TrackiPal PayPal Tracking Sync

We have been using TrackiPal on the Premium plan since June 2023 — nearly 3 years of loyal, paying customers. During that time, we have never missed a payment and genuinely relied on the app for our PayPal order syncing. Unfortunately, we can no longer recommend this app due to its completely unjustifiable pricing.

When we reached out to their support to ask for a goodwill discount — explaining that we are going through financial difficulties and only use a single PayPal account — the response was dismissive. Instead of working with a long-term customer, they simply pointed us to their new pricing page and told us to uninstall and reinstall the app if we wanted to accept the new terms. That's not customer service — that's a dead end.

Here's the core problem: The pricing is simply not competitive.

Competitors like SyncTrack offer plans starting at $8.99/month for up to 500 orders. TrackiPal's Premium plan sits at $39.99/month — that is more than 4 times the price for comparable functionality. We only use one PayPal account, meaning we have no use for the multi-account or advanced features of the Premium plan, yet we were still expected to pay top-tier prices with no flexibility whatsoever.

For small and medium-sized businesses that are watching their costs closely, this pricing makes absolutely no sense. There are more affordable, equally capable alternatives on the market, and we will be switching to one of them.

If you are evaluating this app, we strongly recommend comparing prices with SyncTrack or similar tools before committing. The functionality may be solid, but the pricing model and the lack of willingness to work with loyal customers is a serious red flag.

Great app, quick help!

top service

incredible pace, im shocked

good app

My business gained immense value using this app. It worked well with no issues. It was seamless and required almost zero effort to maintain. While I no longer require it for my business, I thought it would be nice to share my experience with those who need it. A big thank you to the team for the value you bring. I wish you all so much success!

Sehr hilfreiche App

Wir arbeiten mit dem App seit ungefähr zwei Jahren in mehreren Shops, und wir sind super begeistert! Es ist einfach, simpel, einmal einrichten und sich nicht mehr drum kümmern, und es arbeitet tadellos so wie es sein soll. Bitte nicht falsch verstehen aber diese App übermittelt ausschließlich nur die Trekking Daten an PayPal damit PayPal die Bestellung kontrollieren kann und auch die Buchung schneller freigeben kann. Und dafür tut es das wunderbar. Wir werden jetzt noch weitere 10 Shops machen und überall das App installieren also wir können es nur empfehlen.

Managing PayPal disputes and tracking updates manually was a hassle. TrackiPal has completely streamlined this process for us! It automatically syncs tracking details to PayPal, reducing disputes and improving cash flow.

The app works great. There was one sync problem i could not solve myself. The support answered within 10 min. Seems there was a bigger problem but it was solved after 24h. everything fine so far! There is just one thing i wish it would be implemented: a tag on the order in Shopify which is set when the order was synched.