Avaliações (191)

Avaliação geral
4,2
Pontuação por nível de classificação
  • 68% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 6% das classificações são de 3 estrelas
  • 5% das classificações são de 2 estrelas
  • 18% das classificações são de 1 estrelas
4 de abril de 2022

Ok app but it is sincerely lacking in the support that you can get from them.
I have written them over 6 times and asked them to place a text in the center right above the tracking window.
They have placed the text there but it looks horrible since it isn't centered and doesn't have any margin or padding from the sides of the window.
I have asked them repeatedly to fix it but I have not heard anything back and the issue is still there.
This app is good when it works but as it doesn't do that for us I'm forced to give them 1/5

Precovery
Suécia
7 months usando a aplicação
Questão respondida por Shark Byte, Inc 11 de abril de 2022

Hello Precovery Team!
I'm sorry that you have experienced difficulties with text editing on the Trackr page.
Let me inform you that the problem had been fixed about 12 days ago even before this review was left.
Please check if it works for you and let us know if it fits your needs or not via support@parceltrackr.com.
Our Team are looking forward to your reply!
Thank you :)

11 de junho de 2017

i used to had access to lots of options of customizations. now all i can do is translate the app. lame!

Loja Izi
Brasil
Almost 2 years usando a aplicação
11 de dezembro de 2019

there is a problem with the application.
it's not working right now i have a serious problem with my customers

Splendid Queen
Espanha
6 months usando a aplicação
Questão respondida por Shark Byte, Inc 11 de dezembro de 2019

Dear Splendid Queen,

Trackr app had temporary technical issue, but it's already solved. We've checked your tracking page - it's working. We are very sorry for this inconvenience, we did our best to fix it asap.
Please let us know if you have additional questions or are facing some problems: we'll be here to help - support@eoscity.com

kind regards -
Trackr team

Editado a 12 de outubro de 2023

APP IS . DOES NOT WORK! CANT TRACK ANYTHING

Precisiondecals
Estados Unidos
Over 1 year usando a aplicação
20 de janeiro de 2021

Great app and customer service. Not only it provides options for custom css, their team also helped me with custom edits.
- 6 stars

3D Laser Gifts
Estados Unidos
19 days usando a aplicação
20 de janeiro de 2019

I have used this app time and time again. It's a wonderful feature to offer on an eCommerce site. Trackr's customer support is second to none. Consistently, over numerous sites, they have gone above and beyond to implement an array of requested customizations to fit very specific design standards of our theme–something that very few app developers will do. The result is a beautifully integrated app. An absolute A+++++

THACKER
Estados Unidos
18 days usando a aplicação
Editado a 3 de março de 2021

Good app, it works pretty well and do what we ask for it. Very useful when you do dropshipping and you don't want your customer see where the product come from. Support very reactive, when you have a tracking problem they will resolve it in 24h.

cage-chasteté.fr
França
18 days usando a aplicação
Questão respondida por Shark Byte, Inc 28 de fevereiro de 2021

Hello,

Thank you very much for your time to leave the feedback! Please let us know whenever you'll have some questions or need help: support@parceltrackr.com. Our support team will be more than glad to help.
Have a great day!
Trackr team

20 de outubro de 2020

I can honestly admit that Trackr indeed made my life easier. It significantly reduced the amount of inquiries I get every day, which now allows me to focus on other things rather than answering the same question over and over again. Was super easy to install and set up – would definitely recommend to anyone working with shipments.

FRAÎCHEUR ICE GLOBES
Lituânia
18 days usando a aplicação
16 de dezembro de 2018

This app was working fine on my shop and after a few months stop working now is saying orders not found, I try contacting support but not help from them at all.

cool trending club
Estados Unidos
6 months usando a aplicação
28 de novembro de 2020

This is way too expensive if you have a plenty of customers, I don't recommend. There's a lot of free tracking apps. Wish this developer consider about the pricing again.

Ordicle
Estados Unidos
About 1 year usando a aplicação
Questão respondida por Shark Byte, Inc 29 de novembro de 2020

Hello Ordicle,

Thank you for your opinion and taking your time to leave a feedback.
We’d like to notice that free tracking offering apps at Shopify usually offer very limited number of trackings - 20 or 50 / per month. So it is not always convenient for more selling stores.
Trackr annual plan offers 0,017$ price / tracking. Also additional options inside Trackr app allows store owners not to register all of the trackings they have and use tracking service even cheaper. Other apps at Shopify offering quite similar pricing (e.g. 0,015$ - 0,019$ per order tracking) ask for a monthly payment - e.g. 99 $ or 119 $.
Trackr app prices are calculated to maintain quality tracking of more than 900 couriers, to cover constant app improvement and new feature implementation we are working on everyday.

Thank you for understanding.
We wish you great successes in your business!
Trackr team