Google Ads & Shopping AI: ST , 194件のレビュー
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**Dropped from a 2-star to a 1-star review as Storeya just bumped 4 positive reviews above mine.**
I don't normally write app reviews, but I wanted to provide a detailed review of this app as it is a large investment for many small businesses and there are a couple of things I thought it was important for other stores to be aware of.
I used Storeya's Traffic Booster for 2 months, the first month I was on the basic plan, the second month I upgraded to the standard plan.
Results:
1st Month
Paid $178AUD for basic plan. Storeya drove 152 visitors, resulting in 2 sales.
2nd Month
Paid $730AUD for standard plan. Storeya drove 462 visitors, resulting in 9 sales.
Pros:
- Quick & Easy set-up
- Responsive Email Customer Service
- Reporting Dashboard
Cons:
- Delivered about half the traffic they advertise in their marketing (Storeya advertises that the basic plan will drive 250-500 visitors and standard plan will drive 700-1,400 visitors)
- Lack of transparency around the ads they are running on your behalf as they run the campaigns in their own account.
- High-bounce rate of traffic compared to other sources.
General Comments:
I have my suspicions that some of the claims made by storeya in their marketing activities are misleading. For instance they are currently running a video ad on instagram featuring 'Christine Jones' from Zodiacfanatic.com. Christine claims that she is seeing a return of 6.5X ROAS, then in the review posted from zodiac fanatic below they claim a ROI of 13X. Obviously extremely impressive results, but I was a little sceptical. I looked at zodiac fanatics website, which says it is located in New Jersey, USA. However their facebook pages shows that it is managed by 11 people from Israel, the same country that Storeya operates from. Seems unlikely that these are REAL results IMO.
Final comment:
Buyer Beware. If you are going to use this app start with small amounts, and don't expect the incredible results they advertise.
Thank you for your feedback.
We think it is important to mention that:
1. We have gained the majority of your sales.
2. We have gained a conversion rate that was twice as high as your general store's conversion rate. You are welcome to use our free Benchmark Hero app in order to improve your store's conversion rate.
As for ZodiacFanatic, they have no issue being a USA company and letting an Israeli company (with team members in Germany and USA) managing their ads and social activities. We do the same for merchants from 186 countries.
Their Shopping ROAS was indeed 13X while their total ROAS was 6.5x, so we kept our ads intact accordingly.
They recommend your store be at least 3 months old so it has data and you give them 3 months for their AI to optimise your ads. I fulfilled both those criteria's and whilst the app got me sales it underperformed my expectation.
I spent $1500 dollars over 3 months to make to make $850 which roughly translates to 0.5 ROAS with a 1.8% conversion rate.
They really need to work on their communications too, once they respond they are great but it takes 2 to 3 days for a reply. Thankfully I never had an urgent question but if I did, I'd be very annoyed.
Ignore the reviews made by stores who have used the app less than 3 months and focus on those who've use the app 3 months or longer to make your final judgement.
Thank you for your review and for sharing your experience with our app. We apologize for any communication issues you may have experienced and for not meeting your expectations in terms of results.
We would like to provide some context that may help to better understand the performance of our app. As you mentioned, we recommend giving our app at least 3 months to optimize your ads and gather sufficient data. In your case, the ROAS in the first month was low, but it increased in the second month and became positive in the third month. We also drove the majority of the store's sales in the third month.
We understand that you may have hoped for a higher ROAS, but considering the fact that the store didn't have plenty of data to work with, the positive direction of ROAS was the best that could have been achieved within this time frame considering the store's competitiveness of your industry, overall conversion rate, product listings, pricing and the behavior of its target audience.
We would be happy to work with you to try to further improve your results.
My plan was for $120 per month. Got one sale that cost me $120.00
The second month they billed me $180.00
DON'T WAST YOUR MONEY you can do it better your self.
We were happy to resolve this issue to your satisfaction.
We wish you all the best with your business!
I'm glad other people had success with StoreYa, but I wasn't one of them. - It took about two weeks for support to help me complete connecting my StoreYa to my Google account as the step by step instructions they provided were not working.
- The first 2 days using the app were okay, but after Day 2 the views that the app was generating were cut down by 50%-75% depending on the day and they never bounced back up to where they were when I started.
- ZERO sales were generated. I know they recommend using the app for 90 days (3 months). That would be $360 in HOPES of then generating sales if you are only using the basic plan, the other plans would be even pricier. It honestly feels like the basic plan is just used to get people into the app so they can then begin pushing the other plans on to you. Example: There's a sliding scale on the page that says if you spend x amount you can expect y amount of sales. The pricier plans may work better but the basic plan certainly isn't worth $120. I'm pretty unsatisfied with the performance and I had reached out for a refund because of this but I never received a response.
