리뷰 (190)

전체 평점
4.1
평점 수준당 개수
  • 평점의 67%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 6%가 별 3개입니다
  • 평점의 5%가 별 2개입니다
  • 평점의 18%가 별 1개입니다
2018년 3월 30일

Trackr is working so well. The support is great after the installation. It didn't work properly at the beginning. The support reacted so fast and trying so hard to make the app work on my website.

Sunken Skull
오스트레일리아
앱 사용 기간 9일
2019년 12월 13일

Stay away from this app.
It broke your default tracking method of Shopify, redirect your customers to their tracking page whenever the customers click to the tracking number in their order status page. Then customers have to fill in their email and order number, which sucks, they will collect users' data.
Moreover, even when customers filled in their orders' information, no tracking information found.
I repeat, stay away.

Quartzily
베트남
앱 사용 기간 8일
답글 Shark Byte, Inc개 2019년 12월 13일

Dear Quartzily,

thank you for your feedback and sorry for misunderstanding regarding Trackr app services. Please let us explain that many Shopify merchants asked for the possibility to insert tracking url on order status page in order to guide their customers to the store’s website tracking page for customers convenience. That customers could easily check their order status on shops website's whenever they want and not be redirected to the pages of different carriers.
Trackr app, as many tracking apps, create possibilities for shop’s customers to track their orders either entering order ID&Email or Tracking number. Merchants have possibility in Trackr admin panel to use both these tracking options or leave just one - according to stores individual needs.
We would like to emphasise that Trackr app strictly follows GDPR requirements regarding customer data management. And we use only those customers data that are necessary to provide tracking services. Also when app is uninstalled - all shops customers data are deleted from the app after 48 hours following Shopify GDPR policy rules: https://help.shopify.com/en/api/guides/gdpr-resources
In tracking history we see many successfully tracked orders on your store. So it’s really painful to read about “no tracking information found” in your review.
Sorry once again for this experience.

2018년 2월 18일

Thanks Tracker team for supper fast response to my questions. Good app and I can recommend it to all shop owners with drop-shiping!

3dextras
남아프리카
앱 사용 기간 7일
2020년 4월 21일에 편집됨

Good app with a nice look and a really good support! Support replies directly and helps you with everything and explain in details. Recommend it.

Multi Buds
벨기에
앱 사용 기간 6일
2017년 3월 1일

App doesn't work. Waste of money.

Nerd4life
미국
앱 사용 기간 6일
2024년 2월 14일

The customer service is incredibly fast and efficient. The app works great on all my stores.

VivaBeast
프랑스
앱 사용 기간 3일
답글 Shark Byte, Inc개 2024년 2월 15일

Hi VivaBeast team!

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.
If you have any further needs or questions about our order tracking service, please reach out!

Best regards,
Trackr team

2024년 5월 6일

Service client au top, merci encore à Ekaterina pour son aide, appli très simple d'utilisation !

newtrends
프랑스
앱 사용 기간 대략 1시간
답글 Shark Byte, Inc개 2024년 5월 7일

Hi newtrends team!

Thank you so much for your kind words :)
We are happy to know that you are satisfied with our app and support service!

Please feel free to reach out whenever any questions occur.

Best regards,
Trackr team

2018년 10월 30일

The customer support on this app was amazing. Marius helped me with the shipping confirmation email. I definitely recommend it!

My Little Rodent
프랑스
앱 사용 기간 5일
2018년 10월 16일

No way of cancelling my plan and it is frustrating... Sort it out and stop charging people on the backgroung!

Yakoon
영국
앱 사용 기간 4일
2023년 11월 16일

This is great love it!!!

PLATINUM ELEGANCE
캐나다
앱 사용 기간 4일
답글 Shark Byte, Inc개 2023년 11월 17일

Hi PLATINUM ELEGANCE.
Thank you for the perfect score. Our entire team deeply appreciates it.

Best regards,
Trackr team