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Giving them a single star rating only because the system won't accept zero stars!!!
Horrible experience using trackify. The expensive app promises a lot but all I have seen the trying is to make u upgrade to next level. Dealing with their customer care is a nightmare coming true.
Mohamed Ashiq K.A.: We appreciate you taking the time to leave your review! Looking back through our in-app chat tickets with you, we can see that we spent hours with your questions and responded within the normal turn-around time every time.
Most of our users give us 5 stars, especially for our outstanding customer service.
As far as faulting us for offering advanced features that could be to your benefit we feel that it's every store owner's choice to select the service level they feel is most appropriate for them.
We'll be happy to continue to provide excellent service to you at any level should you choose to use our apps again.
Nice help from the support department when I had an issue. Hopped on a Zoom cal and figured it out. Thanks!
Hello to our friends at MagnaBadge
Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Trackify Support Team
Great customer service was super helpful. I appreciate the support I received from Tanveer. She was really patient with walking me through the process.
Hello to our friends from Aurora Activewear
We really appreciate the kudos! Thank you for leaving this fantastic review, we wish you all the best on your e-commerce journey! :-)
-Melissa & The Trackify Support Team
very easy to set up. support team quickly responded to my request and made my custom settings. very satisfied.
Hello to our friends at UkrainianHandmadeShoes
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with the custom settings quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Trackify Support Team
Last weekend I've noticed that my purchases were not coming through in facebook. I've added Trackify X to my store now, and i'm seeing much better results. I had a few questions and had a call with Dylan to go over my store to make sure everything was setup correct! Great tool & support :)
Hello friends at Run Comfort
We are happy Dylan was able to assist you! :-) Thank you for leaving us this fantastic review! We really appreciate it! We wish you and your store great success :-)
-Tanu & The Trackify Support Team
Hard to rate app as I haven't started yet! Dylan with customer service was amazing! Kind, attentive, patient. He helped me ensure everything was set up correctly, which is invaluable. He's an asset to the team. Looking forward to working with Trackify and am sure I'll be back in touch with questions & support. Thank you.
Hello friends at UV Sunshine™
We are happy to know that our support reps are so helpful to you! Thank you for leaving this honest review, we appreciate it :-)
-Melissa & The Trackify Support Team
Thomas is very helpful and answered all questions thoroughly and patiently. Very wonderful. Great job!
The app works like a charm. Many people suggested me this app, because the default Facebook App did not track my conversions anymore. Support is very good! They
Hello friends at Wowsales
We are happy you love the app, thank you for leaving us this great review!
-Melissa & The Trackify Support Team
Very quick way to build powerful audiences. Can be a little tricky at first, but the support team is FANTASTIC and responds to questions very fast. Definitely a huge time saver and ROI booster for any Shopify store.
Best way to really season your pixel hands down! This was always my main problem and Trackify solved that. Thanks Thomas :)
- Hassan Bazzi