Recensioni (333)
Restringi
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In base alla valutazione
So far, so good. We've encountered some syncing issues, and it took a while to identify and resolve the problem, but the team successfully fixed it.
All is well now, and it's a good app.
With everything functioning properly, the app definitely deserves 5 stars.
Thank you so much for sharing your experience and for the kind 5-star rating! 🌟
We truly appreciate your patience while we worked through the concern, and we’re glad our team was able to identify and resolve it successfully. Hearing that everything is running smoothly now means a lot to us.
Your feedback motivates us to keep improving, and we’re happy to know you’re enjoying the app. If you ever need assistance or have suggestions, we’re always here to help 😊
Best regards,
The TrackingMore Team
he app works well in theory, but we’re giving it 2 stars because the synchronization times are honestly unacceptable. USPS, DHL, and other carriers often take over 48 hours to update inside TrackingMore, which creates a terrible customer experience. These are domestic U.S. orders — updates should refresh every hour, or at least every 30 minutes, not every two days.
We also noticed that the “Sync orders once” button doesn’t work as expected. It runs, but nothing actually updates. Even bulk retracking frequently fails to pull the latest status.
Their own support team has confirmed that USPS and DHL syncs can take up to 48 hours, but that’s simply not realistic for high-volume stores. We were on their highest plan, yet in the last period the app became increasingly unreliable — tracking statuses wouldn’t update, manual syncs didn’t work, and overall visibility broke down.
Because of this, we decided to leave TrackingMore. If you run a high-volume operation, TrackingMore is not a reliable partner right now.
That said, I want to highlight that Ellyn, our assigned agent, was always kind, professional, and genuinely tried to help. She deserves 5 stars for her effort and attitude. Unfortunately, the company and the app itself deserve 1/5, due to ongoing technical issues that were never fully resolved.
It’s a shame, because the platform has potential — but until these core problems are fixed, it’s very hard to trust it operationally.
Hi there,
Thank you for sharing your feedback. I’m sorry to hear about the delays you’ve experienced, and I understand how important timely updates are for your operations.
We’ve reached out to you directly via email. Our team is continuously working on improving update times, and your feedback helps guide those improvements.
Thank you for giving our platform a try — we hope you’ll allow us the opportunity to address this and provide a more reliable experience moving forward.
Best regards,
We’ve had on-and-off tracking problems (two shops) for a long time.
Previously every time we contact them, support just manually fixes the 50+ broken orders for the moment, but the problem comes back again soon after.
- Update: We finally received a thorough review of the app, and it is now functioning flawlessly. It's a great app; I just wish we had gotten the help sooner.
Hi there,
Thank you for sharing your honest feedback. I sincerely apologize for the experience you’ve had. You deserve reliable and great support.
We’ve reached out to you directly via email and have already escalated your case for an in-depth review. Our team is committed to getting this resolved properly, not just with temporary fixes but with a long-term solution that restores your confidence in our service.
We truly appreciate your patience, and we hope you’ll give us the opportunity to make things right. Please feel free to reply to our email at any time — we’re here and ready to help.
Best regards,
TrackingMore Team
I can't live without this app. Trackingmore's triggers for Klaviyo allow me to have ultra-personalized flows in real time so that customers can know all the shipping statuses of their orders; tracking page with no mention of Chinese cities or references to cities that could compromise the store's trust and image; highly customizable. I highly recommend it; I have this app in more than three stores now, with all the automations.
Buono
Grazie per aver dedicato del tempo a condividere il tuo feedback.
Apprezziamo la tua recensione e vorremmo saperne di più sulla tua esperienza per migliorare i nostri servizi.
Ti abbiamo contattato via email e attendiamo con ansia la tua risposta per poterti assistere ulteriormente. Apprezziamo la tua attività e non vediamo l'ora di migliorare la tua esperienza con la nostra piattaforma.
Cordiali saluti,
Team TrackingMore
This is an excellent service app that resolves issues quickly and provides live tracking for updates from carrier partners.
Thank you for the fantastic 5-star review! 🌟
We’re thrilled to hear that you found the app helpful. Providing clear and reliable support is exactly what we strive for.
Your kind words truly encourage our team to keep improving. If you ever have feedback or ideas to make the experience even better, we’d love to hear from you! 💬
Warm regards,
The TrackingMore Team
Working Ok, but too expensive usage costs
Dear merchant,
Thank you for your feedback.
We're glad the app is working well for you, and we’re sorry to hear about your concerns regarding usage costs.
Our team can help optimize your setup to reduce unnecessary usage and lower your monthly cost.
Please please feel free to reply to us anytime — we’re here to help you get the best value from the app.
Best regards,
TrackingMore Team
Ótimo
Agradecemos o seu elogio! ✨
Ficamos muito felizes que você tenha achado nosso serviço satisfatório e agradecemos muito o seu apoio. Sua avaliação nos inspira a continuar buscando a excelência, servindo como um lembrete útil de por que amamos o que fazemos. 🥇
Atenciosamente,
Equipe TrackingMore
This tool is useless. Orders don't update automatically, order status gets stuck all the time. And customer service is worhless, feels like you're talking to a bot that gives standard useless answers all the time.
Thank you for taking the time to share your feedback.
We're genuinely sorry to hear about the trouble you’ve experienced. We truly appreciate your honesty and would love to better understand your experience so we can continue improving our service.
We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform.
Best regards,
TrackingMore Team
Customer service is undoubtedly very expert. Asha and Victoria answered all of the questions with clarity and confidence. Strongly advised. Excellent resources for improved shipping logistics.
A big thank you for your 5-star rating! 🌟 We're thrilled to know that you had a seamless experience with both our app and customer service team. Your feedback means a lot to us.
If there is anything else you'd like us to improve on, please don’t hesitate to let us know. We’re here to help! ✨
Best wishes,
TrackingMore Team