Trackr: Order Tracking UpSell
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Arvostelut (44)
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Trackr has been a key part to offering our customers a seamless buying journey. Their communication is superb and I have already shared Trackr with other e-commerce businesses. Fantastic app!!!! Thanks Guys
Hi, L'SAUVE®!
Thank you very much for taking the time to leave us a review. We're genuinely happy that you're enjoying the app. We also want to express our sincere gratitude for recommending us to other businesses — your support helps us grow and improve every day.
Please don't hesitate to reach out if you have any questions. We're always available to help, 24/7
Best regards,
Trackr team
Simple, effective, and reliable. Setup took only a few minutes, and everything started working smoothly. Works well with multiple carriers, which is important for our business.
Hello, Takumi Cart!
Thank you for your valuable feedback! It's great to hear that Trackr has been helpful for you.
If there is anything else we can do to improve or if you need any assistance, we are always here to help!
Best regards,
Trackr team
I’ve used this app across all my stores it’s probably the best tracking app I’ve come across so far. The support team is also excellent: very responsive and always helpful whenever I need assistance.
Highly recommended for anyone looking for a reliable tracking app.
Hi Kensei Market,
Thank you for your kind words!
We're happy to hear that the app is working well for your stores.
It also means a lot to hear that our support team has been able to help when needed. If there's ever anything more we can do for you, don't hesitate to reach out :)
Thanks again for the recommendation, we truly appreciate your feedback!
Best regards,
Trackr team
We’ve tried a few tracking apps, and this one stands out for its simplicity and performance. Setup was quick, and the customization options are just right not overwhelming but flexible enough for our needs. The support team is responsive and easy to work with.
Hi, Crownora Shop!
Thank you for your high rating of our app and support!
We greatly appreciate your feedback and we will continue to work hard to provide the best possible service for our users.
If any questions regarding our app arise, please don't hesitate to contact us :)
Best regards,
Trackr team
This app has made a big difference in how we handle order tracking. Customers now have a clear, branded tracking page, which looks much more professional. It’s helped build trust and cut down on repetitive queries to our support team.
Dear Sentos Cart
Thank you for giving us such a high rating, it really means a lot to us!
Feel free to reach out to us in case any questions occur. We are here 24/7!
Best regards,
Trackr team
Initially Worked Well, But Ongoing Technical Issues Over Recent Months
We used Trackr for long time and initially it worked fine without any problems. However, over the last couple of months we experienced ongoing technical issues that were never fully resolved despite multiple support interactions.
The main problems we faced were incorrect map locations showing our packages shipping from Thailand and the USA instead of Athens, Greece, where we actually produce and ship from. We also had recurring issues with tracking statuses not updating properly, showing orders as pending even after they were delivered.
For our business, this was particularly damaging. We are a SLOW FASHION brand that produces locally in Athens, and our entire brand positioning is built on Greek craftsmanship and local manufacturing. When customers see tracking maps showing their orders coming from other countries, it completely undermines our credibility and makes it appear we are not honest about our production location.
We reported these issues multiple times over a three month period. Support was always polite and responsive, repeatedly assuring us that their dev team was working on permanent fixes and that the issues would not happen again. Unfortunately, the same problems kept recurring with nearly every shipment. Each time we had to manually contact support to correct individual tracking entries, which defeats the purpose of paying for an automated tracking solution.
Eventually, we also received a Shopify notification that the app needed updates to support new Markets functionality. When we reached out about this, we received no response.
We gave Trackr multiple chances and clearly communicated how critical these issues were for our brand reputation, but after months of broken promises, we had to switch to a different solution.
The support team deserves credit for being responsive and professional, but they were ultimately unable to resolve the technical problems. For brands where accurate location data is essential particularly for local production, ethical fashion, or SLOW FASHION businesses I cannot recommend this app based on our recent experience.
Dear ROUTE 67
Thank you for your honest and thoughtful review.
We want to start by saying how truly sorry we are for the problems you faced while using Trackr.
Reading your feedback, we clearly see that we did not live up to your expectations and to our own standards. We take full responsibility for that.
Our team tried to address your concerns as quickly as possible each time, as well as developers always tried to respond quickly and apply fixes as soon as you reported a problem.
We realize that ongoing technical issues should never have been part of your experience.
You were right to expect stability and accuracy from the app without the need for repeated interventions from our team.
We know that for a brand like yours accurate tracking is not just a feature, it is an essential part of your promise to customers.
Any inconsistency in showing the correct origin or delivery status directly affects your credibility, and we regret that our service failed to provide this essential function.
The whole team would like to assure you that we are actively working on improving these specific functions so that they perform reliably and consistently.
It would be greatly appreciated if you could give us a second chance to prove these improvements. Our team is committed to making Trackr a solution that supports your brand seamlessly, without additional effort on your side.
What concerns Markets, we've informed you that Trackr was updated on September 15th to provide Shopify Markets compatibility.
Thank you once again for your feedback and for the opportunity to learn from this experience.
We hope to regain your trust and continue supporting your business in the future.
Best Regards
Trackr Team
This is a great app for my store, my customers can easily write their order number to check their status which minimizes my customer support and is easily navigable.
Hi Limitless Jewellery Team!
Thank you for giving us such a high rating, it really means a lot to us!
Feel free to reach out to us in case any questions occur. We are here 24/7 :)
Best regards,
Trackr team
App completa e performante. Nella mia esperienza ho trovato qualche piccolo bug che è stato risolto dal customer care rapidamente.
Ciao Best Pet&House!
Grazie mille per la recensione a 5 stelle! Apprezziamo molto il tuo feedback e siamo lieti di sapere che sei soddisfatto della nostra app e del nostro supporto.
Per qualsiasi altra domanda, non esiti a contattarci: saremo lieti di aiutarla!
Cordiali saluti,
Trackr team
Guys the app is down again, get it working ASAP!
Hello Velthentic Team!
We sincerely apologize for the service disruption and any inconvenience this may have caused.
The issue has now been fully resolved, and all services are operating normally. The disruption was caused by a large-scale DDoS attack affecting our hosting provider's, which temporarily impacted the availability of our application.
We understand how disappointing service interruptions can be and regret the inconvenience this caused.
We appreciate your feedback and hope you'll consider giving the app another try in the future.
Thank you for your understanding.
Kind regards,
Trackr team
Really good tracking app with great customer support. They customised the app so it functioned better with Shopify shipping notifications.
