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Love this app. My customers have to check with us via email before having this app. But now they can check it as soon as they want. I’ll recommend this to others.
Hello there!
Thank you so much for your affirmation. That is a big motivation for us. ❤️🙆♀️
If you need any further support, please feel free to contact us on Live Chat.
Best Regards,
Chris | Trackingmore
We are on the first month of a paid plan. We've found that the number of orders detected by the app does not match the store. Real-time sync is not working - it just ignores orders that should be imported. That's the main problem because the app is worthless without syncronization of orders. Customers are looking up an order and it returns no data. You cannot configure the alert emails, it just defaults to account holder. And customer service is very, very slow.. it takes several days to reply to queries and usually with no solution - they just ask for a screenshot and then silence again..
Firstly, we are sorry unable to provide 24*7 cusotmer service, and responded slower during our lunar new year Spring Festival holiday than usual.
Secondly, we have asked twice for exact screenshot of the issue for us to troubleshoot yet we are not provided.
We also resolved other 2 questions under your requests during the holiday. Please understand that things take time.
Nice app. Some little problems but it's ok thanks to the support super available in live chat. I recommend trackingmore.
Thank you for taking the time to leave us a review.
We're glad to hear that you found our tracking app helpful and our support team was able to assist you through live chat and resolve any issues you had. But we're sorry to hear about the little problems you experienced.
We always strive to provide the best possible experience for our customers, and we appreciate your recommendation. If there's anything else we can do to improve your experience, please don't hesitate to reach out.
Best regards,
The TrackingMore Team
Semble top, à voir à l'usage désormais
J'apprécie votre compliment! Nous sommes ravis que vous ayez trouvé notre service satisfaisant, nous apprécions vraiment votre soutien. Votre évaluation nous incite à continuer à aimer la grandeur en nous rappelant utilement pourquoi nous aimons ce que nous faisons.
Cordialement.
Trackingmore
The worst customer support I've ever had in my entire life. All I want from this app was integrating it with Klaviyo, and they state that they have integrated correctly. And immediately after testing it out, nothing was working properly with Klaviyo. Tried contacting their "live" customer support and they only reply to messages after 3 days. Still nothing from them at all on this basic question about a vital feature. That's why you pay more for a better app (AfterShip).
Solid app that does exactly what it says. I appreciate the 50 free a month given our store is still in the development stages and has no marketing plan, so no real order cycles.
The ding on the stars was simply because there really is not a lot of integration support and I had to spend half a day coding to integrate it fully into the look and feel of the site. The control panel options for styling were simply inadequate given it uses an iframe load in to create the tracking element - loading in additional css as part of that function that could not be customized from the control panel. I had to override their css load to polish off the look and feel.
This element of the site is not public, and is for the use of customers who create an account at juststuffisell.com
Solid app, very functional and I do recommend it.
I just getting started with it. Great experience with the app so far. Very good customer service and pricing.
Hi there,
We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the TrackingMore team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.
Best luck with your business!
Chris|TrackingMore
They have been very attentive to fixing issues and seem detecated to improving their app. Still a few things to work out but nice to see.
Dear Shopify Seller
1. first of all you have not generated any dialogue and contact with our customer service, if you contact us, we are happy to provide strong support.
2. We successfully helped you to automate the logistics to check all your shipments.
3. You only used 6 minutes, Just to give us a bad review, which hurts us tremendously， I think that we have a misunderstanding here, we will also explain this to Shopify officials.
Finally, TM Shopify is committed to helping in helping all Shopify sellers to provide automated services, we patiently support each user.
Best regards,
TrackingMore Shopify
La funcion de agregar una pagina de traking en tu tienda es increible! la mejor app de traking, me gusta la posibilidad de perosnalizar los correos y mandar productos personalizados altamente reconendada
¡Hola!
Muchas gracias por su apoyo. Es una gran motivación para nosotros brindar mejores aplicaciones y servicios para clientes como usted ❤️🙆♀️
Si necesita más ayuda, no dude en contactarnos en Live Chat.
¡Buena suerte con tu negocio!
Saludos,
Chris | Seguimientomás
价格不贵功能强大，太方便了 。省了很多售后。一些查询追踪页、邮件卖家通知很快就设置完成了，排版设计也很好，比较人性化，主要是客户体验好就OK，基本完成后就可以忙自己的业务去了，后期加入一些流量引荐就更完美了~
亲爱的用户：
您好！感谢您对TrackingMore的认可和支持。TrackingMore致力于为商家提供更优质的物流查询同步服务，让您的工作更高效、更省心。希望TrackingMore能给您带来更多惊喜。❤️
我们会不断优化和进步，为用户创造更好的体验。
祝愿生意兴隆。
Chris|TrackingMore