Tipo Product Auction

Support is very quick and helpful! I started a chat and instantly Tina joined ready to help me out. She provided the info I needed in a clear manner and was very friendly. Thank you, Tina!

Good help from Laura =)

I'm still testing, but Laura's customer service was excellent.

Un encanto Laura! Me sirvio de gran ayuda su soporte y la app funciona genial

Laura was helpful in getting custom stuff done to run auctions

Thank you for the fast response and the support, well done.

Thank you Laura

Whenever there was a problem, it was solved by the Tipo team within 10-15 minutes. Especially Laura was very helpful. Thank you Tipo team

簡単に設定できて良いです。サポートの返信も早い。

the support with Laura was amazing! so easy and quick. we are very happy with the app!

Great service

Very intuitive plugin and the best support experience I've ever had. Thanks again to Laura for helping me in such an efficient way.

We've been using this application for three years now. It is the best auction application on the market. The feature that sold us was the automatic bidding. It works wonderfully. The vendor does a great job addressing all of our issues in a timely manner. We have also provided many suggestions that they have implemented.

Just a few of things that I'm not happy about.
1. They changed their pricing plan from # of auctions to # of auction orders. These orders increase drastically.
2. Every year, we run simulated auctions to ensure that everything is working and these count against our orders. No way to run simulations for free.
3. Bi-lingual experience is not the smoothest. If you are on any page and choose to change the language, the context changes and you are re-directed to the home page. You don't stay on the page you were.

This app is easy to set up and very easy to use.
I had a little problem, but the support team resolved it right away!

Although we've had some hiccups with the app and it took us a bit of time to get through the support team to be understood on the issue we were having, once the right person landed on our request, it was fixed quite promptly and they solved our issue so we could continue using their app for our auction. Thank you!

Very useful app if you want to use auctions for your products.

Moreover, the support answer quickly to our demands.

So far so good! the support was on point with the trouble that we had for setting up a new auctions! thanks again guys!

Overall this is a decent app compared to the other auction apps. Pretty simple to use and set up.

The most serious drawback is that is if you are running multiple item auctions the app creates draft invoices for EACH lot and automatically sends to customers for payment, no way to stop it. If a customer wins more than one lot an invoice is generated and sent for every single one individually. At the end of the ENTIRE auction all multiple lot winners need to have a consolidated draft order listing the lots and price to pay. No way is someone winning 5+ lots and having to pay each individually.

** Update - Support is great and reached out immediately. We did not find a complete fix to this but they were able to disable sending the draft invoices to the customer. It will create "Open" draft orders that you can then edit and send to the customer manually. You would still have to consolidate the draft orders manually but you can make your customers happy by only sending one invoice for the multiple lots won. This had to be disabled by Tipo as well as the checkout now popup that shows up if the customer is on the page when they win the auction.

You will also need to either A: disable the "He (she) has won an auction" notification or B: remove the complete purchase button from the notification email template in the notification settings of the Tipo app.

A staggered lot start time would have been a nice feature so they wouldn't all go off at once. You could use popcorn bidding but they still initially all end at the same time if no one bids.

Auction results disappear from the product as soon as it ends. Would be nice to leave the results up for x amount of time so bidders can review the lots and see what they went for.

The Direct bid and automatic bid boxes being separate is confusing to bidders. Bidders are using the bid directly box not realizing they are not placing a max bid that will place bids when they are outbid like the automatic or proxy bid box. IMHO this should be a single box where bidders can just place their bid and it will increase the bid automatically to the max only when being outbid. I did adjust the settings translations to add a warning to each of these boxes to help with confusion for now.

Sometimes the auction widget lags on the collection page. Takes several seconds to populate all the while showing the original item price. Make sure to set all of your auction products to $1 if you don't want people seeing the price you originally had on the product.

Overall the app is ok, easier to setup than some of the other options and there are not that many options. Will keep this around now instead of using one of the other ones.

Support is top notch and helped me with my problems within a couple of hours. Thank you for that. You have yourself a customer ;)

Easy to use and set up. But this is only for sites who will have few auctions, less than 25. Can't checkout once when a customer wins multiple auctions, separate checkout link for every won auction found in account page. If they can fix that issue I would be back to try again.

If you want multiple auctions with different end times, you have to create a new auction and then put your product in that auction. Again, if you had many auctions that would be very hard to manage a new auction for every different closing time.

I also looked up all of these sites who reviewed this app and there are only two websites currently using it, one with 22 auctions selling farm equipment in Sweden, and another one with 6 auctions selling leather products in the USA. I really wish this app would have been the solution for large scale.

Great customer service with fast response time!

This app is fantastic! Easy to implement and does exactly what I require for my site. Support at Tipo are quick to reply and very helpful. I really do recommend this app!

It took a little bit to set things up the first time, but any issues were primarily user error. Now that it's up and running it has more than paid for itself as an extra unique thing on our site. I had one time that a site update caused it to stop working, but they were very responsive and got it fixed.

This app has many issues and bugs. Most of the custom options do not work. Does not integrate easy into website. Very glitchy. Cannot combine winning orders.

Very good customer service, they did everything to fix my problems!
They replied very fast and help me set up the auctions

I have nothing but wonderful things to say about the Tipo team. Laura, and team. You totally set the bar for exemplary service. - Prompt responses despite the 10-11 time zone difference
- Polite and patient answers
- Links to URLs
- Product fixes for defects immediately I am a "big fan" and look forward to working you all with the store. Thank you for the app, and for your service!

