Avaliações (2 900)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 94% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
19 de junho de 2024

It is a good application, it helps me a lot, keep it up

SteedSavvy
Estados Unidos
About 5 hours usando a aplicação
13 de fevereiro de 2024

Overall its great app, but, it needs a lot of updates. Automatic system of tracking the orders isn't so accurate. I need to check every single order manually and update the courier tracking number that sometimes can be changed in the courier system even after order was sent. Some orders aren't syncing and still show In transit or Tracking added status even though they are delivered. Missing couriers in app list, for example FastHorse for Australia. Customer support isn't the most polite, they respond late and sometimes doesn't respond at all. For the last 3 messages I sent few weeks ago they didn't respond. Don't think they care so much about serving you as a business.

Foerge
Estados Unidos
About 2 months usando a aplicação
2 de abril de 2024

Super application, merci

Nouveau Moulin
França
4 months usando a aplicação
5 de junho de 2024

Simple to use. Prompt reply to my query

Lomenchi
Austrália
24 days usando a aplicação
25 de fevereiro de 2024

Amazing app really helpful. Every store needs this app

My Eternity
Canadá
About 2 months usando a aplicação
Editado a 22 de março de 2024

Awesome app! Definitely recommend!

Melizafashion
Países Baixos
About 2 months usando a aplicação
16 de março de 2024

Excellent application, I highly recommend it

PrintPlace
Espanha
About 1 month usando a aplicação
30 de maio de 2024

Great app, my customers love it!

No Name Creatives
Estados Unidos
3 days usando a aplicação
25 de fevereiro de 2024

The Track123 Order Tracking Upsell app was easy to set up and (so far) has been easy to use. I would definitely recommend the app!

Born Babe | Fashion Online For Women | Affordable Women's Clothing
Estados Unidos
18 days usando a aplicação
16 de fevereiro de 2024

Bad support, they take ages to respond back, they used to be good now they have become very bad! Lots of issues with their tracking ! Couriers are integrated but not retrieving correct delivery statuses!

NextMamas
Paquistão
9 months usando a aplicação
Questão respondida por Track123 18 de fevereiro de 2024

Hi,

We deeply regret the negative experience you had with our customer support and the tracking issues you encountered while using the Track123 app. Your feedback is extremely important to us, and we sincerely apologize for any inconvenience caused.

We understand the importance of a functional tracking service, and We want to assure you that our team has diligently worked to resolve these issues, and I'm pleased to inform you that the problem has been fixed. All orders within your store have been updated to reflect accurate tracking information.

We have also conducted additional training for our support team to ensure that they can address customer inquiries and concerns in a timely and efficient manner.

We value your continued support and thank you for bringing these matters to our attention. If you have any further questions or require assistance, please don't hesitate to contact us.

Thank you for your patience and understanding.

Best regards,
Track123