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This is the perfect solution for a tip/gratuity feature that Shopify as a platform is lacking. The team at SpeedBoostr have been amazing in getting this app developed so quickly to accommodate the many restaurants, including ourselves that have needed to move to online sales due to COVID-19.
When you do the math, this app is worth it.
For an example, check out our website - www.dachivancouver.com
Our pleasure, we have a background in the restaurant industry and saw the need, happy to help ✊
We just installed the app (with some GREAT support from the developer) for our Bentonville, Arkansas based permanent makeup business (salon) last night, and within MINUTES we had paid for the first month's fees. Really, really happy with the clean integration and intuitive functionality. Can't say enough good about the support we received from the developer. Highly recommend!
Amazing! Gotta love a quick and easy +ROI ✊
i uninstalled your app and you all are still charging me. i never installed this app in the first place and they had been charging me over a year and will not do anything about it. they dont even have a customer service you can contact. i am about to take legal action. this is not okay and not good business
Hi there,
We sincerely apologize for the challenges you've faced with our app's billing. We have already reached out to you directly regarding your concerns and would like to provide additional clarity on the situation.
Our customer service team has been responsive since the beginning, and we've diligently replied to every message you've sent our way. We value your feedback and are committed to addressing your concerns promptly.
We understand your frustration regarding the app charges, and we'd like to clarify a few important points, as we had mentioned earlier via the support ticket you had created:
App Installation: Installing an app on Shopify is solely the responsibility of the store owner. It is not impossible for an app to be installed without your knowledge and consent. We do not have the capability to install our app on a store. You, as a store owner, install the app and approve app charges.
Refund Policy: Our refund policy typically covers the last month's payment for users who wish to cancel their subscriptions. However, we understand your unique situation, and in an effort to demonstrate goodwill, we have decided to refund you for the last 3 months of app charges.
Timely Responses: We value your time, and we want to highlight that you reached out to our customer support on August 23, 2023. On the very same day, our customer support team responded to your inquiry.
Refund Issued: To address your concerns promptly, we processed a refund for the charges related to the last 3 months of app usage, dating back to June 23rd, 2023.
We genuinely apologize for any confusion or inconvenience you've experienced during this process. Your satisfaction is important to us, and we're committed to ensuring that this issue is resolved to your satisfaction.
If you have any further questions or concerns, please do not hesitate to reach out to us directly through chat or email.
Best regards,
Customer Support Team - Tip Cup App
App functions very well. Great features and overall great experience. Customer service is also excellent.
Wow such great compliments thank you so much! Wishing you lots of tips!
This is exactly what I was looking for. Many of my products are free and this is the perfect thing to allow people to leave tips without it being overbearing for people. I had a small problem installing it and the support team got back to me in a few hours even though I was still in the free trial period. Had me up and running really quickly! I'm now a few days in and the first month has already paid for itself.
Love it that the app has already paid for itself within a few days, awesome! Thanks for sharing :)
I found this app on the forums and got in as it launched. The support was awesome - they installed it within a few minutes and I helped them with an issue and it worked flawlessly after that. $15 tip on the first purchase!
Thanks for sharing, we're all about that rockstar support ✊
This is the perfect app to add a tip for a delivery person at checkout - especially important during times like these that people don't want to handle money. The support team was awesome! They responded to my email in less than 10 minutes, got me in touch with the right person to help me load it into our site and I was up and running within an hour! No complaints and seems to be working no problem! Thank you Tip Jar!!
Awesome, happy to help! Thank you so much for the review, smiles all around here :)