Recensioni (195)

Valutazione complessiva
4,3
Numero di recensioni per livello
  • Il 69% delle recensioni ha 5 stelle
  • Il 3% delle recensioni ha 4 stelle
  • Il 6% delle recensioni ha 3 stelle
  • Il 5% delle recensioni ha 2 stelle
  • Il 18% delle recensioni ha 1 stelle
Data modifica: 12 ottobre 2023

APP IS . DOES NOT WORK! CANT TRACK ANYTHING

Precisiondecals
Stati Uniti
Oltre un anno di utilizzo dell’app
6 gennaio 2024

90% of orders do not get tracked. Every time I had to contact support which told me the supplier had to update something. Everytime almost! For Dropshipping is this not a really good approach. I could have flush the money in the toilet then at least I would have some kind of satisfaction with it.

PILAGA
Germania
Circa un anno di utilizzo dell’app
Shark Byte, Inc ha risposto 7 gennaio 2024

Hi PILAGA!

Please accept our sincere apologies for such a situation occurred. All the tracking numbers for your store has been updated already.
We've contacted you regarding ...

28 agosto 2022

Used this app for months and then they decide to release a new update where half of the features of the app are broken. The update should make things better, instead it has ruined the entire system I already had in place and I have spent hours trying to fix these problems. Awful.

SwiftStyling
Stati Uniti
10 mesi di utilizzo dell’app
Data modifica: 25 marzo 2020

I used this app before and its was good, never faced any issue until now, Since a week customer tracking status do not change. It stays in "waiting". This causing lot of trouble to our customer service.
The worst is that is thaty even if we message Trackr , they even not replied, and hte problem is still not solved

Easy Shape Maker
Francia
8 mesi di utilizzo dell’app
Shark Byte, Inc ha risposto 26 marzo 2020

Dear Easy Shape Maker,

The problem is related to cjpacket carrier - they are facing technical issue providing tracking information to third parties, including Trackr app. ...

13 settembre 2018

0 stars if possible... The page keeps on loading and loading and loading that I had customers e mailing me asking about their shipment status that our tracking doesn't work and I tested it and they are correct

Atleast if you charge, make sure it works.

soCheap
Canada
8 mesi di utilizzo dell’app
13 luglio 2018

It never worked, this was a waste of money and time

Picnic Company
Nuova Zelanda
8 mesi di utilizzo dell’app
Data modifica: 20 maggio 2017

If you're using e-packet or China EMS you will get many many expired tracking numbers with this system. We've gotten many chargebacks simply because the tracking doesn't update properly. Would recommend Tracktor since so far our expired tracking issues have been resolved.

Boho Wild Boutique
Canada
8 mesi di utilizzo dell’app
24 febbraio 2017

Terrible support, and app doesn't work. Doesn't automatically update Shopify's tracking URL so all tracking link from customer's shipping email goes to a 404 page.

Oz Spinner
Australia
7 mesi di utilizzo dell’app
4 aprile 2022

Ok app but it is sincerely lacking in the support that you can get from them.
I have written them over 6 times and asked them to place a text in the center right above the tracking window.
They have placed the text there but it looks horrible since it isn't centered and doesn't have any margin or padding from the sides of the window.
I have asked them repeatedly to fix it but I have not heard ...

Precovery
Svezia
7 mesi di utilizzo dell’app
Shark Byte, Inc ha risposto 11 aprile 2022

Hello Precovery Team!
I'm sorry that you have experienced difficulties with text editing on the Trackr page.
Let me inform you that the problem had been fixed about 12 days ...

11 dicembre 2019

there is a problem with the application.
it's not working right now i have a serious problem with my customers

Splendid Queen
Spagna
6 mesi di utilizzo dell’app
Shark Byte, Inc ha risposto 11 dicembre 2019

Dear Splendid Queen,

Trackr app had temporary technical issue, but it's already solved. We've checked your tracking page - it's working. We are very sorry for this ...