Hi Tylor,
I'm sorry to hear about your experience with our app.
You canceled your account within the first couple of weeks, even before your first month ended. One cannot expect to see results in such a short period of time with a store that doesn't have much data. We need to collect enough data for optimization.
As you mentioned in your review the other happy clients that wrote their reviews are with us for months if not years.
I see that we replied to all of your emails within the same day. We also sent you an email and will be happy to hear back from you.
We opted in for the PRO SUBSCRIPTION, which costed $1000!! We were very hesitant because the price was extremely expensive but we thought to give them a try because they did such a great job advertising themselves and believed they were exactly what we were looking for to help increase our online sales and take it to the next level! They promised an estimated monthly visitors of 2,000-4,000. Guess how much we only received?Only 746 visitors!! They promised an estimated monthly sales of 40-60. How much did we receive? Only 10 sales! We were actually making much more sales without their service! And the funny thing is they think this is acceptable and think they've done a great job with their automatic SMART algorithm system! We cancelled our subscription before the month even finished! They would not give me my full refund or even a substantial partial amount and were very happy to let me cancel my subscription! I've had a really bad experience and would not recommend using them at all. Honestly what a waste of money! And also the video ad you guys made with the woman swearing with a temper, it was not funny and highly offensive!
Hi Cemal,
I'm sorry to hear that despite our efforts this is how you summarize your experience with our company.
We support thousands of merchants that are happy with us and we do our best to help them grow online.
As mentioned in our correspondence, your site is new, has no data, and a low conversion rate and for that reason, we took initiative and had our experts providing you with a free site audit to help you improve your store's shopping experience and conversion rate. We have even suggested to paused your campaigns until you execute our recommendations.
We have generated your business 14 sales. If you had the industry average conversion rate, the targeted traffic we drove to your store would have converted per our estimation as publically provided on our plans and pricing table.
In regards to the refund, we have refunded you with your unused funds and informed you about it a few days ago.
Selling online is a long journey, the first few sales are always the hardest.
I wish you all the best,
Emma
StoreYa Team
dont use this app, make your paypal permanent limit and now when i try to login in app its says "The service is unavailable.", wow DONT USE THIS APP
Our site was down for maintenance for a couple of minutes, I apologize for the inconvenience.
You wrote this review before trying our product. Our support team sent you an email, and we'll be happy to hear back from you.
They charged me $335.00 for the app at a 33% discount from your monthly $500.00 rate for a promotion. As a result, they were able to get me: $142.27 in sales on 5 orders. Their average monthly orders during the sale process based on this rate of $500 is: 20-30. I have a very simple website with an easy checkout process. Then they stopped ads in the middle of the month because they stated, "It was too expensive." Not sure how a business can succeed under this model. Very disappointed. Wanted to make sure others were made aware of this. Also, there weren't a ton of abandoned carts or anything -- just 2.
Hi There,
Thank you for sending your feedback.
According to your Google Analytics all of the sales you've gained were generated by the Traffic Booster.
We have driven almost 800 targeted shoppers to your store with a very high click-through rate of 2.42%, spending the entire budget you paid us ($335).
The issue is with your store's conversion rate which is way lower than the average 2% an eCommerce store would have.
Selling online is a challenging journey, it's our passion to help small business owners like yourself to grow their businesses. If you need any further assistance, feel free to contact us at support@storeya.com we'll be happy to further assist!
does not work. claimed that i saw thousands of visitors and earned thousands of dollars. that was not true.
Like the other 10 1 Star reviews, we got no ROI. $330 paid. Zero sales in a month. Way less traffic than advertised.
Delivered approximately 10-15% of the advertised traffic and sales. Team advised that ideally they want to fine tune things over 2-3 months so you'll need to be prepared to invest several months. After they delivered such low numbers in my first month I decided I wasn't going to invest further - I felt they didn't prove the value they advertised, not even close.
Additonally, I saw that they were creating ads that were misinforming customers. One of the ads mentioned everthing in my store was on sale for 10% off, which wasn't true. I am not in the habit of misleading customers. Their other ads really showed that they weren't able to familiarise themselves with the types of products I sell which showed me they probably wouldn't be able to attract the right customers for my store.
Customer service is adequate.
UI needs to be updated and more feature rich.
It really is a 1 star product for me.