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I used to like this app, but will not be able to pay the fee it is charging (Not the reason for my poor review). Anyway, this app (the free version at least) does not work anymore as expected. Order statuses that had been setup by me prior to becoming a paid app, have now become frozen and I cannot even delete them (it tells me it is a paid feature. Okay, so let me delete them now!). The shipment notifications can go out natively from Shopify itself. This app makes the notifications prettier and provides an extra layer of user friendly tracking page onsite. But now, in the free version it refuses to send out an "In Transit" notification to customer. This is VERY unhelpful. Instead, it sends out the Out for Delivery and Delivered notifications only. which means, two notifications usually on the same day!
Hi,
Thank you for sharing your feedback with us. We apologize for any inconvenience you have experienced with our app, and we appreciate the opportunity to address your concerns.
Regarding the issue with custom order statuses, we understand that this feature is currently available on our Growth plan. However, we'd like to offer you a 7-day free trial so that you can remove the previously customized statuses and explore other growth features during this trial period.
In terms of email notifications, we'd like to clarify that your customers can receive shipping confirmation, out for delivery, and delivered emails. Once an order is shipped, your customer can track the status by clicking on the tracking link provided in the email anytime.
Regarding you last concerns, the timing of out for delivery and delivered notifications being sent is determined by the efficiency of the carrier. In cases where the carrier operates swiftly, customers may receive the delivered notification shortly after the out for delivery notification.( the package may have been left at the door of delivery address)
We hope this clarifies the situation, and we would love to assist you further in making your experience with our app better. Please feel free to reach out if you have any additional questions or concerns.
Best regards,
Alex from Track123
Good free tracking app
The Track123, tracking app has been a game-changer in keeping me organized and informed. With its user-friendly interface and intuitive features, it provides a seamless experience for tracking various aspects of my life. Whether it's tracking my fitness goals, daily habits, or even expenses, this app does it all. It allows me to set reminders, view detailed statistics, and track my progress effortlessly. The real-time notifications keep me motivated and accountable. With its robust privacy controls and secure data storage, I feel confident in keeping all my personal information safe. Overall, the Track123 tracking app is a must-have for anyone looking to stay on top of their goals and routines.
I love this App. Easy to operate.
Track123 is a game changer. I really recommend it!
I am still on the free plan but it has some amazing features and I can't wait to explore it all now i can guarantee a credibility with the customer and they ensure a good tracking for their purchase
Track 123 stands out as a straightforward and effective order tracking application, offering a user-friendly platform to monitor your online purchases. With its sleek and intuitive design, users can effortlessly input their orders by either entering the tracking number or scanning the barcode. The app then seamlessly keeps you informed of your package's status as it progresses through the shipping process. What sets Track 123 apart is its handy push notification feature, ensuring you're promptly notified of any delivery updates. Although there are alternative order tracking apps available, Track 123 excels in its simplicity and efficient.
Definitely recommend this app to my friends and family if they happen to be using shopify to do their business. Thank you once again for this app. Easy to setup and navigate around
Until today the service was amazing and fast, they also had a really nice personal service without using AI so it was really quick and a one on one experience
I've had nothing but the best experience with Track123 and am looking forward to using and scaling with them. Their customer service is top notch and my customers love it! Thank you!!