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I cannot get the app to sync to my existing TinyEmail account. It keeps creating a new account on install and doesn't keep the existing account logged in no matter how many times I log in. If i refresh the page, it reverts to the account they created automatically during install. The profiles are then synced to the new account and there is no way to unsync it, leaving no room to sync to my already existing account. They have a lot to work on.
Hi there, we're very sorry for the trouble. When the tinyEmail app is installed, it automatically creates a new account linked to your store — this is expected.
We’ve now released updates that allow you to connect your existing tinyEmail account to your store as well. Please check your email for instructions from our team. We’d love the chance to make this right and help you get everything set up.
— tinyEmail Support
This app works extremely well and has exceeded our expectations. We’ve had a great experience using it from the very beginning: it’s smooth, fast, and completely reliable, with no bugs or interruptions during use.
Campaigns are sent out in just a few minutes, which saves a huge amount of time and makes daily operations much more efficient. The editor is intuitive, easy to use, and very fast. You can quickly create campaigns by uploading images, HTML, videos, and many other types of content without any complications.
Another huge advantage is that the app is completely free, which is honestly impressive considering the quality and the features it offers. It’s a perfect solution for anyone looking for a powerful, easy-to-use, and cost-effective tool on Shopify.
Highly recommended for any store owner who wants a smooth and professional experience without spending extra money.
Thank you so much for taking the time to share this thoughtful review!
We’re delighted to hear that tinyEmail has exceeded your expectations and that you’ve had a smooth, fast, and reliable experience from the very beginning. It’s great to know that the platform’s ease of use and performance, along with our knowledgeable customer support, are helping streamline your daily operations.
Deliverability and inbox placement are core to what we do, and we’re glad to support consistent inboxing while helping drive revenue growth for your store.
We’re also happy that you’re finding value in the free offering while still benefiting from strong performance and reliable delivery. We truly appreciate your recommendation and look forward to supporting your continued success. 🚀
We use TinyEmail with several brands and everything is working smoothly. The support teams is very quick and effective.
Thank you for sharing your experience!
We’re happy to hear that tinyEmail is working smoothly across multiple brands and that our customer support team has been quick and effective. Strong deliverability and consistent inboxing are core to what we do, and we’re glad we can help support reliable campaigns that contribute to revenue growth across your brands.
We truly appreciate your trust and look forward to continuing to support your success. 🚀
Totally useless app. Continously getting error messages during installation. Message always saying they are sorry. Could never instal it, telling me to try again. I tried at least 10 times.
We're really sorry to hear you had trouble installing the app. We’ve sent you an email so we can better understand what went wrong and help get this resolved for you as quickly as possible.
We’re here to help and would love the opportunity to get things working for you.
wonderful
Thank you so much for the wonderful review!
We’re really glad to hear you’re having a great experience with tinyEmail. High deliverability and consistent inbox placement are at the core of what we do, and our support team is always here to make sure everything runs smoothly. It’s especially rewarding to know we’re helping you grow your revenue along the way.
Thanks again for your trust — we’re always happy to help and look forward to supporting your continued success! 🚀
Integrating this app with Shopify is a real struggle. Eventually i gave up
We’re really sorry to hear about the issues you experienced while trying to integrate our app. We’ve sent you an email as well, so we can connect directly and discuss this further to get it resolved as quickly as possible.
We couldn’t find any previous support request from you, so we’d greatly appreciate any details you can share to help us investigate properly.
Thank you for your feedback, and we hope to turn this experience around for you.
I installed this app and start using it. After 2 days this app was frozen and never worked again. However the payment was also deducted after 7 days of trial. I contacted support and provided them the proof but no answer. I have all my subscriber from our website and have consent.
Hello Adore,
1) Our app is Free when you install it via the app store. Installing from our website is a paid service as we only offer free service to Shopify merchants. Please reach out to CS for a refund.
2) Accounts "freeze" for a violation of our Anti-Spam policy. You may only use tinyEmail to send Opt-In emails to your subscribers, not unsolicited ones.
Compliance @tinyEmail
Great company to work with -- their support staff acts as a fractional staff for your publishing company. Allowing you to keep your ESP staff expenses low and margins high. Additionally, The TinyEmail Team offers the highest level of knowledge available regarding consistent long term Email Delivery. To more success! Thank you TinyEmail Team.
Thank you so much for the kind words and for taking the time to leave this review!
We’re thrilled to hear that our knowledgeable customer support team has been helpful in supporting your operations while helping drive revenue growth. Deliverability and inbox placement are at the core of what we do, and it means a lot to know that our focus on consistent inboxing and long-term email delivery is making a real impact for your business.
We truly appreciate your trust in tinyEmail and look forward to supporting your continued success. 🚀
Awesome app with everything you would need to send email campaigns, and has pre-built abandoned cart, welcome, and win-back emails which is a huge time saver. Great customer support as well, and on the off chance they're not online, they answer emails super fast. Thanks!
Hi, this is a great free service for companies who want to begin email marketing.
They provide amazing support who are always ready to help. they provide solutions and make sure you are following good email practices. They provide freedom to customize almost all parts of the email and an easy to read analytics dashboard.