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The app offers really advanced features that seasoned marketers will certainly enjoy. You can basically do whatever you want with the FB pixel. Nevertheless, in my opinion, the UI is not very intuitive and requieres a long learning curve. The documentation is abundant but not always updated, and again it's not organized enough and has a lack of hierarchy. Learning to use this app will require quite a lot of your time and maybe you'll feel some frustration trying to find the video that explains what you exactly want to do. The good point is that once you understand how to use it... The possibilities are almost limitless.
I would like to suggest the the creator to improve the UI/UX (maybe hiring an external consultant?) and also to try to update, tidy and organize the documentation. With this improvements, IMO, it would be a 10/10 app.
Support is terrible. They just tell you to watch their videos no actual one on one help. It appears that their phone number is not even their's as VM mentions Christmas orders.
Trakify completely mess up my facebook piexel. I delete the app and the still get charged. Ask for a refund and customer support is a nightmare coming true. STAY AWAY!!!!
Hello! Just a friendly followup here to see if we were able to take care of your challenge?
Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience.
Please let us know how else we can help here? Thanks again!
Sean & The TrackifyX Team
------------------------------------ ORIGINAL REPLY:
Thanks for leaving us this message. We worked hard to get this resolved for you. Please email us if there is anything else we can do to help you?
We are always happy to issue a credit if there is a problem with our app (which is not normal), and our customer support is always here to help. Let us know how else we can serve you? Thanks so much,
Sean & The TrackifyX Support Team
Integrated the app because they are promising following:
Optimize your pixel for more conversions with Advanced Matching feature
But could not find anything about this once I logged in paid - would appreciate your help.
its not the 1st time using these guys, best shopify trackers available. top notch. no errors, even tiktok after trying lots contacts with shopify and tiktoks because catalogs errors, here was simply! and all ok- special thanks to deepanjoy ! thanks
Greetings to you oTeuAnel,
Thanks for leaving us such a great review. We are happy that we have the best trackers available and that they are benefiting your store. It is also great to hear that Deepanjoy could assist you with what you needed.
Stephanie & The Customer Support Team
This App doesn't work at all. Stay Away! Had to de-install and delete their code from the our theme.
Thank you for your review! Today's outage was out of our control as our new datacenter had a network maintenance event that disconnected both our main and our redundancy servers from the network. We have been working hard on ongoing improvements to Trackify and would hope that you would give it and the brand new TrackifyX another shot.
Your frustration is understandable, and we share it completely. Trackify can be removed easily by using the Clean Uninstall feature from within the app. But we understand that you were unable to take the time to follow these instructions.
We will be adding another server in a different location as additional failover redundancy. But as fairly regular failures with much larger companies, like Facebook and Shopify show, there is no way to avoid temporary issues completely.
Please let us know if you would like to try the superior Pixel Engine of TrackifyX!
Hi, Thank you for your support Deeepanjoy. Very helpfull.
Quick settings and very clear. Thank you!
Hello to our friends at Goodielicious-amsterdam.nl
Thanks for sharing your review with the community and us. We’ll make sure we pass your kind words along to Deepanjoy, who we know will be delighted to read your comment. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The Trackify Support Team
AVOID this! The tracking is horrible, Worst Customer Service EVERR!! the native Facebook App or any competitor is much better. By the way in Support chat when they don't know how to fix something they read your messages and ignore you without answering you ever again. Avoid and thanks me later
Hey Victor, This is Tanveer, Customer Success Manager. Thanks for raising your concern and I apologize for the issue you faced with Trackify.
These types of things have never happened with Trackify and we always try to give 100% resolution to our clients. We generally ask for screen share calls if you are not getting right data because of certain settings that we need to check from the Facebook side as well. I understand you were not comfortable enough to come on call that's absolutely fine. The issue that you shared is related to FB rejecting your events for iOS devices, as Tanmay showed you that Trackify is showing the right data for your sales, and a lot of people facing issues for view content which is a common FB issue at the moment.
If you felt like you are being ignored we sincerely apologize for this, it's just we have limited support on weekends. Really sorry for the frustration you have gone through. Let's connect and We will try to solve the issues that Trackify Can.
Regards
Tanveer & Trackify Support Team
I was excited at first because it was recommended by a good friend. Followed all the steps in the videos but some of them aren't updated and missing information. Contacted support, they took a day just to tell me to turn off my ad blocker... It was really weird, they have a "clean uninstall feature" which is suppose to delete all code... yet I tried it and it doesn't remove all the code. Been contacting support since but they take forever... Will be looking for another option.
Excellent Service! Installed the app and immediately got a call to install it right. definitely recommended
Hello to our friends at Vellana
Thanks for sharing your review with us and the community. We're thrilled to learn that Dylan was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Cheers,
Pushpesh & the Trackify Support Team