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We've been using the app for several weeks now and are very happy with how well it works. The customer service has been incredibly helpful and even managed to ensure the app works seamlessly when discount codes are applied.
Great customer service! Solving a problem through the chat was quick and easy. App works greta and it does what's needed :)
⭐️⭐️⭐️⭐️⭐️ - We've had this app for a long time and would give it more stars if we could. The functionality helps us to manufacture in small quantities and ensure customers are informed about their pre-order. However, the customer service is why we wanted to write a review today. As every Shopify user knows, a new Shopify theme update can cause some code to go wonky (technical term). We always reach out to the team before publishing a new theme or update to ensure the code will work. They're online, friendly, and fast. Try this app, you won't be disappointed.
Does what it says on the tin and really helpful and speedy support chat too. I use it every year for our Christmas pre-orders.
The team has reached out and fixed some of the issues with the app. I hope they can improve their app even more. I look forward to what they accomplish.
OBS: This review was submitted before the person spoke in the live chat with our CTO Robert who implemented a bespoke solution to address the speed of the app for their particular website and the merchant seemed quite pleased with the solution.
Hi there,
This is Andrei, one of the co-founders here at Timesact. Thank you for your feedback and sorry for any inconvenience caused!
Each website is different of course and depending on the amount of apps/functionality it has, some items are faster/slower to load. For example a blank dawn theme of a new store is absolutely instantaneous for our app.
Some of the biggest names in DTC rely on us and in some cases we've implemented bespoke solutions to optimize speed. Since it works for them it should also work for your store. My colleague Robert implemented this for you and you seemed happy with our support when you were speaking to him directly in our live chat.
We have tried to get in contact with you via email afterwards to get more feedback from you but have had no luck so far as we believe our emails are not landing in your main inbox. Hopefully you can see this reply forwarded automatically by Shopify. Happy to chat with you anytime!
And thank you for being a loyal customer since October 2023 and continuing to be one. We appreciate your support!
Best regards,
Andrei
Awesome support. Very proactive, logged into my account and fixed the problem immediately for me. Would highly recommend this app just for the support. It's a real human who communicates properly and proactively.
The app helped us a ton and the customer support was excellent. Couldn't have asked for anything better!
Amazing customer support. Always here to help, till now every issue I had was quickly fixed. 100% Recommend!
Great app, and great customer support - Jolo was super helpful and ran though my query thoroughly and with patience to ensure the preorder feature would work for our upcoming launch.
The app is well done but the service is what makes it a no-brainer! Highly recommend