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The support is really quick, was able to solve the issue with Tanmay in less than 5 minutes! Such a relief that they have great support and the app is really incredible and I have been using them for years now.
Hello to our friends at zee888ph
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Trackify Support Team
Great app with great service. Helps a lot in daily business. Easy set up and connection with facebook.
Hello friends at swellfeel
We are happy we could assist! Thank you for leaving us this great review! We wish you and your store great success :-)
-Melissa & The Trackify Support Team
Great customer support answering questions. They give you zoom calls if you need it and walk through the process to make sure everything is properly set up. They helped me with couples of issues with my pixel which were not firing the right events. Also gift you support understanding the app... Great for checking my facebook stats. Thanks!
Hello to our friends at regalosdiamor
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Trackify Support Team
We just started to use TrackifyX and had some kinks along but with the support of customer service it was easy to pinpoint and correct the issues!
Hello friends at QB54
We appreciate you leaving this wonderful review! We wish you and your store all the best in your e-commerce endeavors! :-)
-Melissa & The Trackify Support Team
Awesome app for perfect tracking! Also, awesome customer support which is very convenient when tracking issues (it's unavoidable, you'll get some) happen. After having tested many, I can only recommend this one!
Hello to our friends at destockage.labonal.fr
Thanks for the awesome review. We're so delighted to hear that our support team was able to assist you! We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! We appreciate the high recommendation.
Tanu & The Trackify Support Team
Great product. Excellent customer service.
Hello to our friends at TSE Buffalo
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Trackify Support Team
The developer Thomas has ego. He talked to me on live chat as if he is smarter than I was, doesn't bother answering questions and directs me to watch his videos. The app is glitchy and has issues from time to time. Beware
Thanks for your honest review! We are always open for constructive suggestions and criticism that helps us improve our apps and our services. In this case, the point you are making seems slightly disingenuous, as the only recent interaction we had with you in our customer service tickets was a refund request which was submitted through Shopify support. We had to decline your refund request because you removed the app only a few days before the billing cycle ended for which you requested the refund. We are very sorry you feel bad about this, but we are applying our refund policy fairly to all users, and unfortunately cannot make any adjustments based on you leaving a bad review either.
As far as the "glitchy" comment, your last direct interaction with our customer service was about seven weeks ago. If you have actually noticed any problems we would be happy to address them with you in a ticket as we always do.
Thank you for the time and support. The help was fast with zoom call. All questions were handled well. I can just recommand.
Hello friends at Fait Beauty
Thanks very much for your great review! We're pleased our efforts resonated with you and if there's anything else we can do to help, please let us know :-)
-Melissa & The Trackify Support Team
Deepanjoy is the man! he was super patient and helped me as much as possible! i was able to move my pixel from 1 location to the other. highly recommend Deepanjoy and the app.
It has also helped me track so much better than ever before!
Hello to our friends at oz supplyz
Thanks for sharing your review with us and the community. We're thrilled to learn that Deepanjoy was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Cheers,
Pushpesh & the Trackify Support Team
This app makes your store FB pixel ready in seconds. More than that, the time spent to understand the inside outs of how the pixel works is well worth it. When using this app do not forget to join the Facebook group, the knowledge shared in there is worth millions of bucks.