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I had a great experience with TopDawg's customer support—seriously, they were amazing. Unfortunately, my website didn't make it. Pricing was the real killer. I was spending nearly $500 a month on apps and domain fees, and even though my SEO strategy was spot-on, I couldn't keep up with the costs. Paying Facebook and Google thousands for marketing was out of the question. The only visitors I got were people from Nigeria trying to sell me their services. It was so frustrating. I ended up giving up because I was spending more supporting other companies than making money. I've realized that luck plays a bigger role than just having the right SEO or marketing strategy.
Dear TechFlowDepot,
Thank you so much for your 5-star review and for sharing your honest experience. We're thrilled to hear that our customer support exceeded your expectations—that’s something we take a lot of pride in. We're truly sorry to hear that your website didn’t work out as planned. Running an online business can certainly be challenging, especially with rising costs for apps, marketing, and other resources. It sounds like you put a lot of effort into it, and we completely understand how frustrating it can be when things don't go as expected.
If you ever decide to revisit your eCommerce journey or need any support in the future, we’ll be here to assist you. Your feedback is invaluable, and we wish you all the best in your future endeavors!
TopDawg is great fast response time when you have questions or issues. They are always willing to go above and beyond to fix any problems you may have.
Thank you,
The Healing Pen Store
Thank you so much for your kind words and 5-star review, The Healing Pen Store! We're thrilled to hear that you've had a great experience with our fast response time and our team's dedication to helping you. We're always here to go above and beyond to ensure everything runs smoothly for your business. Your success is our top priority, and we're grateful to be a part of your journey. If you ever need anything, don't hesitate to reach out!
Wishing you continued success, The TopDawg Team
Blessings
I must say, Top Dawg lives up to their name!
I've been on the search for the right supplier for weeks, had some good leads etc. however, my very first human interaction with Top Dawg was EVERYTHING! On point! My man Paul is the real MVP. I immediately knew I was in good hands, in the right place...
Its clear from the get go why their name is Top Dawg from the exceptional benefits they offer such as seamless integration, automation, and an extensive & growing catalog in various industries.
I'm definitely locked in & I highly recommend them if you're in need of a passionate, innovative, quality, & efficient partner.
Stay Well, Stay Blessed, Stay You
TOP DAWG FOR PRESIDENT!
Dear PawllyWorld,
Thank you so much for your uplifting and encouraging review! We’re thrilled to hear that your experience with TopDawg has been so positive, and it’s wonderful to know that Paul made such a strong impression on you—he truly is an MVP on our team!
We take great pride in providing exceptional service, seamless integration, and a diverse, ever-growing catalog to support our partners in their success. Your words confirm that we’re on the right track, and they motivate us to continue delivering the best possible experience to all our customers.
It’s an honor to be your chosen partner, and we’re excited to support your business as you grow. If there’s anything more we can do to help, please don’t hesitate to reach out.
Stay Well, Stay Blessed, and Stay You.
TopDawg for President—We’re all in!
Best regards,
TopDawg Customer Support Team
I am so glad I am using TopDawg as a supplier. It has so many quality choices for my store and love the fact that everything is shipped from the USA, since that is the only country I am selling in right now. It is very streamlined and if I have any questions, customer service has been outstanding. There costs to me for products are great so I don't have to worry about pricing myself out of the market to make a profit. I would highly recommend using this app for your store!
Hi Smart Dog Pet Supply,
For you to say that our “customer service has been outstanding” makes our day! We strive hard to provide a great dropshipping platform for our customers along with the support they deserve. Thank you for such a fantastic review and for choosing TopDawg as a product supplier for your store.
I must say how pleased I am with this app. I was looking for quality merchandise for my niche and after reviewing the products I knew I found a top-notch supplier in TopDawg. The customer support is one of the best I have dealt with, Paul was so kind and fully answered my questions. I recommend Topdawg to anyone who wants quality products and service. HOORA!!!
Hello Little Jaspers,
First and foremost, we would like to thank you for your service. Our customer support representative Paul, let us know about your service to our great nation and it is deeply appreciated. Also, thank you very much for your review. Paul and the rest of the TopDawg team work very hard to provide the kind of service that our customers deserve… The Best Service Possible! Thank you for choosing TopDawg as your dropship product supplier.
Fast customer service!
Hi Luxvetco,
Thank you so much for your 5-star review. We love to hear that the TopDawg support team is responsive to our customers’ needs. Your business is especially important to us and thanks for choosing to work with TopDawg and for being a crucial part of our dropshipping platform.
We started with Top Dawg pre-pandemic and are SO happy with their new platform - tons on new suppliers and products. The app is so easy to use and the integration with our Shopify stores works great. We just upgraded our plan with them to get more products and features to scale our business. Customer service is 5 star!
Fenix Prep, we cannot thank you enough for the 5-star rating! We really appreciate you being a long-time customer and for sharing your feedback with us and the community.
GREAT CUTOMER SUPPORT!! Paul was GREAT and hopped on immediately to help solve my problems. I highly reccomend TopDawg for dropshipping. They are very quick, responsive, helpful, and easy to use. I will NEVER stop using them.
Hello Olive Tactical,
Thank you so much for this review. We love it when our customers service efforts are appreciated, and we will continue to provide the best service possible as it is our number one priority. Thanks for choosing to work with TopDawg for your dropshipping needs.
I like TopDawg alot. Are they perfect? Probably not. Are they much better than other drop-shipping companies I've tried - YES! BY FAR. Of course they do have some issues here and there. Of course I wish their Suppliers would provide a more retail-ready catalog product decriptions along with UPC codes being transferred automatically into Google Fileds of Shopify. Yes, making the store retail-ready took some tedious manual labor. And of course I would love for their Suppliers to be more accurate in terms of inventory updates. With all that said - comparing to other companies I was working with - TopDawg Customer Service is SIX out of five stars. Their built-in shipping calcullator is great. Their invoicing/accounting system is very accurate. You can always call and the phone WILL be pciked up 10 times out of 10. Belive me, in my previous experience - this fact alone is a luxury in the dropshipping industry. You can shoot a quick email and it WILL be answered within a very reasonable time. The bottomline is - just like any and every business out there TopDawg might have a room for some improvement. And they are doing a good job improving. Overall I am very much pleased with their service.
Hi For Pet With Love, thank you for reaching out and providing us with this valuable feedback! We always strive to provide our customers with excellent customer service, and we really can’t thank you enough for your kind words. We will share this review with the entire team, so they know to keep up the hard work.
As a new merchant and experiencing scary challenges, I was so thankful to have gotten the best customer service from TopDawg. Paul in customer service went beyond in helping me tackle those challenges even as far as communicating through my Shopify support team. Paul assisted me every step of the way in receiving my phone calls and the response to my emails directly and efficiently. Paul treated my business like his own and guided me through those challenges. TopDawg has plenty of great products at great prices, their website is user friendly. THE BEST CUSTOMER SERVICE!! Thanks TopDawg!!
Bertina, we can't thank you enough for the 5-star review! We pride ourselves on excellent customer service and timely communication. Thank you for sharing your positive experience and for being a loyal customer!