Trackr: Order Tracking UpSell
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Useful tracking app, very responsive and helpful support. Had some questions with carriers matching, issue was solved the same day. Possibility to show products on tracking page. Thanks a lot!
First impressions of this app are VERY good, and it supports most of the smaller national postal services too. The layout needed some light css-tweaking on our part to make it fit better in our site, but this is done easily thanks to unique classes.
First time you track a package you need to refresh the page once. I was thinking that the notification to do this could be just a bit more highlighted, because it is a pretty imperative part of the general usability.
All the texts are easy to modify. Another wish for improvement would be to include a wysiwyg-editor to the general description to allow more styling when writing longer texts.
Our tracking page can be found here: http://www.madeofsundays.com/apps/trackorder
I have just signed up for the yearly plan but am in trial stage. The App was set up quickly even though I found the dashboard a bit cumbersome. After chatting with support by email I have discovered there is no management dashboard where I can see all orders and their status. This is a real issue for me and I can bot believe that a paid app does not have this. I am not sure how the app will work and how customers will get their notifications etc. I might have to uninstal but will see how it goes for now
Hello Lifestyle Travel Trading,
Thank you for your feedback. We have dashboard implementation on the app’s development plan. For now we provide 15 days Free trial, which helps to evaluate how app is performing, also - very attractive pricing. If you need any help or have questions regarding app set up or performance - our support team is always ready to help. Please email us at support@parceltrackr.com.
Kind regards -
Trackr team
I would highly recommend this app. I tried and struggled with another tracking app. and eventually gave up and then installed Trackr. It is a brilliant app. that works fantastically. The backup service is brilliant and all my questions and inquiries where answered quickly and efficiently. I am very happy. Thank you.
Very good app. Easy to install. Worked right out of the bat. Had no problems with it at all.
Hi, WhatNaturalsLove.com!
Thank you very much for sharing your experience! It’s a pleasure to hear you enjoyed our app and found it easy to use.
If any questions arise or assistance needed, don't hesitate to reach out to us — we're happy to help!
Best regards,
Trackr team
Great app with great value/money. Does what it promises to do
Hi Diamond Painting Welt team,
Thank you for your kind words! We're thrilled to hear you're enjoying the app and finding it valuable. 😊
Best regards,
Trackr team
Doesn't works "order not found"
Great app
Hi, De Diamond Painter,
Thank you very much for sharing your positive feedback, we really appreciate it!
Feel free to reach out to us any time, should you have any questions.
Best regards,
Trackr team
Like the app design and concept but felt that it could be better if the tracking provided images of our shipped products for a much better customer visualization and experience.
Would be even more perfect if the email template could be customisable such that we could include our shop logo in email notifications as well as auto-inclusion of shipped product images and perhaps a test email function so we could see how customers would receive our emails.
Hello, So Not Size Zero,
Thank you for your feedback! Trackr app has "Delivery notification emails" customisation possibility: please find it in Trackr app preferences - it's called "DELIVERY UPDATE EMAIL SETTINGS". Merchants can choose emails's background and text colour, link colour, font type, insert company logo (different positions and sizes), personalisation, insert company domain, support email, make other necessary header and footer customisations.
And on the top right corner of this service there is a "View email preview" option to check all customisations, before setting email live.
Hope this information will help you create beautiful and customised delivery emails for your customers!
Have a nice day -
Trackr team
Very nice APP and Price, Congratulations http://www.trimoda.com.br