context for our discussion here:
1) You have used up your free plan with us (because the app does have a free plan for your first 10 pre-orders - by that I mean orders that contain at least one active pre-order variant).
2) I reached out as I do to all of our customers when this happens, to congratulate you and to let you know that you should consider upgrading.
3) I also informed you that we have a 24 hour grace period from when you are informed until the service is disabled.
4) You acknowledge my message and told me you would be looking into other apps.
5) I thanked you for informing me and respected your decision. I did not make any comment, try to sell you anything or did anything try to make you change your mind.
6) Then I take it that you did not actually look for another app in fact and as you were informed the service was cancelled after the 24 hours had passed.
There was nothing out of the ordinary here in my experience but perhaps there are other things I do not know about and am ready and eager to learn more from you if you will choose to have a conversation with me. I hope you do so we can both feel better about this.
Thank you for reading this,
Andrei from Timesact
Such an amazing experience, they walked me through setting me up my account and she was so easy to understand. She covered everything, showed me step by step how to run and customize the settings. Love how easy it was and also the 1:1 zoom call. Thank you so much and very excited to use this app for my business !!!
The app is very easy to configurate and very user-friendly. The support is very quick and there are not any issues when installed. I recomend it 100%.
I have tried several apps and with Back in stock I have problem with this app both apps works.
Otherwise, you can track alloreder with the tags in the orders and the user know excatly each moment is a pre-order.
Thank you so much for the review! I'm looking forward to growing sales together!
Best regards,
Andrei
This app was the perfect solution for a pre-sale we did, and also to ensure any sales for out-of-stock items are not lost! And to top it all off, AMAZING customer service! Highly recommend!
Thank you for the amazing review! Happy to be of service and looking forward to many pre-orders for you in the future.
Best regards,
Andrei @ Timesact
Fantastic onboarding experience, and the app has all the features I needed. Excellent user experience and excellent customer support!
This app is great if you are looking to have pre-orders on your site and the customer service is excellent and very responsive and gives you real-time support. Great service!
I had an outstanding experience with Pre-Order & Restock | Timesact. Their customer service is truly second to none.
From the moment I made my initial enquiry, their team was fully engaged in providing me with comprehensive and understandable answers to my questions. Their prompt response times significantly surpassed my expectations. It's evident that customer satisfaction is a high priority for this company, and they certainly live up to this commitment.
In an era when genuine customer service seems to be waning, Timesact is a breath of fresh air. They made me feel valued as a customer, and their service provided me with the confidence to make my pre-order.
I highly recommend Pre-Order & Restock | Timesact to anyone considering their services. You will be pleasantly surprised by the commitment and dedication of their customer service team. Five stars from me, and I'm looking forward to doing more business with them in the future!
Best pre order app on the market. Unbelievable value. Thanks a lot Anrei for all the help! Appreciated
Thank you for the great review! I hope your pre-order sales really blow up! Always here when you need me.
Best regards,
Andrei from Timesact
While I’ve only had the app for a short while, I ran into an issue at midnight before my pre order started for my website. Jonathan on the live chat walked through all my settings with me and got things up and running. A+++ for customer service.