Track123 Order Tracking 3D

Hi,

We’re truly sorry to hear about your disappointing experience, and we sincerely apologize for the inconvenience this has caused. Your feedback is extremely valuable to us — we completely understand how frustrating it can be when things don’t work as expected, especially when it affects your customers and your business reputation.

Please rest assured that we take your concerns very seriously. Our technical team has already reviewed your case in detail, and we’ve sent you a follow-up email with a full explanation and a step-by-step solution plan to resolve the synchronization and tracking issues you mentioned.

We’re also continuously improving our system stability and synchronization accuracy to ensure that all tracking data displayed to customers is both timely and correct. In addition, we’re expanding our support coverage hours to better assist users in different time zones, including Central Europe.

Thank you again for sharing your honest feedback — it helps us identify areas for improvement and make Track123 a better tool for every merchant. We truly hope to have the opportunity to regain your trust.

Best regards,
Track123 Team

Bonjour,

Merci pour votre retour et veuillez accepter nos sincères excuses pour tout désagrément que cette situation a pu vous causer. Ce n’était absolument pas notre intention.

Après avoir examiné attentivement votre abonnement, nous avons confirmé que vous étiez bien sur le forfait à 9 $/mois, qui comprenait 300 commandes. Une fois ce quota dépassé, Track123 a continué à synchroniser vos commandes, ce qui a entraîné des frais d’utilisation supplémentaires.

Afin d’éviter que cela ne se reproduise, nous vous recommandons vivement de définir votre montant plafonné sur 0,01 $ ou sur un autre montant qui vous convient, afin de ne pas être facturé au-delà de votre budget de manière inattendue.

Nous comprenons parfaitement à quel point des frais imprévus peuvent être frustrants. Nous vous avons également envoyé un e-mail séparé à ce sujet afin de résoudre le problème directement, et nous espérons sincèrement que cela répondra à vos attentes. Dans l’attente de votre réponse.

— L’équipe Track123

Hi,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

We understand how frustrating it must have been, and we sincerely apologize that our app didn’t meet your expectations. Currently, Track123 correctly identifies the carrier for 99.8% of shipments. However, some LTL carriers like RL Carrier, Southeastern Freight, ABF, Estes, and others use purely numeric tracking numbers with nearly identical formats, which makes accurate auto-detection extremely difficult across systems.

We genuinely appreciate you pointing this out—it highlights an area where we need to keep improving. Enhancing recognition for LTL carriers is already on our development roadmap, and your input will help us prioritize it further.

Thank you again for trying Track123. We truly regret that we couldn’t meet your expectations this time, and we’ll continue working hard to improve carrier recognition accuracy for cases like yours. If there’s anything else I can assist you with, please don’t hesitate to reach out—I'd be more than happy to help.

Best regards,
Track123 Team

Hi,

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our tracking service. We understand how frustrating it can be when updates are delayed, and we truly appreciate your patience.

We are pleased to inform you that the issue with your tracking update has been resolved. Rest assured, we are constantly working to improve our system to provide more accurate and timely updates. Your feedback is invaluable to us and will help us enhance our service moving forward.

If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
Alex
Track123 Team

Hi there,

This is Alex, Customer Success Manager at Track123. I’d like to sincerely apologize for the frustration you experienced with our support, and thank you for taking the time to share such detailed feedback. We completely understand how disappointing it must have felt to not receive clear and effective answers when you needed them most.

I want to confirm that both of the issues you raised have now been fully resolved:

1. The product recommendation problem has been fixed.
2. The email verification via DNS has also been completed successfully.

Beyond resolving the technical issues, we take your feedback very seriously, and your experience has shown us where we must do better. We are already working on improving our training and customer service processes so that our support team can provide faster, clearer, and more effective solutions going forward.

We also understand how frustrating a poor customer experience can be. That’s why we’ve sent you a separate email with a proposed solution, and we truly hope it meets your expectations.

Best regards,
Track123 Team

Hello there,

Thank you for sharing your feedback with us. I sincerely apologize for any frustration you’ve experienced with our pricing structure. Our billing is based on the number of orders synced, and as your order volume increases, we do send email notifications to suggest an upgrade when your current plan’s quota is nearly reached. I’m sorry that this hasn’t provided the experience you were hoping for.

To ensure that you find the most suitable plan for your needs, I’ve sent an email with some recommendations tailored specifically to your current usage, along with additional options that might better suit your requirements. We truly value your business and would love to work with you to find a plan that feels right for you.

Thank you again for your feedback, and I look forward to hearing from you soon.

Best regards,
Track123 support

Hi,

I’m pleased to inform you that we successfully fixed the issue on the evening of March 12, and all your orders are now updating correctly. We kindly invite you to log back into your Track123 account to check the latest status of your shipments.

I sincerely apologize for the delay in resolving your issue. The delay was due to necessary adjustments in how we identify this orders status for the carrier, which took longer than expected. We completely understand your frustration, and we are truly sorry for any inconvenience this may have caused.

Your feedback is invaluable to us, and we are continuously working to improve our service to prevent similar issues in the future. we sincerely apologize for the inconvenience and look forward to providing you with an even better experience with Track123 in the future.

Best regards,
Track123 Team