tiny Email Marketing

I would advise people to look elsewhere. I'm ultimately sticking with them for now, but only because I've already invested so very much time into this.

1 Their support team is absent. You have to first convince the AI to let you talk to a human, then the humans disappear mid-conversation. I've seen other reviews that say they received great support, but I largely have not. If the issue isn't solved by them referring me to a file in their documentation, then they disappear.

2 I have had problem after problem, and the support team first tries to blame me every time. First, I couldn't get the Free full version promised to Shopify users despite signing up through Shopify. After wasting a few hours of my time going through the steps from Support, they then wanted to do a screen share so they could try the very things I had JUST done, then they finally went looking and determined it was an issue on their end.

Then, I realized the automations weren't being sent out. Two weeks of blaming me, that my form wasn't set up correctly. But the form was working perfectly (though it was a BEAR to install). Emails were getting added. They just weren't getting the Welcome email. Two weeks, and they finally went looking and realized it was a problem on their end. One employee said yes, it was a problem on their end, and we confirmed it was all fixed. Then another employee came back with telling me it was still all my fault and it wouldn't be fixed until I did x, y, and z. (wrong, it's working fine now.)

3 The automation emails aren't customizable. I had to have their support staff customize the emails for me.

4 The process of getting things set up is not great compared to the other four services I've used in the last 20 years.

If you've got a LOT of time and energy to put into getting this set up and working, this might be a great choice for you. If you'd like something quick and easy, this isn't it. If you need great service that's available when you are, this isn't it.

Laxman was very helpful helping us verify our email and configure our first email. Great customer service

I'm new to shopify and tinyemail, and i wasn't looking to add yet another shopify app fee to my business' budget. I'm giving this a 5 star for being free and relatively simple to set up. I plan on sending out my first campaign next week, so we'll see how that goes.

Switching over and loving the support. Coding the coupon was a little challenging. Wish there was an easier way to do it, still looking to explore the other features and opportunities to grow with Tinyemail.

I just started this app today, but if it is as good as their customer service, I know I made the right decision. Rahul their customer agent was so helpful, kind and patient with me today that he should get a raise.

Great job Rahul and Tiny Email for hiring him.

I just started with the app but it seems quite good. Support is very efficient and they are quick to respond to inquiries. I think it will definitely bring positive results.

Very Good Personalized support from Rahul Dadhich from Tiny Email and the complete ease of the product say a lot about Tiny Email & its quality!

Definitely recommend this app to fellow Shopify-ers

So far, Tiny email has been easy to use and with the help of Laxman, onboarding was quick and smooth sailing.

I found tiny email marketing very useful, UI is also very comfortable and easy to use. Laxman helped in navigating the application briefly. Overall experience is very good.

i would recommend tiny mail its very user freindly and easy to use.