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Literally the BEST support I have had from any app on Shopify and the solution is great and fairly priced.
Hello to our friends at Rapid Flow
Thanks for sharing your review with us and the community. We're thrilled to learn that Dylan was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Cheers,
Pushpesh & the Trackify Support Team
this app didnt work with adexpresso, i still payed for it tho :/
Excellent support. I struggled with tracking, but they are very helpful and it works now. I used a few weeks to try to track things with different apps, but did not work well. After I got trackify to work, it tracks everything. ALSO server side!
Hello friends at LilleNova
Thank you for this high recommendation! We are happy we could assist you :-) We wish you and your store all the best on your e-commerce journey!
-Melissa & The Trackify Support Team
Interesting app. We'll see how it performs, It looks good so far. Running it here: https://shop.clickmarkets.co.uk/ Support sorted out an issue for me via Google Meeting. Great service.
Hello, friends at shop.clickmarkets.co.uk
We are happy you had such a great experience! Thank you for leaving us this fantastic review; We are happy our support team was able to assist you! We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
This app is trash! It never send the purchase data back to my facebook event manager. So I have wasted my budget to do all the testing. I contacted them many time and they never reply in time. When you finally get a message reply, and you send back message, you need to wait another whole day to get the second reply. The worst customer service ever!
Hello, a friend from Croadstore! Thanks for leaving us a message with your concern.
We understand the frustration and annoyance you have gone through when the team has not reached out to you on time but because of the heavy rush they were not able to reach you on time.
We are so sorry about what happened here ( It is not normal with our app.)
Also, since yesterday there is a widespread issue across the stores from the FB end. The event manager is not showing data for a lot of stores. If there are some issues from the Facebook side, we can't directly solve them. Still, if you need help our team can jump on a quick call so that our best team member can help you out in solving the problem in our control.
But we really apologize for not giving you information on the time. Our team member is reaching out in-app chat as well to solve the issue and to have a better understanding.
We really want to treat all our customers well and wanted to solve their issues as fast as possible. Once again apologies from our side.
Regards
Tanu & Trackify Team
Customer service is great. They helped me figure out a pixel firing issue that wasn't related to their app
Hello to our friends from Shining Captions
Thank you for leaving this awesome review! We appreciate your support and we are glad we could assist! :-)
-Melissa & The Trackify Support Team
He helped me a lot with an issue i was not able to fix. Great support!!! a lot of patient e very competent
Hello friends at babiesafe
We are happy you had such a great experience! Thank you for leaving this fantastic review. We are so glad our support team was able to assist you :-)
Tanu & The Trackify Support Team
Awesome!!! This is my first time using the app and the support guy made a meeting call to help me see if I had set up the pixel correctly and that everything was working.
Super nice and professional!
Highly recommended app!
Hello to our friends at Chic Planners
Thanks for sharing your review with us and the community. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Cheers,
Pushpesh & the Trackify Support Team
This app track all the events correctly, and the support is very helpful. They even scheduled a call with me to help me on my issues. Highly recommended for advertisers who need multi pixels
Hello friends at Kclot
Thank you for this high recommendation, we are grateful for awesome customers like you! We wish you and your store great success :-)
-Melissa & The Trackify Support Team
Very Helpful Support specially Tanmay !! And I just start using Trackify but I love it so far :) Really recommend it!
Hello friends at Bodixo
Thank you for leaving us this awesome review! We appreciate it! :-)
-Melissa & The Trackify Support Team