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Trackr is working so well. The support is great after the installation. It didn't work properly at the beginning. The support reacted so fast and trying so hard to make the app work on my website.
Stay away from this app.
It broke your default tracking method of Shopify, redirect your customers to their tracking page whenever the customers click to the tracking number in their order status page. Then customers have to fill in their email and order number, which sucks, they will collect users' data.
Moreover, even when customers filled in their orders' information, no tracking information found.
I repeat, stay away.
Dear Quartzily,
thank you for your feedback and sorry for misunderstanding regarding Trackr app services. Please let us explain that many Shopify merchants asked for the possibility to insert tracking url on order status page in order to guide their customers to the store’s website tracking page for customers convenience. That customers could easily check their order status on shops website's whenever they want and not be redirected to the pages of different carriers.
Trackr app, as many tracking apps, create possibilities for shop’s customers to track their orders either entering order ID&Email or Tracking number. Merchants have possibility in Trackr admin panel to use both these tracking options or leave just one - according to stores individual needs.
We would like to emphasise that Trackr app strictly follows GDPR requirements regarding customer data management. And we use only those customers data that are necessary to provide tracking services. Also when app is uninstalled - all shops customers data are deleted from the app after 48 hours following Shopify GDPR policy rules: https://help.shopify.com/en/api/guides/gdpr-resources
In tracking history we see many successfully tracked orders on your store. So it’s really painful to read about “no tracking information found” in your review.
Sorry once again for this experience.
Thanks Tracker team for supper fast response to my questions. Good app and I can recommend it to all shop owners with drop-shiping!
Good app with a nice look and a really good support! Support replies directly and helps you with everything and explain in details. Recommend it.
App doesn't work. Waste of money.
The customer service is incredibly fast and efficient. The app works great on all my stores.
Hi VivaBeast team!
We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.
If you have any further needs or questions about our order tracking service, please reach out!
Best regards,
Trackr team
Service client au top, merci encore à Ekaterina pour son aide, appli très simple d'utilisation !
Hi newtrends team!
Thank you so much for your kind words :)
We are happy to know that you are satisfied with our app and support service!
Please feel free to reach out whenever any questions occur.
Best regards,
Trackr team
The customer support on this app was amazing. Marius helped me with the shipping confirmation email. I definitely recommend it!
No way of cancelling my plan and it is frustrating... Sort it out and stop charging people on the backgroung!
This is great love it!!!
Hi PLATINUM ELEGANCE.
Thank you for the perfect score. Our entire team deeply appreciates it.
Best regards,
Trackr team