TrackingMore ‑ Order Tracking

TrackingMore ‑ Order Tracking

Avaliações (971)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
19 de outubro de 2023

I feel compelled to share my experience with the order tracking app, and I must say that this is the worst service I have ever encountered. It seems that they are out to string you along and squeeze money out of you with nothing but lies and deception.

First, they promised me that if I paid for 1000 orders, these 1000 orders would be carried over to the next month. This initially seemed ...

Lovozo
Países Baixos
Mais de 1 ano usando a aplicação
Questão respondida por TrackingMore 22 de outubro de 2023

We sincerely apologize for any inconvenience you've experienced and appreciate your feedback.
Your satisfaction is our top priority, and we are committed to resolving any ...

Editado a 21 de outubro de 2022

They deleted over 450+ tracking's in our system with no warning or explanation...... Do not use these guys as they will just delete tracking numbers from there system causing your customers to be very upset. I used them and they seriously hurt our business without any notice or care.

TWILLMKT
Estados Unidos
Aproximadamente 1 ano usando a aplicação
Questão respondida por TrackingMore 5 de maio de 2022

Hello there!

Thank you so much for your affirmation. That is a big motivation for us. ❤️🙆‍♀️

If you need any further support, please feel free to contact us on Live Chat.

Best ...

16 de janeiro de 2022

20 lookup are to short for a free plan. but anyway, I found a better one..............................

EsaModa
Estados Unidos
Aproximadamente 1 ano usando a aplicação
Questão respondida por TrackingMore 16 de janeiro de 2022

Hello there!

We have updated the free plan's quota to 50. Thank you for your suggestion. 😉❤️

Best Regards,
Chris | Trackingmore

31 de março de 2023

Cuando procesamos los envios yo selecciono que la compañia de reparto es "Otra" y ellos detectan DHL, PERO NO ES, tengo 85%, la mayoria de los envios, sin informacion...

Importaditos CL
Chile
8 meses usando a aplicação
Questão respondida por TrackingMore 24 de abril de 2023

¡Hola!

Muchas gracias por sus excelentes comentarios. Esa es una gran motivación para nosotros para brindar mejores aplicaciones y servicios para clientes como usted ❤️🙆‍♀️

Ante ...

Editado a 25 de janeiro de 2022

The app doesn't work with local couriers, we have many customers complaints because the status is marked as delivered when orders should have in transit status. We contacted several times app support and they did not fully helped to resolved the issue.
The worst part is that we are paying for the service.

From SoKo to Tokyo
México
6 meses usando a aplicação
Questão respondida por TrackingMore 26 de janeiro de 2022

Hello there!

I sincerely apologize for the inconvenience and thank you for your feedback. I have already conveyed your issue to the development team. We have contacted you ...

Editado a 5 de maio de 2024

Masking Rules Don't Work (Costing Me Business!)

This app's masking rules feature is absolutely broken. It's supposed to hide or replace content to protect my brand image, but it does NOTHING. I've reported this issue TWICE in the past two weeks, and there's been zero response from customer support.

In the meantime, I'm LOSING BUSINESS because I can't control the content users see. This is ...

Haye Nii
Canadá
3 meses usando a aplicação
Questão respondida por TrackingMore 24 de janeiro de 2024

We appreciate your compliment!

We are overjoyed that you found our service satisfactory, and we truly appreciate your support.

Your evaluation inspires us to keep aiming ...

19 de setembro de 2023

I need to look for an alternative as I have had issues with this more than once. the correct updates and latest updates are not coming through to Shopify - their excuse is they put this from the carriers (my recent example was an order that was changed from Hermesworld to Global Cainiao to Evri) they keep asking me what to change this to, to display the correct information. 1 - we should be ...

Orange Retail Ltd
Reino Unido
3 meses usando a aplicação
Questão respondida por TrackingMore 21 de setembro de 2023

Thank you for taking the time to share your feedback on our app. We're sorry to hear that you had a less-than-ideal experience, and we'd like to assist you in any way we can. ...

Editado a 18 de fevereiro de 2021

We are on the first month of a paid plan. We've found that the number of orders detected by the app does not match the store. Real-time sync is not working - it just ignores orders that should be imported. That's the main problem because the app is worthless without syncronization of orders. Customers are looking up an order and it returns no data. You cannot configure the alert emails, it just ...

Calça Thai
Brasil
9 dias usando a aplicação
Questão respondida por TrackingMore 21 de fevereiro de 2021

Firstly, we are sorry unable to provide 24*7 cusotmer service, and responded slower during our lunar new year Spring Festival holiday than usual.
Secondly, we have asked ...

15 de setembro de 2021

The worst customer support I've ever had in my entire life. All I want from this app was integrating it with Klaviyo, and they state that they have integrated correctly. And immediately after testing it out, nothing was working properly with Klaviyo. Tried contacting their "live" customer support and they only reply to messages after 3 days. Still nothing from them at all on this basic question ...

The Secure Mat
Estados Unidos
6 dias usando a aplicação
5 de setembro de 2023

Serious privacy issues! I tried using this app and uninstalled it in hours due to app security. In customer support chat I have seen all chats and info from different shops. I had access to other stores and their order info (including customers info) prior integration. I have never been so shocked - DO NOT INSTALL.

Lula Bridal
Nova Zelândia
2 dias usando a aplicação
Questão respondida por TrackingMore 7 de setembro de 2023

We're genuinely sorry to hear about your negative experience with our app, and we appreciate your feedback. We understand how important it is for our users to have a seamless ...