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Excellent communication with Tanmay, who was able to answer all my questions. I'm very satisified with Trackify
Hi Popbrush.fr,
Thank you for your feedback! We're glad our team member Tanmay was able to answer all your questions. Providing great customer service is a priority for us, and we're delighted that you're satisfied with Trackify. Thanks again for sharing!
Tanmay Thank you so much for your good help and service!!
Youre communication skills are very nice and clear!
Again thank you for installing the TikTok and Facebook.
Hi Mytrendstore,
Thank you for your feedback! We're glad our team member Tanmay could assist you with installing TikTok and Facebook. We strive to offer clear communication and great service to ensure your satisfaction.
Thanks for trusting us!
great support!
Hi spadeandco,
Thank you for your feedback! We're delighted to hear that you received great support. Providing excellent customer service is a top priority for us.
We appreciate your support!
tanmay was amazing and really helpful save my business ! also Étien had give me second day also support amazing people working in this compagnie. Both days they save my ass!!! Love you guys
Liked the app. Support is really helpful special thanks to Deepanjoy for guiding me in connecting my store pixel
Hello to our friends at Rizaries
Thanks for sharing your review with us and the community. We're thrilled to learn that Deepanjoy was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Cheers,
Pushpesh & the Trackify Support Team
Tanmay is a great support tech guy. He is very knowledgeable and able to problem-solve my issues promptly. Very happy with his support.
Hi BELLE FEVER,
Thank you for your feedback! We're pleased to hear that our team member Tanmay was able to resolve your issues promptly with his knowledge and expertise. We're glad you are happy with the support provided.
Thank you for being a valued user!
Very impressed. I signed up for the service because our Facebook pixel was experiencing some issues. I needed further assistance quickly and got on their chat line. Within minutes I was speaking with someone who was very helpful in solving our problem. The representative dove right into our problem and started working on it immediately. I would definitely recommend this app and the service.
everyone with shopify should use this app. it is feature rich and super powerful. their install process is awesome with detailed helpfiles, a lot of youtube videos and support pages. I had a couple of issues when I installed it but these were dealt with quickly and professionally with an awesome person on support. Pleasure to deal with. 5 stars all the way from me.
This app has helped us scale 6x in the last year. It does so many things I'm not going to bother listing them. But the Best part is Thomas and his developers. Working in Shopify, when pretty much everything you want to do requires a 3rd party app and integrations that seem to constantly conflict, it's often hard to find an app developer who actually cares about his customers and takes pride in doing a good job. Many devs for apps ignore the problem, say that the problem you see in front of you isn't them or, sometimes, that it doesn't even exist. It almost feels like pulling teeth to get them to even look to see if there is a problem and then more teeth to get them to fix it - even when you're not upset and just want it fixed. Not with Thomas. You say something is wrong, show him with pics, and he's on it. He's fast, has great customer service and is very smart.
Whenever there is a problem that could be caused by one of several integrations (as things are always updating and creating conflicting code) I always check with him.
But, while most of the time it has nothing to do with Trackify in the end, due to his helpfulness and other devs unhelpfulness, over half the time it's usually him who figures out what's wrong so I can go to the other dev and tell them what to fix - which then fixes the situation.
The tracking provided is the top and the additional audience-building tools and analytics offer greater ability to scale.
Thank you so much!!!!!!
great fast customer service, Tanmay was of great help and I was able to jump on a call with him to solve my issues, awesome!!
Hi Infinityloyal,
Thank you for your review! We're pleased to hear that you received great, fast customer service and that Tanmay was able to assist you on a call. Providing timely and effective support is one of our top priorities.
Thank you for trusting us!