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Earl was very supportive and responsive. He helped us with the custom feature that is not a native Tolstoy feature. He coordinated with developers to get it done and provided timely updates. Thank you Earl.

Tolstoy support and Earl specifically have been consistently helpful and prompt in assisting us. Earl has taken the time to have multiple training video calls with us and explained all the uses of the platform thoroughly. He has answered all of our questions and investigated errors when (rarely) needed. I'm extremely grateful for Earl's time and care. It really is the difference between this platform and others similar on the market! Thank you again!

The support team worked in an excellent manner. They were polite and resolved the issue within a day.

I’m still learning and building my Shopify store, but this app has helped me take important steps toward creating a more engaging customer experience. The setup was smoother than I expected, and I appreciate how beginner-friendly the platform feels. I especially like the visual and interactive features that help make my store feel more modern and professional. Looking forward to continuing to grow with it.

Great customer service from Earl and easy to use software, highly recommend.

We’ve had a very positive experience with Tolstoy’s Customer Success Manager, Emmanuel, and the technical team.

They are highly responsive and quick to act. While we encountered some setup issues initially, any bugs were resolved promptly, with clear recaps and updates provided throughout. Communication was always polite and easy to follow.

Emmanuel has been especially supportive, patiently guiding us through the platform step by step. Even without being very familiar with Shopify or the platform at the start, we felt well supported and confident using it.

The AI studio also performs very well, producing more stable outputs than other AI tools we’ve tried and saving us time in post-production. Overall, Tolstoy is a platform we’d recommend.

Good app so far! Customer service specifically Earl is superb as well! Looking forward to see more things to discover!

Super service and a really great app! The support team is always very helpful and quick to respond. Every time I contact support, my issue gets fixed fast and reliably. Especially worth highlighting is the developer team, which implements custom adjustments according to my requirements very quickly. Overall, a fantastic app — highly recommended!

I’d like to highlight the excellent support I received from Tolstoi.

Earl was very effective throughout the entire process and handled everything with professionalism and clarity. He was also very polite, respectful, and pleasant to interact with, which made the experience even better.

I truly appreciate his help and the quality of support he provided.

The team at Tolstoy is PHENOMENAL! This is the first app and integration for our website that I have ever used where the team and the developers go above and beyond to help you. We've been utilizing Tolstoy for several years, and have never once had an issue that the team did not immediately resolve for us. Mikaela and every developer on this team are a model of greatness for all website integrations. You will not be disappointed, Tolstoy is the way to go.