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In base alla valutazione
2nd Update: Changing it back to 1 star. The developer wasn't happy with my 2 star review and sent a condescending email talking about MY response time what a joke. Just so we're on the same page Thomas, when I said I was looking for a response like this weeks ago, I was talking about some actual customer service. Not your generic ass "oh it's out of our control, you'll just have to deal with it" answers. Somehow, you were able to provide the answers I was looking for AFTER I left a bad review. Isn't that funny.
Update: I've changed my review from 1 star to 2 stars because the owner explained the situation to me and tried solving the issue. He seems like a good guy but if only I received this type of service before leaving a bad review then I would've still been their customer. It was crystal clear that he only reached out to me after he saw my review (even asked me to delete it on his email). Reacting a little too late.
If there was a 0 stars option I would 100% go with that. Terrible customer service. My app crashed one day and prompted me to redownload it. They said they would refund me if I got charged again. My first bill was for $60 from 6/26 to 7/26. I got a 2nd "prorated" bill from 7/16-8/14. Prorated yet they're charging me double from 7/16-7/26, what's the logic in that.
They show no signs of an effort to try to make things right at all. The customer service rep makes it seem like THEY'RE doing ME a favor when it was THEIR crappy app that crashed and made ME go through all this extra trouble. You'd think that for $60/month, their customer service would be at the very least decent. What a joke.
Thank you for taking the time to leave a review!
We believe that you are misreading the charges that were applied by Shopify. We tried to explain how that “prorated” charge works.
You didn’t mention that you have any issues with the app. We’ll be happy to support you in any way, and as we offered before make adjustments for any possible overcharges.
Excellent service. I have just come out of a personalized zoom call with Tanmay and he was very helpful, very willing to give the best advice and resolve all my doubts regarding the setup. This app works spectacularly, Top Game Customer services. I recommend it to others
Hello friends at Tienda Luna Chile
We are happy you had such a great experience! We will let Tanmay know his assistance was greatly appreciated! :-) We really appreciate the high recommendation :-)
-Melissa & The Trackify Support Team
If you want to master Facebook advertising install this app now and learn from the creator Thomas Bartke, he will answer all your questions, plus he is constantly releasing training and updates about Facebook ads and Trackify, this will change your business really fast! I would give 6 stars if I could!
This has got to be THE BEST pixel tool that I've found. There are so many options that it's almost overwhelming when you start to really dig into it and all of its functions.
If you dont understand how pixels work and aren't creating your own custom audiences and look alike audiences it's probably not for you.
HOWEVER - if you like data, and you like digging deep into specifics, segmenting your audience, and retargeting.... Holy crap! INSTALL THIS APP and get the premium version. It's 100% worth it. After 2 days of using it it got me 3 sales worth $125 each, with an ad cost per purchase of r about $5.95.... awesome!
thank you so much tanmay super helpful helped me understand trackify alot better, the app is really good and is super useful once learn app
Hello to our friends from Alina
We appreciate you leaving us this awesome review! We will let Tanmay know that his assistance was greatly appreciated!
-Tanu & The Trackify Support Team
Tanmay B was extremely helpful with setting up the app. I had first given up on trying to figure everything out, but they reached out to me and gave me amazing assistance. Tanmay was very nice and very well at explaining the complicated tech things to me. I highly recommend this app and just know you will not be disappointed!
Hello friends at Foreign G Beauty
Thank you for leaving us this great recommendation! We appreciate your support, we will let Tanmay know that his assistance was greatly appreciated :-)
-Melissa & The Trackify Support Team
Trackify is an incredible app and comes with fantastic customer service. I had some initial troubles setting everything up that were my fault and the support team was nothing but helpful.
super helpful customer service, really fast, everything is perfect, expect for the subscription fee is too high.
Hello to our friends at smirkland
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Trackify Support Team
Great tool, very very powerful when wanting to create niche stores. Great support. The usage of tags and having backup pixels puts your mind at ease with all your data
Realy friendly support, answered also in the middle of the night at 12.43 am.
Apart from that it delivers accurate results.
Hello friends at Edelhand
We are happy we could assist you! Thank you for leaving us this awesome and honest review! We wish you and your store great success ;-)
-Melissa & The Trackify Support Team