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Trackify has been amazing, especially since we have SO MANY products to keep track of (over 3000). Thomas has been phenomenal as well in taking the time to answer questions and help us figure some things out. Can't recommend enough!
Literally the BEST support I have had from any app on Shopify and the solution is great and fairly priced.
Hello to our friends at Rapid Flow
Thanks for sharing your review with us and the community. We're thrilled to learn that Dylan was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Cheers,
Pushpesh & the Trackify Support Team
This is my first time using trackify and I was confused how to set everything up and how to use the app properly. Deepanjoy got on a zoom call with me and explained everything amazingly till I understood it all. The customer service is amazing thank you so much!
Hello Stay Well Australia,
Thank you for taking the time to leave such a great review. We are glad that you reached out to let Deepanjoy assist you with what you needed to understand. We are here for you when you need us and do not hesitate to reach out anytime. It is great that Trackify X Facebook Pixel can benefit your business!
Stephanie & The Customer Support Team
this app didnt work with adexpresso, i still payed for it tho :/
Excellent support. I struggled with tracking, but they are very helpful and it works now. I used a few weeks to try to track things with different apps, but did not work well. After I got trackify to work, it tracks everything. ALSO server side!
Hello friends at LilleNova
Thank you for this high recommendation! We are happy we could assist you :-) We wish you and your store all the best on your e-commerce journey!
-Melissa & The Trackify Support Team
Interesting app. We'll see how it performs, It looks good so far. Running it here: https://shop.clickmarkets.co.uk/ Support sorted out an issue for me via Google Meeting. Great service.
Hello, friends at shop.clickmarkets.co.uk
We are happy you had such a great experience! Thank you for leaving us this fantastic review; We are happy our support team was able to assist you! We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
This app is trash! It never send the purchase data back to my facebook event manager. So I have wasted my budget to do all the testing. I contacted them many time and they never reply in time. When you finally get a message reply, and you send back message, you need to wait another whole day to get the second reply. The worst customer service ever!
Hello, a friend from Croadstore! Thanks for leaving us a message with your concern.
We understand the frustration and annoyance you have gone through when the team has not reached out to you on time but because of the heavy rush they were not able to reach you on time.
We are so sorry about what happened here ( It is not normal with our app.)
Also, since yesterday there is a widespread issue across the stores from the FB end. The event manager is not showing data for a lot of stores. If there are some issues from the Facebook side, we can't directly solve them. Still, if you need help our team can jump on a quick call so that our best team member can help you out in solving the problem in our control.
But we really apologize for not giving you information on the time. Our team member is reaching out in-app chat as well to solve the issue and to have a better understanding.
We really want to treat all our customers well and wanted to solve their issues as fast as possible. Once again apologies from our side.
Regards
Tanu & Trackify Team
verry good and fast support i use this app in 3 diffrent stores works good
Hi there Steve Rich,
It is great that you took the time to leave this great review. We are happy to hear that you had good and fast support. Let us know if you need any assistance in the future.
The Trackify Support Team
Customer service is great. They helped me figure out a pixel firing issue that wasn't related to their app
Hello to our friends from Shining Captions
Thank you for leaving this awesome review! We appreciate your support and we are glad we could assist! :-)
-Melissa & The Trackify Support Team
He helped me a lot with an issue i was not able to fix. Great support!!! a lot of patient e very competent
Hello friends at babiesafe
We are happy you had such a great experience! Thank you for leaving this fantastic review. We are so glad our support team was able to assist you :-)
Tanu & The Trackify Support Team