The best app ever, i really happy working with Laura, super fast response and very nice. Glad all my problem can be fix very-very fast

The support was astounding. They comprehended well the request and delivered. Assistance with the customization was on point. Would like to have them again as aid, if needed.

Very good app! Thanks to the amazing support team, they helped me a lot throughout the whole customization process.

I used this app for an art auction and it was perfect! I could set up the auction effortlessly and my users (even the oldest ones) used it without any issue whatsoever. + their support is very responsive. I will definitely use it again.

This app is terrible. This app rarely functions correctly, and all my auctions ended twelve hours for reasons they can't explain. Every time I login it's a new problem; I can't get anything done when I need to. Good customer service doesn't do anything to save this garbage app.

We had some problems with the history auctions view in the account page: on mobile the history list wasn't responsive. Tipo Support solved the problem quickly! Thank You

I have used Tipo for a year now. Been really great. The team has tweaked & edited as I needed for my elements and many auctions. Customer Service is awesome. Have questions or frustration with shopify code, just ask, there team helped out tremendously. Great value and speedy code.

Needs to be an option to hide buyout price from the home page of the store or any page of the store during an auction. I thought I found that button, selected it and then nothing changed.

I needed help with a few changes being new to the app. Laura came to the rescue and helped all issues and solved them fast and effectively. Thank you Laura, Brilliant App. Brilliant service.

Outstanding App and team, I've sent request and I received prompt reply by Laura. My request solved successfully. thank you .. 5 star

Highly functional app. Easy enough to use interface. Excellent customer service and support. I asked a question and their support team assisted me and fixed a major component on my website that the app was needed for. One thing that would be a great addition would be a way to display all products on auction in an editor page instead of scrolling through pages to access products in the app interface. Overall very happy with the app and service.

THE BEST APP SUPPORT EVER! Seriously- Laura and the team there in Tipo were outstanding in any kind of way, allowing us to bring the app to meet our brand, which looks very different than the default design and asked for many, many requests for changes from our side. Through all of this process- which involved over 50 emails- Laura and the team gave us nothing but the PERFECT support. We are really thankful for the work they put in, and they are truly an ideal model of how an app support should look!

completely useless app. it technically runs an auction but nothing even close to being production ready. no ability to configure. can only hope they listen and work on development

I used this app to help me to do bid.I met some issue with coding,tipo support fixed the problem and good patience.Thank you very much

So far so good, just started using this app needed some help with coding, support fixed the problem very quickly, thank you.

very powerful app, looking forward to scaling my biz with this app, the support team was very agile and helpful during the setup

Modifying a few things breaks the whole web, and on some computers the auction doesn't show up for no reason. Technical support didn't answer me so I uninstalled it and went for another option.

Outstanding Tech Support. I wasn't able to complete the setup following the instructions. I wrote them and 24 hrs latter, and after a brief chat conversation, they set it up for me.
They did the coding themselves.
Forever thanks.
I still wish though that the Snippet could have further aesthetics configurations and cooler designs. It seems like it is already a task on their roadmap for the App.
Still, to me it is a 4.85 star App.

If support didn't ghost me, I might have had a different rating for this. The app seems cool, but I had a few problems to start. They where mostly my own mistakes for not reading all information. But...

From start I had the problem that my normal product button "Buy Now" overruled the auction. So in case an auction went above the productprice, people would be able to click the buy now button and get it cheaper than the auction.

Also the buyout-price never worked or figured.

I asked for help with this 3 times.

First answer: Explaining me that buy now is different from buy-out. Well yes, I kinda knew that. The problem was that the buy-out price didn't work.

Wrote back friday 24 april waiting for answer.

Second answer: Never came.

Wrote back tuesday 28 april asking for confirmation that they got my "friday-mail".

Today it is thursday and no answer still. Tomorrow it's been a full week without any response.

Uninstalled the app.

Can't recommend this product or customer support. Stay away

This app is great. It really adds some value to our site. I had some customization needs and performance needs, and Laura took care of it right away. Laura has provided me with excellent customer service. I defiantly recommend this app! Cheers!

So far so good - had one little glitch in setting it up and reached out to customer service . Next business day they (Laura )had us up and running by rewriting some code for us on our page . So i'm very happy with customer service so far as well . Time will tell now. But we look forward to usuing the app, it seems as if it will work wonderful. If you want to see it in action -you can check out our page Franklinblanksandcrafts.com

I used this app to create free item raffle bids in which the list bidder wins the item after certain amount of time. However, there isn't option to limit the amount to bid per succession. as I can fake bid zillion amount. Then the system will eventually wont accept new bids. This app needs an update for that.

Great product Customer service is A+++ Responded fast and answered all questions highly recommended!!!!!

I love the "ease" of use and the 7 day free trial BUT I have been waiting 2 days to figure out why my auctions are not showing and still no reply from tech support. It seems easy but I cannot figure out how to launch live. Free trial is a waste because by the time I get help, my trial will be over.

They send directly an email to customer with a gmail account also put your private email in cc so customer can see it.
Does not support GDPR!!
Needs to fix lots of things.Honestly.

This app is excellent app and very easy to use. I suggest it to all store that work on the base of auction. I made good auction at my store https://mechanocontrol.com. Thank you so much fir developer.

It looks great on my website. This app software is very user-friendly and has fast customer support.