Recensies (195)

Algemene beoordeling
4,3
Cijfers per recensieniveau
  • 69% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 6% recensies zijn 3 sterren
  • 5% recensies zijn 2 sterren
  • 18% recensies zijn 1 sterren
Bewerkt 2 april 2019

Like the app design and concept but felt that it could be better if the tracking provided images of our shipped products for a much better customer visualization and experience.

Would be even more perfect if the email template could be customisable such that we could include our shop logo in email notifications as well as auto-inclusion of shipped product images and perhaps a test email function ...

So Not Size Zero
Singapore
Ongeveer 2 jaar gebruiken de app
Shark Byte, Inc heeft geantwoord 2 april 2019

Hello, So Not Size Zero,

Thank you for your feedback! Trackr app has "Delivery notification emails" customisation possibility: please find it in Trackr app preferences - it' ...

Bewerkt 11 maart 2019

The app is ok. Could be much better, the graphics are not very polished and the ability to use the store's fonts is a must. Also tracking for older orders. How does the notification emails for customers look like? Show us and let us customize them.

ACERUX™
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
Shark Byte, Inc heeft geantwoord 10 maart 2019

Hello, Acerux,

Thank you for your valuable feedback! Trackr app takes fonts automatically from shop's theme usually. If some little adjustments are needed - let us know. ...

3 april 2019

Hello, I am trying to get support tickets resolved, but I got this message : "A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

support@supportvertex.zendesk.com
(ultimately generated from support@eoscity.com)
High probability of spam" what is your support email and how I can contact you, I am concerned ...

Gemini Charms
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
Shark Byte, Inc heeft geantwoord 3 april 2019

Hello, Gemini Charms,

Thank you for contacting us!
We are very sorry that you experienced this problems with the emails, but could you please check - maybe our letters were ...

11 juni 2017

i used to had access to lots of options of customizations. now all i can do is translate the app. lame!

Loja Izi
Brazilië
Bijna 2 jaar gebruiken de app
23 juni 2018

I have not fully tested the application yet, I just installed it

Tecno Moda Hn
Honduras
2 maanden gebruiken de app
20 juli 2019

Why it still shows package is in China if I selected "Hide Carriers"? Please let me know. Looking forward for your reply.

My Cervical
Verenigd Koninkrijk
Ongeveer een maand gebruiken de app
Shark Byte, Inc heeft geantwoord 21 juli 2019

My Cervical,

Thank you for your question. We will be more that happy to take a deeper look and solve the issue.
Could you please check, if you got our support email on July ...

Bewerkt 20 oktober 2018

I dont know why but for me the app was not working. But everything was easy to install.. Also the support are quick and easy to contact.

ALL U CAN WEED
Canada
28 dagen gebruiken de app
Bewerkt 26 maart 2020

The app keeps asking for a revieuw, even if i click on the option i dont have time to write a revieuw. The app delete al my translations..

VacuFoods™
Nederland
15 dagen gebruiken de app
Shark Byte, Inc heeft geantwoord 26 maart 2020

Hi. Thank you for your feedback. I'll be looking forward for a reply to an email I sent you. I'm sure there is a way we can solve the unusual issues.

18 augustus 2021

I have just signed up for the yearly plan but am in trial stage. The App was set up quickly even though I found the dashboard a bit cumbersome. After chatting with support by email I have discovered there is no management dashboard where I can see all orders and their status. This is a real issue for me and I can bot believe that a paid app does not have this. I am not sure how the app will work ...

Lifestyle Travel Trading
Australië
1 dag gebruiken de app
Shark Byte, Inc heeft geantwoord 18 augustus 2021

Hello Lifestyle Travel Trading,

Thank you for your feedback. We have dashboard implementation on the app’s development plan. For now we provide 15 days Free trial, which ...

Bewerkt 11 maart 2021

This wasn't exactly what we were looking for. So we deleted the app. After a few days, Eoscity refunded the $48 annual subscription.

ExcellentSupply.com
Verenigde Staten
29 minuten gebruiken de app
Shark Byte, Inc heeft geantwoord 6 maart 2021

Hi! Thank you for you feedback. Please let me to explain that the free trial wasn't activated because it was a second time the app is installed on the store. The first time, ...