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Like the app design and concept but felt that it could be better if the tracking provided images of our shipped products for a much better customer visualization and experience.
Would be even more perfect if the email template could be customisable such that we could include our shop logo in email notifications as well as auto-inclusion of shipped product images and perhaps a test email function ...
Hello, So Not Size Zero,
Thank you for your feedback! Trackr app has "Delivery notification emails" customisation possibility: please find it in Trackr app preferences - it' ...
The app is ok. Could be much better, the graphics are not very polished and the ability to use the store's fonts is a must. Also tracking for older orders. How does the notification emails for customers look like? Show us and let us customize them.
Hello, Acerux,
Thank you for your valuable feedback! Trackr app takes fonts automatically from shop's theme usually. If some little adjustments are needed - let us know. ...
Hello, I am trying to get support tickets resolved, but I got this message : "A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
support@supportvertex.zendesk.com
(ultimately generated from support@eoscity.com)
High probability of spam" what is your support email and how I can contact you, I am concerned ...
Hello, Gemini Charms,
Thank you for contacting us!
We are very sorry that you experienced this problems with the emails, but could you please check - maybe our letters were ...
i used to had access to lots of options of customizations. now all i can do is translate the app. lame!
I have not fully tested the application yet, I just installed it
Why it still shows package is in China if I selected "Hide Carriers"? Please let me know. Looking forward for your reply.
My Cervical,
Thank you for your question. We will be more that happy to take a deeper look and solve the issue.
Could you please check, if you got our support email on July ...
I dont know why but for me the app was not working. But everything was easy to install.. Also the support are quick and easy to contact.
The app keeps asking for a revieuw, even if i click on the option i dont have time to write a revieuw. The app delete al my translations..
Hi. Thank you for your feedback. I'll be looking forward for a reply to an email I sent you. I'm sure there is a way we can solve the unusual issues.
I have just signed up for the yearly plan but am in trial stage. The App was set up quickly even though I found the dashboard a bit cumbersome. After chatting with support by email I have discovered there is no management dashboard where I can see all orders and their status. This is a real issue for me and I can bot believe that a paid app does not have this. I am not sure how the app will work ...
Hello Lifestyle Travel Trading,
Thank you for your feedback. We have dashboard implementation on the app’s development plan. For now we provide 15 days Free trial, which ...
This wasn't exactly what we were looking for. So we deleted the app. After a few days, Eoscity refunded the $48 annual subscription.
Hi! Thank you for you feedback. Please let me to explain that the free trial wasn't activated because it was a second time the app is installed on the store. The first time, ...